YUP, this is a five-star experience. Hotel staff were amazingly friendly, nice, flexible, and…read moreinformational. The sauna/wellness center was gorgeous. Our room was clean and fresh. Loved the bed, TV, couch, footstool... all of it. And... they have built-in Turkish bathrooms in every room? SIGN ME UP. One tip: I think breakfast is actually cheaper if you don't include it in your room price. The menu said it was 35 lira per person and the fee on our room charge was waaaaayyyy more than that (45 euro). Maybe skip the breakfast if it's not included in your room fee, and then just pay for it when you get there instead.

Best hotel by far during my 2 week trip in Turkey with 5 hotel changes! Posh, modern with wonderful…read moreWestern amenities. The bed is a dreamy cloud! Two thumbs up!

Great location, check in late at night was very easy. Loved the room (we had the double bedroom…read morefamily room) - it was perfect for our family.

Had a little jaunt down to Izmir to head out to Ephesus and possibly to see Cesme (a little sea…read moretown). The Key Hotel was our HQ for 2 days. The hotel sits right on the water, so if your pocketbook can stand a $1,000/night set back, knock yourself out and get you one of those "sea view" rooms. Since this trip was already hitting my bank account pretty hard, I opted for the more economic alternative - the "city view" room. Still, the hotel was a steal on one of those hotel sites for what you get. The service is impeccable. The staff is very friendly and are all empowered to make guests feel most comfortable. The rooms ... now ... the rooms are another story all together --- WAY beyond impeccable! I seldom have the opportunity to stay in one of those highfalutin hotels here in the states. This place amazed me. By nature (nor profession), I am not a techie geek (contrary to popular belief - my life in IT at the world's largest telecom company is just a facade), but I had the best time with the technology in that room. Everything was operated by a remote - the lights, the television, the iPod dock, the blinds, the alarm, the wake up call - EVERYTHING. Way Cool! The rooms were very large (for Turkey standards), the beds very comfortable with awesome linens (very much my "thing"). The water closet looked like it was straight out of the latest Architectural Digest - all chrome and glass tile. It was gorgeous with the the glass wall looking out into the bedroom (for privacy, they have installed a - again, remote controlled - blind system). We did have an opportunity to taste the dining menu - they had most anything a traveler would want - I opted for the peppercorn steak, which was well prepared, and served with a side of veggies and couscous. Great stay in an awesome hotel. If you find yourself in Izmir, I highly recommend the Key Hotel (Key Otel) - Go ahead ... splurge for the "sea view room" - you know you want to!!

The staff at this hotel are kind and helpful, and I've had an excellent experience here. They…read morehelped me order food on my behalf, and gave me tips on what to see in Izmir. The room was very comfortable the AC worked perfectly, which was important since I stayed during July. The hotel is located close to bus and transit, which is convenient. I tend to wake up late, so I appreciated the fact that breakfast was available later than expected. You defintely get more than what you pay for.

Very friendly staff, spoke English and the hotel obviously takes credit cards. A couple bars,…read morerestaurant, amazing spa, gym and pool. The rooms were very nice, spacious and comfortable. Breakfast (not included) was absolutely awesome!! I highly recommend this hotel. Great location, close to the water and walking distance to so many restaurants and places to shop. Good security as well. I can't say enough positive things about this hotel.

I give the hotel 5 stars for many reasons including the view and people who work here are extremely…read morefriendly and service is fantastic. One thing the top management must take into consideration is that 99 percent of employees don't understand a word of English.

Stayed here recently and had a fantastic experience! The room was huge, super clean, and really…read morecomfortable -- one of the most spacious hotel rooms I've stayed in for this price point. What really made the stay memorable was the staff. Everyone was friendly and helpful, but the management truly stood out -- incredibly professional and responsive. They handled every question or request with genuine care and efficiency. I highly recommend if you're looking for a stress-free, comfortable stay with service that actually cares. I'd definitely come back!

We arrived on Friday 4th, tired and weary, to this hotel, which by the way is under renovations…read more In fact the streets bordering the hotel made it virtually impossible to easily access. Not the hotel's fault per say, but just a drag to get to. When we arrived, I asked the front desk attendant to please give us a room that was quiet since we were so tired and could hear the construction from outside all around us. I was a little hesitant that we would get the worst room since we made the reservation on Expedia, a 3rd party site. Don't know why I would think that, but I did. Sometimes I feel like this when I go on those types of sites, but Expedia is so convenient since it is a one stop shop for flights, hotel, rent a car that it seems silly not to use it, right? We were given a room on the 2nd level. when we entered, we were appalled. The bathroom was dirty and the towels were thin and worn and some of the fixtures were so wobbly that they fell off, the carpet stained and dirty, the view, forget about it--might as well be in a cave, and the door didn't even lock properly. It was awful and I couldn't believe that for the DOUBLETREE, that a room like that could even be released for occupancy! We felt like we had no choice as we were tired and just wanted to hang our hats. We asked for a different room, but they denied us and said that that was what they had. Of course, I didn't believe it. My husband complained again because the electricity went out in the room. The next day we told them that this was unacceptable and that we would not take that room. We left and continued our vacationing at a different hotel in a different town for the 5th. The hotel later called us and told us they would move us to the 6th floor and when we returned on the 6th (Sunday) late evening, we had a much better room, but still no 4 stars, in my opinion. The staff was very nice that evening and I think they tried to make up for some of the inconvenience, but still...this hotel should not be a 4 star rated hotel....truly. I can't give it more than 2 stars. Also the "free" wifi was useless. I couldn't get on it to use it.

It's a 4 stars hotel located very close to the center of Izmir, near Kultur Park in Basmane. The…read morestaff is hospitable. The food at breakfast is not a big deal. The rooms are at local standard, it's clean, but do not expect too much. There is an indoor & heated pool. There is no parking at the hotel but they give you a ticket so you can park free of charge at the multi-level parking across the street.

I stayed on business this is a super convenient hotel to the airport with a shuttle if you need it…read moregreat food and clean and spacious rooms our bartender savash made sure we were taken care of from behind the full bar this is the perfect place to start or end your Izmir vacation

We decided to stay here twice within eight days on a recent trip through Western Turkey. The first…read morevisit was OK as we were so tired from three long flights. We used their restaurant and the food was overpriced and tasteless. The proximity to the airport and the free shuttle did help of course. On visit two, we were accustomed to Turkish prices and services so we really knew how high their price was. We also had to ask for a change of rooms due to inadequate air conditioning. The service desk staff seemed totally distracted on both occasions which made us feel unwelcome. We'd suggest taking a taxi to a different nearby hotel unless location for early flights is vital. I will also add that the rooms are very nicely appointed and very current. The beds are super comfortable as well.

An excellent hotel! Stayed here back in 2009. From what I…read moreunderstand nothing much has changed. Nice rooms great view. Had my 2 cats with me & it was plenty of space!

I stayed here last week on business. It's a clean modern…read morewell-located hotel right in the center of the city. My room was quite large and clean. Bathroom was also large and clean. There was an overpriced minibar that I would avoid. The staff was helpful and spoke fluent English. There's an indoor pool and a restaurant but I didn't use either. The executive lounge on the 30th floor is nice. The internet in my room was quite fast though I think a bit pricey. There are many many restaurants and stores within walking distance of this hotel. I think this place is expensive by Izmir standards but inexpensive by US standards. There are other nice hotels in the area that might also be worth checking out. But I would likely stay here again because I can't really think of any reasons not to.