After my grandmother passed, I was having extreme difficulty getting her homeowners policy…read morecancelled and one put into my name. Finally, I gave up on the original company and called Guidelight in Waynesville. Kamil got back to me immediately, reviewed the old coverage, went through every detail, and ran multiple options through multiple companies for a new policy. He explained them and guided me through the pros and cons of each until I arrived at a decision I was comfortable with in terms of coverage vs. cost. He met my bank's deadline for proof of insurance before the others even bothered to call me back. I appreciate this attention to customer service - it's almost impossible to find these days. Thanks Kamil!

Poor customer service she does not listen. difficult to file claims with I had roof damage and a…read moretree fall on my fencing she blew it off and said not enough to file a claim

This agency recently changed owners and I just had the worst experience ever as a customer in my…read morelife. I recently sold one of my vehicles and the policies were coming due all within the week. I called four days ago to get advice on what steps to take in cancelling the policy on the sold car. Which ended up costing more money. Went in person today to renew the other policies that are due in a few days, I waited as instructed for possible pro rating on cancelled policy and found out the added expense. I asked for a 3 month renewal amount because I plan on finding another agent and was given a figure. I wrote the check for that amount and then realized it was a lot less than half the amount for 6 months. I made a comment to the fact, and yes you guessed it right, I had to get some cash out to straighten out there mistake. Very unprofessional, you can find a better local agent.

A friend referred me to Samuel. He was able to get me rates on my homeowner's policy and combined…read moremy auto policy to save me over $1,000/ year! And the coverage is better than I had previously. Samuel was great to work with. He made the transition really easy. Highly recommend him!

From the owner: Freeman Agency Inc. is an independent insurance agency specializing in Auto Insurance, Home…read moreInsurance, Renters Insurance, Business Insurance, and Life Insurance. We have built our reputation on exceptional customer service.

Outstanding group of above and beyond people. Without a doubt they fire on all cylinders and…read morequickly resolve any issues. I Highly recommend them for all your insurance needs. Nope I'm not related or friends with anyone at State Farm. They just made me feel as though I am.

Wish I could recommend but I just can't. Paid in for twenty years. When I had a claim, I ended up…read morehaving to do everything through corporate. All I got locally was shrugged shoulders. After it was all said and done, I went shopping for someone who does more than sell policies.

If you want to have great assistance and on the spot answers to your insurance questions then this…read moreoffice can't be beat. This team has been so helpful for my needs and straight forward in their approach. I would highly recommend!

Horrible! This is the laziest insurance agent I have ever encountered. I had my insurance with…read moreanother State Farm agent for all of my adult life and when he retired, all of our accounts were farmed out to other agents. I had always had such a great experience at my former office. This office however is the worst. You cannot get help with anything! Also, they are very unprofessional and the girl who is his right hand gal is rude, hateful and has the largest lack of professionalism I have ever seen. She obviously has no education and certainly should not be in a professional environment. Actually neither of them should be. He is the epitome of the shady "insurance guy". Run away from this agent! There are other agents in the area who care about their clients, are professional and deserve your business!