After 40 days of waiting I canceled my order, which didn't happen until I opened a dispute in…read morepaypal. The communication was also poor with no apologies after 40 days. Edit: They offered a voucher and apologized for the experience recently, which is appreciated. They also said that they had a special bad luck with the product i ordered.

Very very poor customer service, for my online order they did not give a delivery date and did not…read moredeliver by end of the week when I ordered on a Monday despite me telling them how important it was for my holiday to have it by Friday and I said I would pay more if it would guarantee delivery. now I have a big issue with lack of the safety equipment I ordered for my ski holiday. Their Phone is always engaged. Very disappointed and will not use them again.