Unless you want a super stressful vacation, full of excuses and total lack of customer service, avoid renting from this agency!! We rented 3's a Charm from May 9-16, 2021 and the trouble started on Friday, May 7th with a phone call to let me know that the floor inside the front entrance was "soft" and that it was a safety issue that would be fixed the day after we arrived. Ok, thanks for letting me know...except the rotting floor was the least of the problems. We arrive Sunday night, crash and wake up the next morning to cook breakfast...except the stove is broken. Oh yeah, and the oven doesn't work. No phone, internet or satellite either. We rented golf carts for the week and go to plug them in to charge in the outlets at are under the house, yup...the rusty outlet starts smoking. Make sure you're prepared to walk the four flights of stairs (around the rotting floor that didn't get fixed as promised on Monday) because the elevator can't be called from the ground floor. Forget about cooking on the grill either, unless you're willing to risk blowing yourself up because of the faulty regulator valve. After NUMEROUS calls to the realty agency, they thought that offering us a $50 gift certificate would make good for our trouble...but oh yeah, we'd have to drive 20 mins to pick it. Rest assured...Beth from the Hatteras realty office has been working all morning to open up maintenance tickets to get the issues solved, but was adamant that it was our fault because they called us Friday before we checked in to tell us about the floor. Guess how many issues have been solved in the 3 days we've been here? This is the absolute worst vacation we've ever taken to OBX, thanks for nothing Outer Banks Realty!! 3's a Charm, 56406 NC 12. May 9 - May 16, 2021. read more

OBR does not care about it's clients. They bribe people to prevent them from posting bad reviews. They quickly delete any negative reviews from their website and Facebook page. We were hung out to dry by OBR during the 2017 power outage. No information, no help. They took our money and ran. Home owner didn't care either. read more

We've rented from outer beaches before and figured maybe because our rental wasn't an elite was the reason for the leaking door and pubic hair on the toilet in the master bath. So we went with a different agency. Then we decided to give Outer Beaches another try..... This year our house has black mold, that is coming up through the floor in the kitchen, in both the family room AND the laundry room. The floor is literally heaving up in front of the refrigerator. The air conditioning doesn't work in the half the house. You freeze in the bed rooms and are sweating in the main living area (open floor plan). We don't have outlandish expectations. The thermostat is set to 78°. The kitchen outlets short out if there is more than one thing on, which means you cannot brew coffee and make toast. You cannot run the microwave and use the stove. Who is the building inspector????????? read more

Outer Beaches Realty gives new meaning to the word "service." Planning our annual return to the Outer Banks has been seamless with their monthly layaway payment plan, which makes it possible to enjoy a serene week in a luxurious house with an incredible oceanfront view! The OBR Team is highly responsive and have always made us feel right at home!! Thanks and more thanks to Mary, Cindy, Carla, Crystal and the Maintenance Dream Team who have, over the years, handled minor fixes without delay and who have answered a couple of our dim-witted questions! See you next year!! read more

Outer Beaches Realty was able to make things right with me in the end.

All I can say is wow, time to look elsewhere ! Maybe this company has aged along with the unkept property we rented. Times must be tough on OBX because after renting with OBR for 15 years we've experienced the worst rental ever for which we spent the most money ever! That's right, for a decade and a half my family has been happily renting and each year spending a bit more as we moved closer and closer to the beach with more amenities and a bigger house as our family grew. This year we were super psyched to arrive at our beachfront house with an elevator, pool and hot tub way down in Hatteras. Well excitement turned to disappointment as we discovered the following. 2 ice makers broken and no way to make ice. They dropped off 2 -20lb bags on Saturday which of course limited our freezer space when we need it most. No ice or way to keep ice in the first floor bar as there is no freezer except 2 floors up. No bottle opener or cups in bar area only oven mitts ( there's no oven there?) Decks- not only is there no covered deck looking Oceanside but there is a nest of pigeons on the Oceanside 2nd floor deck so it and the outdoor shower below are covered in black bird poop which leaks down to the poolside area when it rains. Eww! Pool- not cleaned, safety latch on the gate not working and spring rusted and broken to close gate, weeds growing in cracks, hot tub tiny and on its last leg. Yard a mess and drainage terrible. House-leaking faucets dripping constantly, carpets and walls dirty, vents for return air disgusting and covered in dirt, ceiling fans covered in dirt, toilet paper holders broken in 2 bathrooms. Sand all over furniture when we arrived. Granted this list is most disturbing by its length and I could go on. One or two of these we could overlook but it's so much! Customer service- we called and asked for repairs/help every day. Each time we were promised resolutions. Never ever called back as promised. Pool has still not been cleaned. Still no ice. It's Friday and it looks like they offered a discount on cleaning fee of $140?? We paid over 13k to them for this dump! Time to look elsewhere. read more

