1. P-----i Pet Waste Removal

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    P-----i Pet Waste Removal

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    25 days ago

    Very responsive and great service. Highly recommend them as a one time and weekly pooper scooper service.

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    Scoop Soldiers

    Scoop Soldiers

    (41 reviews)

    Capitol Hill, Southwest

    Scoop soldiers has made our life so much easier. With a toddler it became impossible to keep up…read morewith our dog's mess. It became such a horrible chore for my husband every week when it was time to mow the lawn. They send a text to let us know when they're on their way so we can get the dogs inside and they send a picture of our closed gate when they leave. They are quiet too. Our very barky dogs have no idea that they have come and gone. They are thorough and quick and we appreciate them so much!

    I hate having to update this, but Scoop Soldiers is no longer the company I enthusiastically…read morereviewed below. I don't know if Scoop Soldiers was recently bought out or if something else changed behind the scenes, but with the number of service-degrading changes that seem to favor the business instead of the customer, I think I smell private equity in the poopy water. Whatever happened, this is not the same customer experience I gave five stars. The direct, effortless communication I praised below is gone. Communication now seems to run through a centralized call center. The people answering are friendly-ish, if sometimes frazzled or irritated, but often can't resolve anything themselves. They contact someone else, who contacts the local team, who gets back to them, who gets back to you. Something that used to take one text or call is now an extended game of telephone. If you even get the call back. Which you're probably not going to. Then there's the customer portal. The portal is horribly designed and frankly always has been. I promise this isn't a technology-literacy issue. I can provision a hard drive while walking ADT tech support through why that's what needs to happen. I can whip you up a pivot table on the irritation of this entire experience if you'd like. But I cannot, for the life of me, log into the Scoop Soldiers portal a second time after resetting my password. Ever. So I gave up. That mattered less before they moved so much of the customer experience into the sub-basement of hell. The final straw was a cancellation. I had to cancel a visit at the last minute due to a very large home restoration project due to a disaster and received an email saying they'd waive the fee this time, but future last-minute cancellations would be charged. Okay, if that's the policy. Sorry I forgot about the poop scoopers. We've got a lot going on. Except I went looking for that policy and couldn't find it published on their website. What I DID find, in multiple places, was Scoop Soldiers advertising "no cancellation fees." One page literally says: "And say goodbye to restrictive contracts and cancellation fees. We believe in giving you the flexibility to manage your pet care needs with ease." I've included a screenshot. If there's a separate fee for canceling an individual visit, clarify that. Advertising "no cancellation fees" while enforcing a cancellation fee is unnecessarily confusing and creates angry customers like me who are now shopping for other providers. And honestly, the fee isn't even really the point. They waived it. The point is how much the service has changed. The flexibility, direct communication, and "you just don't have to think about it" experience I praised below were why I gave Scoop Soldiers five stars. They still pick up the dog poop, and the actual yard service has generally been fine. But Scoop Soldiers used to make an unpleasant household chore disappear. Now managing the company that makes the chore disappear has become its own chore. That's a pretty significant downgrade from the company I reviewed below.

    P-----i Pet Waste Removal - petwasteremoval - Updated September 2026

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