Our dogs do NOT like being boarded and we not do so often but they loved otter Tail Pet Resort. They were unexpectedly relaxed a happy when I came to pick them up. At any other boarding facility, they have been stressed and anxious upon pick up. They run a clean organized business with plenty of space for my BIG dogs. I don't want to give a 5 star review because, selfishly, I want to keep it a secret so there is space when I need them. However, when I find a place I love, I also want to share, especially for picky people like myself whose fur babies are also family. It a so difficult to find a safe, trustworthy place to board! Karen, Rob and their staff are absolutely AMAZING!!! read more

My dog gave this a giant smile and tail wag review upon pickup. The owner is fantastic and the facility is amazing! Highly recommend!!

Otter Tail Pet Resort is an awesome place to board your dogs. We have left our 4 year old lab there on many occaisions - overnights, week-long stays and just for doggy day-care and she absolutely loves it. The owners are awesome people who obviously love and care for all the animals left in their charge. Their facility is clean and comfortable with terrific play areas for your fur babies. If I could give them 10 stars I would! read more

In my opinion, these people, are in the wrong profession. They don't know how to take care Of a cat that's antsy. I asked for my 2 cats to be placed next to each other, it was full when we got there, then they Left leaving open cages. So, they couldn't have moved the one cat (that's milder) to be near him. So, possibly to calm him down. Best yet--they asked, rather strongly, for me NOT to bring him back. Now, they're drinking water like fiends.w read more

OtterTail Pet Resort - Pet Boarding Near Me - Delmar, Delaware

We have been taking our dog to Otter Tail twice a week for the past year and a half. She absolutely LOVES going there! The kennel and entire property is sparkling clean, the staff is extremely friendly and caring. Everyone is always pleasant and accommodating. I can't say enough good things about Otter Tail! We've used several kennels over the years and OT is by far the best! read more

After desperately trying to find a really good boarding facility (spotlessly clean, safe, nice people, plenty of room for the pups to run) on the Eastern Shore, we are so glad to find Otter Tail. We took our two toy doggies there recently for an overnight and both did very well. The second time we took them there, both dogs literally jumped out of the car and practically took my arm off running to get in the door!! They love it. That's really the only opinion I need - the dogs'. They're already scheduled to go again for three nights in a couple of weeks and I know they'll be happy to go there again. The owner, Karen, is a true "dog person" with a long professional history, so don't hesitate to take your pets for a stay. read more

Our dog came back with fleas, mange and kennel cough. The place was filthy. Our baby came home trembling like she had been left in a cage for 5 days and smelled like urine! Her hair was all matted and caked in dirt and urine. Never again. Horrible. read more

Remember the "soup nazi" from Seinfeld (https://en.wikipedia.org/wiki/The_Soup_Nazi)? Well, his kennel owner counterpart Karen runs Otter Tail Pet Resort. The rules are many and if you slip up...you are in for the kind of tongue lashing 9-year olds get. I seriously think she would have spanked me if she could. My transgression? I arrived (more than once admittedly) 15-20 minutes past my appointment time, albeit to an empty office. Here are the rules: -- You must arrive on time for your appointment. She doesn't want her lobby filled with pets arriving at the same time. -- You are not permitted to bring anything for your dog with you -- no special blanket, no toy, nothing to make your dog feel comfortable. Hidden fee? She charges an extra $3/night for her bedding. The reason is she doesn't want fleas. (How about requiring flea treatments or examining pets on arrival?) --You must measure out servings of all food and place them in baggies. My dog stayed there for 7 days once and I had to present 14 baggies of food. My instructions were to feed my dog once in the morning and once in the evening. I discovered that if any morning food remains in the bowl, she throws it out before the evening feeding. Why? Karen said it's just easier to replace the food rather than figuring out which food is wet or otherwise inedible. (Huh?) Does any of this lead to a safer and happier stay for your pet? As far as I can tell it doesn't -- it's mainly for the convenience of the owner. Seinfeld put up with the soup nazi because the soup was extraordinary. With many other kennel choices available, for me it wasn't worth putting up with the rudeness and hysteria ("I can't run a business like this!" she screamed), which was far worse than the rules -- all of which are advertised. If the rudeness doesn't bother you, then you should be fine with the way your dog is cared for. On that front, Otter Tail is no better or worse than many places though I did wonder how she treated my dog if she was this abusive to me, her customer after all. read more

My wife & I feel comfortable in giving a fair evaluation and sharing our experience with boarding our dog at the Otter Tail Pet Resort. Please find the criteria that is most important to us in boarding our dog: (Otter Tail Pet Resort Rating on 1-5 Scale with 5 being excellent) #1 - A Clean, Neat Boarding Facility = 4 (Clean, nice outside Presentation) #2 - Owners/Staff who really like dogs = 3 (Haven't really witnessed enough of the owners interaction with the dogs - Heard about her personal dogs but have not seen the interactions to verify. Yes, she shows & breeds dogs. Staff seems to be okay with dogs) #3 - Programs and/or a Facility which provides the dog exercise and/or outside time = 4 (Shown the outside fenced areas for the dogs to run) #4 - A Facility which allows the dog to have personal objects (toy bear, blanket or bed cushion) with them during their stay = 2 (Not allowed to have any blankets, etc. - allowed a small piece of owners clothing e.g. tee shirt for the dog to smell) #5 - Sleeping Bed that is not directly on the floor = 3 (Was shown the canvas dog beds that are supposed to be provided for the dogs in their area) #6 - We want to see the actual space or area that the dog will be staying = 1 (Not allowed to see the actual area the dogs are being kept - told that having customers coming through is very disruptive to the dog? - This is real concern - since it prompts the question "what are you hiding or what are we not supposed to see?") Important Issues to Pay Special Attention to when boarding with this facility: #7 - A Reservation Policy = 1 (A very strict and unlike any other boarding facility we have experienced. 7 Day Cancellation Policy which does not allow for any alterations what so ever to the dates of the stay. Any additions or deletions of days for a stay constitutes a loss of your deposit of $ 56.00 as well as any cancellations after the 7 Days and time of reservation. E.g. Reservation for Friday at 10:00 a.m. must be cancelled 7 days prior to Friday at 10:00 a.m. or you will forfeit your deposit. We cancelled a reservation at 4:00 p.m. and were told that this was not acceptable in the future but that we would be given a onetime pass on losing the deposit. Recommend that all reservations be requested in writing & ask for a written confirmation for your records. Per the web site you can call to cancel your reservation or make changes by phone - strongly recommend that you document your cancellation with an e-mail or fax and ask for a confirmation from them in writing that they have recorded your cancellation) #8 - Scheduled Appointment Times = 2 (Appointment Times are scheduled and held very strictly - Make sure that you can keep to the EXACT time of your scheduled drop off and pick up times - this is held to a 5 minute window & if you are 30 minutes late for drop off or pick up there is a fee of $25.00 which will be charged. Very little flexibility in this area - per their web site, they are on "tight" schedule. #9 - Dropping Off Your Dog = 2 (Dogs are taken directly to their areas immediately - not allowed to get them settled in their area or time to really say good bye) #10 - Picking Up Your Dog = 2 (Dogs seemed to be removed from their kennel areas and they are staged in the front areas awaiting the arrival of the dog owners to pick them up.) Total Rating = 2.4 Gave an Okay Rating = 3 Conditional on being a well-informed customer! read more