My family paid $7,000.00 to rent "Luna Tuna" this week. Right now, I'm sitting at home, surrounded by fishing gear, skim boards and several packed suitcases. Due to the power outage and mandatory evacuation of Hatteras Island, we are not being allowed to come down and use the house. To add insult to injury, 'Outer Beaches Realty' is refusing to refund our money! I would like to get in touch with the owner of this property and speak to them directly. 'Outer Beaches Realty' will not give me any information. Many renters have been robbed of their money and this will negatively affect tourism on the Outer Banks for years to come. If you are the owner of "Luna Tuna," please do the right thing and contact me. read more

We decided to rent a place that had all the amenities to be able to stay on property during our visit to OBX during the pandemic. We rented the Elite property of Oak Dunes #100. We were there the of week June 6th-13th. From the time we arrived to the time we left there was nothing but problems. Checking in the key code did not work, Thomas came to let us in. We use the grill, it was dirty and rotted out that it kept catching on fire. Go to use the Tv none of them work, except the movie room. Sunday call to let them know that we had some issues and they send Anna out she wasn't able to fix them. She checked the circuit box and the Arc fault circuit breakers kept tripping. She said an electrician would be out to fix on Monday. No electrician came out on Monday. Called again several times. Tuesday Thomas returns we go over all the issues with him again. He tells us an electrician will be out the next day. No electrician again. Thursday Dustin comes out we go over the list with him. He goes and fixes some of the deck issues, offers us ice and a new grill. This is Thursday we leave on Saturday. Friday morning to our surprise the electrician arrives his name is Ryan and had two helpers with him from Outer Banks Electric . Lucky us we find out that they had done emergency repairs on Memorial Day weekend for this property. Apparently they had worked done on the property by an uncertified electrician, he was replacing the outside lights and did them wrong causing the circuits to trip so the people there Memorial Day weekend had no power on half the house. Ryan said he was able to fix it temporarily on Memorial Day weekend and that he email Outer Beaches Realty to say that they needed to do more work to fix the property. He didn't hear from again June 11th to come do more work, they obviously didn't contact him until the end of the week. We did not rent this property until after Memorial Day weekend. They had plenty of time to fix the issues before we arrived. The whole time we were there they promised to be taking care of the issues that clearly they should had done before we arrived. The least they could have done is let us know before we arrived, so we aware or could cancel. Other issues we had was with the pool it was full of algae all week. The hot tub jets were not working properly one side was not working at all. The pool guy was out three times, he said he told Outer Beaches the the pool had clogged pipes and only one skimmer box was working so debris collected in the middle of the pool. He told them this the week before we arrived as well. We called them so many times to get answers it was ridiculous. Spoke to managers Crystal Duvall and Jenny Creech they offered us $1,000.00 refund and a pizza. Told them we did not want their pizza and as far as a refund of any amount we haven't seen anything. They told us the owner, James wasn't answering them for approving any work to be done. Funny James got back to me when I contacted him, we spoke for close to an hour about the issues at his property. James was fully aware of the electrical issues as well. Since speaking to Crystal on June 12th, we have not heard a word about anything. Left a message for Heather George no return call. You can't blame poor customer service on COVID. So basically we spent our vacation giving Outer Beaches Realty a punch list of things to fix. Hopefully they did them and the next renters were able to enjoy the amenities of the property. We completely understand that it is a rental property and won't be perfect but for an elite property you would think electric would work and the pool would be clean. Filed a dispute with our credit card company and can't believe the lies this company hides behind. They said we stayed the whole time, we drove 8 hours for a vacation that they kept saying they were going to fix the issues. Would you leave, if you were being told they were fixing it? The electrical issues were still not completely fixed that Friday, they still had another days work to do. The practices of this company are not up to the code of ethics for National Association of Realtors. Filed a claim with PA Attorney General. The public needs to be made aware of this company and their practices. Look at all the reviews on here they all have had similar experiences. read more

This was our second year renting from Outer Beaches realty. We arrived late Saturday evening finding the 3 bedroom, oceanfront home we rented for 2 weeks raining in two bedrooms and the kitchen. The 3rd bedroom had mildew growing on the inside of the window and the hole in the bathroom window was repaired with toliet paper. First thing Sunday morning we could see that all the ceilings were covered in mold and sagging from moisture. We met with the office manager who stated they would attempt to find us new housing as they were aware of "issues" with the rental. Upon returning to the rental an individual was caulking the roof and on the phone with owner of company. The individual was reminding the owner of his previous recommendation of the roof needing to be replaced. Curious, we asked the individual after his call if he could give us some information about this situation. He explained who he was just speaking with and that for six years he recommened replacing the roof. The owner had relayed to him that the house was scheduled to be demolished at the end of the season. The office was able to find us a rental for the second week but the only accomadations they would arrange for us for the current week was an efficiency cottage overlooking the septic tank of the hotel next door. After two days of arguing with the office we booked the second week with their find but had rented a place of our own from Tuesday - Saturday and had to pay out of our pockets as they refused to refund us for the remaining days. Outer Banks Realty, just a poor example of a business. read more

