Dropped tahoe off for ac issue I had before.Told Delano what to look for…read more Ever heard anything for 4 hours. Called to find out what was going on.Gal said technician was doing something and would get back in a few. Got a voice mail saying they were putting coolant t in to find leak. Left for the day.Good thing I did wait..checked status on their app.."working on it" Have another tahoe with exact same issue and supposed to drop off next day..I will not come back to this dealership for sevice.. On a separate note,I did an online build for a 2026 tahoe..Se t to 4 dealers to price.Boyd was one..never got back as I requested to..Bought at Sir Walter Raleigh in Raleigh..Great price too.. I am going to order a second tahoe this summer and will go back to Sir Walter Raleigh rather than buy in my own back yard..

These guys are amazing! Last week, I was traveling from Georgia to northern Virginia, lost my…read moretransmission and spent the day in the service center. Every single associate, from the technicians, to the service center personnel, to the sales people, spoke and said "hello" to all of us in the service center lounge that day. A couple that came in to have their vehicle serviced was amazed at how quickly they got them in and out! Aaron Lang, my Senior Service Advisor, was a rock star! he couldn't have been more helpful and deserves 10 stars for his customer service. My company will be in the market for a couple of vehicles soon so, I think that I will make a road trip to Emporia, VA again just to patronize these folks!

We were traveling when our undercarriage cover had begun to fall off and scrape on the interstate…read more We stopped into the dealership and we were greeted by Katrina who still got us a spot in the repair shop even without an appointment and we were quickly back on the road with the part fixed. Thank you so much to their great customer service and their incredible mechanics!

I was recently in Roanoke Rapids, NC running errands when my car dashboard lights ALL came on…read moreflashing red EMERGENCY lights. I quickly stopped the car and called RR Honda dealership about 7 minutes from my location and spoke with Katrina. She was amazing - so kind and professional. I drove the car to the dealership and Katrina worked me in to have Chris run a complete test and quickly identified all 4 cylinders failed multiple tests. Katrina obtained the information and explained to me the cost and that parts would need to be ordered. She knew I was quite anxious about the situation, having to leave my vehicle; she and Anttwan promptly assisted in getting me home and a ride back to the dealership two days later. Katrina was absolutely a delight to work with as were the others. The customer service was top notch! Professionalism #1. I would recommend RR Honda service department to anyone. THANKS HONDA TEAM - YOU GUYS ROCK!!!!! Sherry Broussard

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

Recently I took my vehicle in for service. I needed the door repaired after it was botched up in…read moreIL. I was very impressed with the staff upon arrival. I was made to feel welcome. I was given a tour and told if I had any questions feel free to ask. It was a joy to receive customer service at its best. I'm hooked and from now on will have my vehicle serviced at Deacon Jones.

Drive from Richmond to buy Jeep. Devin is the best salesman. He is very personable and went over…read moreand beyond my expectations. I would definitely buy here again. Everyone was awesome. Thank you!