I have to admit, after reading some of the Yelp reviews, I was hesitant about bringing my dad to…read moreAlcott. A friend of mine had a good experience there with her mother, though, so we decided to give it a chance. I'm glad we did. My dad stayed at Alcott for about 4 months, and overall we had a very positive experience. The nurses, caregivers, PT, and OT staff were wonderful with him. They were patient, attentive, and genuinely caring toward my 90-year-old dad. Most importantly, he left much stronger and in much better physical condition than when he arrived. One thing that really stood out to me was how clean the facility was. There always seemed to be someone cleaning, and the staff truly tried their best to care for the residents. I know people complain about the food, but realistically it's hospital-style food, and they have to prepare meals that work for elderly residents with different health needs. We ended up bringing some of my dad's favorite foods whenever we visited, which helped. I also want to give a special thank you to Ms. Fern from Social Services. She was incredibly helpful in guiding me through the process of finding an assisted living facility for my dad, and she even followed up after his discharge to check on how he was doing. That meant a lot to our family. My dad was lucky and ended up having great roommates who looked out for each other, which was really sweet to see. Thank you to the entire Alcott team for taking care of my dad and helping our family through a difficult time.

On multiple occasions, I've asked simple questions regarding my family members well-being or care…read moreroutine and have been met with rudeness, dismissiveness, or even raised voices. Most recently, I was spoken to in a tone that felt condescending and unprofessional, which was upsetting and completely uncalled for. I fully understand that this is a high-stress environment, and I always try to be respectful in my interactions. However, I believe every family deserves to be treated with courtesy and dignity--especially when advocating for a loved one's care.

This place is not for everyone. If you live in the area you know what you are getting. If not,…read morebetter check it out first. Staff is great ! But there are no phones in the rooms. 3 beds to a very small crowded room. There is no parking as parking lot is always full. And, no street parking. Really have no information about qualify of care. But the area is the most run down in the whole city. Check it out before you get admitted.

My experience with this facility was great. I felt comfortable leaving my loved one there. Even…read morethough the area isn't the best, the staff made sure we felt safe and welcome. They were very attentive to my uncle, and he told me how nice everyone was and how comfortable they made him feel. I really appreciate the care they provided. I would 100% recommend this facility.

My bonus mother has been there a few times and she is treated very well. The staff are very…read morewelcoming. Very clean and spacious atmosphere. I will recommend this place as a safe place to take your love one.

I was a little worried about putting my 97 year old father in any place, however I took chance…read moreafter a very quick personal tour and I'm happy I did. While the facilities are undeniably outdated with beds from what looks like the 70s or 80s and little TVs that aren't working (at least in my father's room), it's the staff and the care I'm impressed with. Most of the staff is wonderful. Most of them are dedicated to the comfort and care of the patients. The patients are kept clean, dry, and as comfortable as possible. I can see an effort made to entertain as well as to the little chores we all have to do like manicures and such all on a regular schedule. It is a nice center courtyard floor plan which gives residents a connection with the outside and each other. The floor plan is why I picked this facility as I knew my father would enjoy, looking out and even going out on occasion. It would be nice if the facilities got a little remodeling however, I'm glad they spend their money on the staff and having enough staff, instead of a nice new place with less staff in which patients are neglected or abused. We lucked out because my father got a perfect roomate whose mind is just fine. He keeps an eye on my father and calls the nurse anytime my father forgets and tries to get out of bed which he shouldn't do alone. I do wish the facility would use a pressure pad, either on the floor or bed, that would alert them if a patient was getting up. Overall, this place doesn't smell as bad as many of these facilities do, I believe thanks to the care and attention of the staff. I'm resting easy that my father is being well taken care of. Since insurance is covering this right now, and we haven't gotten a bill yet, I don't know what the value is, however, I am happy I picked these facilities. I would pick them again.

Olympia has professional staff who attends to the personal needs of the residents…read more Everyone there treats the residents with respect and dignity. The staff is wonderful and can be considered a friend. Considering the stress and depressing nature of convalescence, they are always cheerful and encouraging towards the residents. The facility lacks modern amenities but makes it up with staff personalities. Quite frankly, I was turned off, when I first entered the establishment. After I saw how they managed daily care, I understood the difficulties of covalent care and give them applause for doing the thankless work that nobody else will do. Bravo!!!