My husband and I have been customers of Outer Beaches Realty for a number of years. We were always was very satisfied with their services in the past. Due to being in lockdown for COVID-19 (ages 68 and 70), we requested two months to our arrival time that we would not be able to begin our two week vacation at the time selected. We asked that our reservations they cancelled, but they were not willing to do that. First we were told that we had to wait until the week of our reservation because they were only dealing with requests a week at a time. We next requested that the $4000.00 be applied to the same reservation same time the following year. This was denied as well. Next we spoke a supervisor who said to write a letter to the owners of the property as they would be the only ones that could refund our money. We send an email to Outer Beaches that would be forwarded to the owners. We made several attempts throughout this process to call them to check on the progress of our requests. Much time was spent on hold waiting for someone to answer. After 20 minutes on hold a message came on saying to leave a message for a call back. We did that and received no callbacks. We called on the week of our reservations and "Vacation Specialist" referred us to their cancellation policy and were strictly adhering to that even though they assured us that they were aware of COVID-19 issues. They offered to return our money minus $200 if they were able to rent the two weeks in the same house in the same week (which would have a zero chance of happening). We are deeply disappointed in their lack of professionalism and irresponsibility during this time of a national crisis and world pandemic. When other companies are making extraordinary efforts to help, this company chooses to take $4000.00 from loyal customers for no services rendered. Such a waste of hard earned money... read more

Below is a letter that we sent to Alex, and others at Outer Beaches Realty. Instead of writing a review that would include most of this we thought it best to share with potential renters our experience. Alex: We wanted to write to you and let you know how dissatisfied we were with your Beach Haven rental property. Your description of Beach Haven as a "Signature Elite" home is very misleading. There are many nice features to this home: the open concept and updated kitchen, dining and living room layout, the pool, outside deck areas and easy access to the beach are all well represented in the pictures on your website. Unfortunately, we found many of the bedrooms to be lacking not only in luxury and quality, but cleanliness. There is no excuse for dirty sheets (urine stains, crackers, hair, etc.). Your sticker system only works if your staff actually change the sheets - in one case there was a sticker on the bed but once the covers were pulled back there were Chez It crackers in the bed. Most of the mattress were old, thin and extremely worn - in one bedroom you could see two large indentations in the mattress when you walked in the room. The pillows were poor quality and the sheets extremely thin and worn - luxurious is not a word I would use to describe them. Numerous lights didn't work; there are issues with many electrical outlets on the top floor; lights flicker and either pop or dim; a number of lamps were without working bulbs; light bulbs were missing from vanity fixtures in the bathrooms. Upon arrival we had 8 drinking glasses and a total of 6 wine glasses for 9 guests. The home is poorly maintained with peeling wallpaper in many places throughout the home; ceiling paint that doesn't match the rest of the ceiling, and a strong mildew or cat urine smell in at least three bedrooms on the second floor. The house was poorly cleaned when we arrived, but thanks to Beth and the woman behind the front desk additional glasses were brought to the house, additional cleaning was completed, and the carpet cleaners came the next day, which took care of the odor for a couple of days, but it did return to those rooms by Wednesday and our kids had to relocate bedrooms. Again is this how you define "Signature Elite" home? We have rented homes in the Outer Banks on three previous occasions and rented homes in other states and countries. Each time the property matched the description and met or exceeded our expectations. Unfortunately, many aspects of Beach Haven did not meet our expectations. Including the property in your "Signature Elite" collection is a serious misrepresentation. The doctored or use of a filter on the photographs posted on the website helps cover-up some of the homes flaws, but what is most distressing is the poor maintenance and dirty, unsanitary conditions throughout the home. The website write-up admits to a "facelift" and the "filter" on the photos misrepresents the actual quality of the home to your customer. Your website states "Signature Elite" homes are the "best of the best" in every category of home and have been selected based on outstanding amenities, decor and condition listing Beach Haven as a "best of the best" is not a truthful statement. You should also be aware that we left a message for Bill to call us on Monday. We were told by staff that he wouldn't be able to return our call until Wednesday because he was at another office! By the way, he never did return our call. When someone is paying over $12,000 for a rental you would expect some level of customer service. Certainly a phone call that day or early the following day, but being told by your staff that he couldn't return the call because "he's at another office up north" is an insult and poor customer service. It shows a serious lack of concern for your customer. We hope you find the attached list helpful as you prepare for your next renters we left this with our keys upon check-out. We are sending you this email because we wanted to make sure that you were aware of our concerns, as no one from the Hatteras office bother to call us back or even ask any questions about the note. Your employees stated that they depend upon the renter to report issues otherwise they are not aware of problems. We understand that to a certain point, yet the home was basically poorly maintained and your cleaning staff obviously cut corners or extremely short staffed - even the "inspector" should be able to easily see the poor quality of the home - missing light bulbs, dirty sheets, odors, etc. We also found it strange that there was no "book" about the home. Many of the houses we have rented in the past contain helpful information for the renter, for example how to use the audio-visual equipment (this would have been extremely helpful especially in the living room); list of places to eat; nearby attractions, etc. read more