Had what could have been a serious condition today and called for an appointment and Dr. Shanklin…read morewas out of town but got an appointment at noon with Micah. She was awesome and was apologetic that I was sick. She did an extensive diagnosis and explained our plan of action. She expedited tests, got my results and sent in prescriptions. I appreciate all Micah did and want to say the entire office team is always friendly and helpful and I recommend them for anyone needing a doctor.

At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

Dr. Zumaya & her husband, Dr. Tran, are FANTASTIC doctors! Dr. Zumaya actually sits down & TALKS to…read moreher patients. Their office is extremely clean & is decorated so nice that it doesn't feel like a doctors office. A couple of years ago, Dr. Tran sent me to an urgent care for an Xray & I was extremely surprised when he personally called me around 7pm (after hours) to ask if I was feeling better/what they diagnosed me with. Both doctors are extremely caring & passionate! In my experience, Dr. Moore, isn't nearly as compassionate as Dr. Zumaya & Dr. Tran. 10/10 recommend them as your PCP!

I have seen countless doctors over the years, and I truly appreciated the direct approach I…read morereceived from Dr. Tran. He clearly outlined my next steps, leaving me with no questions when I left. His staff was fantastic from the moment I walked in, and I was in and out quickly, which was perfect since I was on my lunch break. Every visit--whether for myself or my daughter on the women's side--has been a pleasure. I highly recommend this office to anyone in need of care.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!

I went to see Dr. Dalton to continue ketamine for headaches in Lubbock as i just moved here from…read moreSpring TX and needed somewhere to continue them. He told me a number of things that just simply were not true in our initial appointment to establish care. He claimed he could cure my endometriosis with supplements and a vegan diet. Endometriosis cannot be "cured" like that. He also told me that he could cure my anxiety and depression with supplements. I'm sure supplements wouldn't hurt but it's not going to cure anything. He also told me that my covid shot gave me a 1,100 more percent chance of having a stroke and a 1,400 percent chance of developing cancer. He said that I would need to reverse the covid shot, and the anecdote was nicotine and that the government has been lying to us that nicotine isn't actually addictive. He also made a rude comment about my old self harm scars saying, and I quote, "oh you're a cutter huh". I understand doctors need to ask questions like that but the manner in which he asked it was very rude. He recommended me a book debunking things like 9/11, the covid vaccination, and the assassination of JFK. He recommended a podcast that was 2 and a half hours long debunking the covid vaccine and it's "myths". He also told me the flu shot was harming me. Maybe it's not really doing all we think it is, but it's definitely not harming me. He also went on a rant about how estrogen is in everything and it's affecting everyone immensely. He said, quote, "if you want to give a man titties then just have him drink a glass of milk a day". Now, I don't deny things we use everyday have estrogen in them but not that much. All in all, I went to get my headache treated with ketamine, the only thing that's worked for my headaches, and he spewed a bunch of nonsense the whole appointment, and fully expects me, a 19 year old girl to go on nicotine, for years. Dr. Dalton is not a doctor he's a full time conspiracy theorist.

From the owner: At LIMA Lubbock - We are determined to shift the definition of PREVENTION and ANTI-AGING. Go beyond…read morecholesterol, blood pressure, mammograms, and colonoscopies and learn more about your true health risk. Looking at disease and factors that may be accelerating the aging process and affecting your overall health. Let us treat the SOURCE not just the SYMPTOM!

I chose this practice expecting clear communication and consistency in my medical care…read more Unfortunately, that was not my experience. After establishing care, I was later informed of additional requirements that were different from what had originally been explained to me. When I politely asked whether the policy had changed and requested clarification, I did not receive a direct answer. Instead, I was told the office does not provide its policies to patients. Patients deserve transparency, especially when changes in office policies can affect ongoing treatment. Clear, consistent communication is essential for building trust between patients and their healthcare providers. While everyone I interacted with was courteous, I left feeling frustrated by the lack of transparency and the inconsistent information I received. I hope the practice will consider communicating policy changes more clearly so future patients know what to expect.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

Excellent Doctor! Very professional and very thorough. I have referred my entire extended family to…read moreher; and they are all very happy. I highly recommend her.

She is extremely rude and unprofessional. She has idiots working for her. One guy is supposed to…read morehelp with the financial part of her work. He lied to me and my ex-husband, pretending that he would work with us on paying off our bill. He did not and he sent our account to a creditor. He is a compulsive liar!!!! Dr. Cochran is extremely unprofessional to hire someone like that and to support his childish behavior!!!! AVOID AT ALL COSTS!!!!!!!!!!!!!! She got married so her name may not be Dr. Cochran anymore. And she works in Wolfforth, TX now.

The kindest Team! The office closed at 5, I got there at 5:01 with a concern about my baby. I…read morestopped the nurse in the parking lot to ask a question, she ran and grabbed the nursing staff and the doctor. They took care of us in the parking lot and were so kind to us and helped us!

I've probably been this clinics most problematic patient lol, they've gone above and beyond for…read moreeverything I've had issues with. From strep, to flu, Covid and even regular checkups. I love the nurses, the nurse practitioners and Dr Long especially. Good people and good experiences. Even through the crud, these folks have come through. I would recommend to anyone to come by here and get checked out!

He has been my doctor for over 19 years. Is there anything more that is necessary to say?read more

If you are looking for a Dr that is rude, disrespectful, and won't accept your previous medical…read morerecords so that you have to pay $400 for another blood test then this is your "Doctor". Saw him twice and he was even more rude the second time. It was almost like he was showing off to the medical student that was along side him. I have never had this experience with a dr before. Avoid this office!