will never buy there again I received my truck on 03/1/2017…read more a year later started getting calls for warranty and get about 15 a week even up to 9:00 PM ask dealer to stop the giving my number out they said they don't its DMV holly crap DMV gives a shit about my or your number so I keep getting calls even canceled the On Star and still get calls and there's no call back number. I'm going to Ford for my next new truck in two month and want give them my number or email address or a fake number and address I'm very pissed off all the numbers

I had a great customer experience at Haley Buick GMC - Midlothian. Leanne, Ron, Eloy and Jabari…read moremade me feel like family. I love my new suv. Tiffany S.

I recently had the pleasure of working with Corey Chapman along with assistance of Ken Trabosh and…read moreShawn Hicks when purchasing my Mazda CX-30. I couldn't be happier with the experience. From the sales crew to the finance department, they made the process smooth and stress free. I highly recommend Haley Buick GMC Midlothian to anyone looking for a new/used vehicle. You won't be disappointed.

Purchased a Volvo and received excellent service from Haley Midlothian. Mena was…read moreKnowledgeable, efficient, answered my questions, and guided me thru the process. Very pleased with the vehicle and the buying experience.

Bought a car, came back for service not once but twice, and guest what? Boy oh boy this place lacks…read moreaccountability and the customer service. Let's call it a misunderstanding which happens but for your team to insult my mother after she has spent her hard earned money. I refuse to sit back and allow the disrespect. I wouldn't recommend this place based on customer service alone! Dustin fee and Desiree Bersano the worst! If you are incompetent then you are incompetent don't get mad be professional and figure out how to help the customer!

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

After retiring from the military following a 38 year career, I decided to purchase a new Ram Truck…read morein January 2025. This was going to be the third Ram that I have owned and my "retirement" gift. My wife and I went to Whitten Brothers Ram on Midlothian Turnpike and found the exact truck I wanted. A solid black 2025 Ram 1500 Rebel with all the options. After finishing up the paperwork, we went out to drive the vehicle home. I should have suspected something when we came out and the vehicle was already running but, I did not. We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership and they towed it in. After trouble shooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem. A few weeks later we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a "known" problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The work around is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair and they found the power wire for the left rear midrange sensor was chaffed through. They repaired the truck, and I picked it up. Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23 then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025 and I was told that there was a software problem but they has updated it and it should be good to go. The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

mike abed totaled my vehicle and then fled the scene of an accident in my car, now refusing to give…read moreinsurance information in an attempt to avoid involving insurance and police. tried to bribe me with money out of his own pocket in a plea to avoid consequence as his negligence and general incompetence led to him returning my vehicle to me undrivable when he was supposed to be doing a simple appraisal. he thought i was stupid enough to accept his low ball bribe, told my mother to "get the eff out" of his office when she came to inquire about the insurance information (remember, for the accident he was in that crumpled my hood, broke both my front fenders and shattered my windshield two days after it left the shop for hundreds of dollars in repairs.) and then towed my car out of spite knowing i had my own on the way and refused to disclose where it was told to. i only found out after filing a police report and being informed by the tow company. sick weirdo with no integrity they're probably not insured at all and that's why his rinky dink business wont give up any insurance information in the first place. some guy named "moe" over the phone basically told me i was an idiot for inquiring but i think the real idiot is whomever hired a general manager too dumb to close the hood of a vehicle.

Just recently bought a 2012 Honda Pilot from Car N Go. I typically dread dealing with car…read moresalesmen...so I was mentally preparing myself. But then I met Mike. Super knowledgeable and quick to answer all of my questions thoroughly. He was also very casual (no pressure) about the actual sales process. He was very personable and it was very nice that he was very familiar with my favorite local car repair shop. It didn't hurt that the car was clean, loaded with "nice to have" features and priced reasonably for comparable quality. The entire process was quick and fun. Mike even went so far as to get the car re-inspected the morning I picked it up. There was no need; it wasn't expired. He just didn't want me to have to be concerned over anything. I can't say enough what a great experience this was. I highly recommend them. I'm looking forward to my next car purchase.....as long as I can work with Mike.

One of the best car buying experiences I have ever had in my life buying a car. Every thing was in…read moreorder the salesman Mr. Ahdy care more about our needs then just selling us a luxury car. From the beginning to the end he was very professional and even after we drove off the lot. His knowledge of the car we were purchasing was just out standing he knew the car inside and out. It was just a great experience and recommend anyone looking for a luxury care to visit my friend Ahdy at Richmond Genesis.

Brought vehicle in for maintenance. Dealer rotated tires checked fluids and multi point inspection…read more 10 minutes after leaving dealership warning lights appeared on dash about tire pressure issue. "Rear tires low" Since it did not affect driving I continued home. At home I checked pressure with warm tires. Front tires were 37 psi and rear tires were 32 psi. Tire info tag on door frame states 32 psi for front tires and 39 psi for rear tires. I let the car sit until morning. Cold tires showed 35 psi in front and 29 psi in rear. Not even close. I inflated tires to the correct cold pressures. Contacted dealer and spoke with Jesse the service manager. He didn't seem to concerned and asked me if I checked the pressure before leaving dealer. I stated that it's not my responsibility to check to see if the maintenance was done correctly. Manager wanted me to drive 100 miles to have them correct pressures. That's nuts. Also on the invoice (attached doc) it states tire pressure as 36 psi in all 4 tires which is incorrect. The invoice also states that the engine air filter is dirty and needs to be replaced. There is not an engine air filter on an electric car. Also on the invoice it recommends brake fluid service on a 3 year old vehicle with 18,000 miles. Manufacturer recommends service at 48,000 or 4 years. Service manager was very condescending and of no help. Will not visit this dealer again.

Okay, so I didn't buy a car here, but I did test drive one. The sales guy was knowledgable about…read morethe car I drove as well as competitors in the same class. When the one I was driving wasn't clicking for me, he tried to find me something else that would work. Seemed really service oriented, so even though I didn't buy a VW, I had a pleasant experience here.

Poor customer service and not following instructions . They never found the cause of my issue and I…read morefelt like they didn't value me as a customer