My mother stayed at the Olympia Convalescent Hospital (OCH) for 3.5 years and although she left us…read morelast week to be in heaven, I wanted to truly thank the entire staff here for their incredible care and compassion throughout her time at the OCH. When your loved one is in a facility, you place your trust in the care of others and pray they'll be in the best hands possible. My mother wasn't the easiest person to care for, but this staff showed so much patience and care throughout her time here. They are very responsive and consistently nurtured the seniors here like it was their own relative. The dining caters to individual needs and is quite delicious. The team does a wonderful job on day time activities, walks them in the beautifully remodeled courtyard, showers them in a timely manner, and clothes them with fresh smelling laundry. The PT staff are just so wonderful - the entire team with their smiling faces are so welcoming. I need to recognize the heart and soul of the OCH, the head nurse - Grace. I've actually known Grace prior to my mom arriving at the OCH and her professionalism, honesty, unbelievable responsiveness (she actually called me from Asia on vacation) and warmth are beyond words. My heart can't thank her enough for everything she's done. The OCH is so blessed to have her. The energy and strength behind OCH comes from Esther Kwun. She will ALWAYS pick up her phone and go out of her way to help. Her humor, smile, and lovable personality are indispensable qualities that represent the OCH with such professionalism. I will miss her so much. A big thanks to Noel, who handles the finances. He is just a joy to talk to and I'm thrilled he's physically recovered so well. Claire and her partner, who does a marvelous job with social services never make mistakes. Their attention to detail in taking care of all the patients there keep things so organized. My mother, who was blind, just adored hearing Claire's lovely voice. Dalila, who my mom said was the best CNA there deserves a shout out. Thank you, Anna and others who gave her the best showers. Thank you Ernesto for the pleasantries every time we see each other. To the new guy, Joseph, who seems to be another wonderful addition there. And of course, Station 1, with Deborah, Marissa, Victoria - you all are just FABULOUS! .... and to my ever reliable, Hailu, who I will dearly miss. There are so many folks that I know I'm missing, but my heart is overjoyed and eyes filled with tears, that my mom was so well taken care of at the Olympia Convalescent Hospital. The Lord blessed us. THANK YOU and my family wishes the entire staff the very best!

My dad is getting transferred from the hospital to Burlington as I am writing this . My mom and I…read morearrived here before my dad . While we were waiting the staff Kathrine , Kevin and Jamaal was awesome . Great first impression and very kind. This made my mom and myself more relaxed and trusting of Burlington. Thank you

This facility is clean, the staff is very helpful and friendly, and the whole experience has been…read morepositive. Good to stay for an extended period of time.

Century City Concierge Nursing Services is far more than a care provider. They became true friends…read moreand family to us. Their caretakers surrounded my father with love, compassion, and unwavering support until his very last breath. Every day they went above and beyond, tending to his medical needs with unmatched expertise and filling his life with warmth, dignity, and respect. I know their watchful medical care and constant attention extended my father's life and gave us precious extra time together. They anticipated his needs before we even voiced them, advocated for him with doctors, and created an environment where he felt safe, valued, and deeply cared for. What they gave us was more than care. It was humanity at its finest. I will be forever grateful to each and every one of them. If you are looking for the very best in nursing services, you will find it here. They are extraordinary.

We will forever recommend Century City Concierge Nursing! They've taken such good care of our…read moremother, and the caregivers have gone above and beyond to respond to her unique situation. From the initial consult to providing actual care, this agency has truly understood the work it takes to provide for her needs and make her feel loved and cared for. I cannot stress enough the amount of commitment that the staff puts in to provide for their patients.

My mom has been here for four months. She is leaving to go to assisted living today. I can't say…read moreenough good things about this facility. My Mom was treated so well by every single person. They are professional, attentive amd very kind. Judy in Social Services and her co worker went above and beyond dealing with all the red tape to transfer to assisted living.. Judy is the best. It's a clean facility, caring and skilled caretakers and if we ever need to visit skilled nursing again I will bring my mom or anyone here. Truly, Anna

A friend was there for about 2 months. They seemed to be playing games with discharge date,…read moreperhaps trying to get the maximum from insurance coverage rather than trying to discharge to home as soon as possible

The physical therapist was mean and invaluative. I was standing straighter with new shoes and hated…read moreit. Said I was slouching. Getting more sessions with me for money? Then he was rough with me. I only weigh 100 pounds. He hurt my shoulder. I used to like them, now I do not. Go somewhere else. Any place but there.

Well, first of all, I'd like to think Ruth, Alice, Dr. Sean and Daniel for their extreme profession…read moreand kindliness towards me. Arriving to the facility I was greeted by front desk, Ruth, who greeted me happily and listen to my requests and concerns. She was very welcoming and the wait time to see the doctor was no more than 10 minutes. The helpers of Dr. Sean are Alice and Daniel. they are both very sweet and explained all my exercises easily so that I could understand. other than keeping a professional, they also made conversations with me on the side about my life which I liked. They made me feel very happy and I will 100% come back.