I am incredibly disappointed that I'm writing this review…read more
My husband and I moved to Lancaster in late 2023, and in 2025 we welcomed our beautiful daughter. When we started looking for daycare in the spring of 2026, I researched several facilities and decided to reach out to Itsy Bitsy.
My first phone call was with Cassie, and I immediately had a good feeling about her. When I hung up, I told my husband, "I have good vibes about her!" Funny enough, Cassie told me she had the same feeling about me.
When we toured the facility, we were greeted with smiling faces and genuinely felt welcomed. The daycare was clean, and it actually smelled clean too. We were sold. We enrolled our daughter.
Her first day went wonderfully. We received pictures and updates throughout the day, and we were so impressed that we stopped to grab a thank-you card and a little plant for the staff. They were incredibly sweet when I picked Amelia up that afternoon. I remember telling my husband, "I think we found our people."
Unfortunately, that feeling did not last.
Over time, I began feeling increasingly uncomfortable and unwelcome. I genuinely have no idea what my niece and I did to cause this change in how we were treated. The only thing I can think of is that I once called to mention that a teacher didn't seem particularly friendly during drop-off. They addressed my concern right away and explained the teacher's perspective. I thanked them for taking the time to reach out, and I could absolutely understand her side as well. I didn't think it was unreasonable to advocate for my daughter. That's my job as her mom.
After that, though, the atmosphere seemed to change.
My niece and I began getting what felt like dirty looks from staff. Unfortunately, the person I felt the most uncomfortable around was our daughter's own teacher, Katie. There were very few greetings, smiles, or interactions that made me feel like she genuinely liked or cared about our daughter.
One afternoon, Katie brought our kiddo up to me and said, "She woke up from her nap with a crusty eye. Just letting you know."
I understand that staff have information to communicate to parents. But there was no hello, no warmth, nothing beyond the statement. Maybe to someone else that interaction would seem insignificant, but after everything that had already happened, it really stood out to me.
There were also several interactions that left me feeling like staff were talking about me or judging me. On one occasion, I saw Cassie peek around a corner to look at me. Another blonde staff member made eye contact with me, looked me up and down, and made a face that I perceived as disgusted. What made that interaction especially disappointing was that it happened the same morning we had brought muffins for the staff. The woman at the front desk was kind enough to thank us, but otherwise there was no acknowledgment.
I found all of this especially difficult because my understanding was that this is a faith-based facility. I expected to feel welcomed, supported, and part of a community. Instead, I eventually felt like an outsider.
There was also an incident involving our kiddo biting herself. We were told about it, thanked them for letting us know, and addressed it with her at home. We never heard anything else about her biting herself or anyone else.
Then, about a month later, I went in for pick up and the owner said, "We're biting our friends again!"
Again?
We had never been told there had been a first incident involving her biting another child. As a parent, that's important information that I would expect to be communicated to me when it happens, not casually mentioned later as though I should already know about it.
That was the last straw for us, and we ultimately decided to pull our daughter from their care.
I want to be fair and say that there were absolutely staff members who were kind and wonderful to us. Unfortunately, the negative experiences outweighed those interactions for our family.
I went into Itsy Bitsy genuinely excited to build a community. I thought we had found "our people." Leaving has been incredibly disappointing, especially because our first impression was so positive.
If you're considering this daycare, I would encourage you to pay close attention not only to how you're treated during your tour, but to how you and your child are treated once you're actually enrolled.