Country Villa East has an amazing staff. Very professional. They care about the well being of their…read morepatients.

My review is unique in that it's from the perspective of an entertainer…read more I've worked at Country Villa East, now named 'East Terrace Rehab, periodically for more than 10 years. I've also worked at approx. 10-15 of their sister locations. The staff has always been friendly and accommodating: an overall pleasant place to work. The problem comes in when it's time to get paid. Out of the 200 facilities I've performed at, the Country Villa chain has always been slower than most places in paying their entertainers. It only seems to have worsened after the pandemic. Now you'll be lucky if you see a check within 2 months of your performance. This is typical for corporate takeover facilities, where 'non-essential' hires are financially squeezed to save money while increasing profits. Expect the trend to spread. This review is not just for me, but for all the other hires who can relate. In the end the residents pay the price. This facility is not a nursing home! Most of the residents are young, 60 and under. For long term residents, the lack of entertainment can't help their mental and emotional health. The focus seems to be mainly on physical rehab. For the entertainers....skip on this one, or look forward to chasing your money long after you've worked. Not in 2024!

My mom has been here for four months. She is leaving to go to assisted living today. I can't say…read moreenough good things about this facility. My Mom was treated so well by every single person. They are professional, attentive amd very kind. Judy in Social Services and her co worker went above and beyond dealing with all the red tape to transfer to assisted living.. Judy is the best. It's a clean facility, caring and skilled caretakers and if we ever need to visit skilled nursing again I will bring my mom or anyone here. Truly, Anna

A friend was there for about 2 months. They seemed to be playing games with discharge date,…read moreperhaps trying to get the maximum from insurance coverage rather than trying to discharge to home as soon as possible

I have to admit, after reading some of the Yelp reviews, I was hesitant about bringing my dad to…read moreAlcott. A friend of mine had a good experience there with her mother, though, so we decided to give it a chance. I'm glad we did. My dad stayed at Alcott for about 4 months, and overall we had a very positive experience. The nurses, caregivers, PT, and OT staff were wonderful with him. They were patient, attentive, and genuinely caring toward my 90-year-old dad. Most importantly, he left much stronger and in much better physical condition than when he arrived. One thing that really stood out to me was how clean the facility was. There always seemed to be someone cleaning, and the staff truly tried their best to care for the residents. I know people complain about the food, but realistically it's hospital-style food, and they have to prepare meals that work for elderly residents with different health needs. We ended up bringing some of my dad's favorite foods whenever we visited, which helped. I also want to give a special thank you to Ms. Fern from Social Services. She was incredibly helpful in guiding me through the process of finding an assisted living facility for my dad, and she even followed up after his discharge to check on how he was doing. That meant a lot to our family. My dad was lucky and ended up having great roommates who looked out for each other, which was really sweet to see. Thank you to the entire Alcott team for taking care of my dad and helping our family through a difficult time.

On multiple occasions, I've asked simple questions regarding my family members well-being or care…read moreroutine and have been met with rudeness, dismissiveness, or even raised voices. Most recently, I was spoken to in a tone that felt condescending and unprofessional, which was upsetting and completely uncalled for. I fully understand that this is a high-stress environment, and I always try to be respectful in my interactions. However, I believe every family deserves to be treated with courtesy and dignity--especially when advocating for a loved one's care.

I wouldn't hesitate to send my loved one here!!! My mom, unfortunately, had a severe stroke and…read morebefore being discharged from the hospital I went on my search for the BEST skilled nursing facility I could find. I found West Hollywood Healthcare & Wellness Centre and couldn't be happier. The level of care my mom received was extraordinary and top notch. There are so many people to thank but EVERYONE from the CNA's like Ariane to the nurses to Jamie and Kandy in Social Services to Dennis in Activities and everyone in between gave my mom an exceptional experience. It felt like family. I was literally there every other day and they all knew me by name and took good care of my mom. She was happy and improved while there. The therapists for physical, occupational and speech therapy were outstanding and they kept me updated on my mom's progress. I even would go with her to help in her therapy so she would see me there beside her. I was sad to have my mom leave but she is now in a good assisted living that is taking great care of her. I am so thankful to WH Healthcare & Wellness Centre for all that they have done. I am truly grateful for finding a wonderful, caring place for my mom. I give them 5 stars and would highly recommend them to anyone needing a great skilled nursing facility for their loved one!

I asked maintenance man Mr. Rivas if he would be able to help me with a maintenance issue in my…read morefriends room. He was painting a wall at the time and with a smile he came down off the ladder and offered to help right away. He came to the room and replaced all of the lightbulbs in the bathroom which was completely dark. We had been waiting for 4 days after repeated requests so Mr. Rivas' prompt and friendly response was greatly appreciate.

My mom stayed here 6 weeks for rehab purposes after having back surgery. The staff were attentive,…read morecaring and helpful. The doctors and nurses are knowledgeable and helpful. They helped to separate her from problem patients. Being at a skilled nursing was never ideal but if she had to be anywhere I'm happy she was placed at a caring facility.

This is not the worst nursing home in existence, but it could use significant improvements. I…read morewould say, the best thing about this facility is the fact that they are pretty good about responding to the call lights when you push your lights to get someone to come ib this facility is mostly shared rooms, there were a couple people with single rooms. Patients do have to use shared locker room style showers. I don't know the situation of the shower rooms, while I was there, I elected to opt out of that psychological torture, and just make do with bed bathing myself. I was in a single room with an attached powder room. The room was quite small and the powder room was tiny, almost what you would expect on a typical commercial aircraft. My room had a sliding door onto the patio, which I did not get to make much use of due to the hefty amount of chain smoking that goes on all throughout the Day day. B patients are permitted to smoke cigarettes inside the internal patio. Plus, there were no nice furniture anyways such as outdoor sofas or anything like that. For food, they did not have much on offer at all in terms of fresh fruit and veg, but the entrées themselves what they did serve was pretty good and they did have some decent add-ons like quesadillas and egg salad sandwiches. B they have a beautician who comes about every five weeks to trim peoples hair. That went OK for me, they cut exactly how I wanted. B they do have the typical nursing home types of activities such as, board, games, coloring books, etc. B they do have coffee and cookies available all throughout the day, so you can at least ask for coffees throughout the day. B a lot of facilities only give coffee/milk at the meal times. They do provide flushable wipes and disinfecting wipes, as well as pull-ups if you need them. V there are no phones in the rooms, they do have cordless phones that you can ask to use or someone can call you and they will bring the phone to you. B the linens are hit and miss, the typical hodgepodge of miss matched sheets that are washed with no softener whatsoever. They do not offer any kind of quality, laundry, care for personal apparel, if you want them to do your laundry, you have to write your name somewhere in the garments and then they throw everything together with hot water and a nasty detergent, no fragrance no softener, and then transfer it to the dryer where everything is Dried on the high for the same amount of time so if you give them something small, like underwear or something delicate out of chiffon, it's going to be dried to a crisp along with all the heavy cottons that need a whole hour, on high, and with no softener. They do not offer any ironing/pressing. When I was there, they started storing extra supplies in the closet in my room. They can offer transportation to doctors appointments. This is not an area that has much in terms of entertainment in walking distance. B the odor in the facility was more under control than some places I've been, but it didn't smell too sweet though either.

the nursing staff left me in my own waste for three hours every day i was there. except one day,…read morethey left me for five. avoid this place

I am very thankful for the friendly staff at Windsor. They communicate well with family members…read morewhen a question is asked or a request is made, and they are welcoming when visitors come. My experience has been that they care for their patients and truly want what's best for them. This place is a huge blessing compared to the other facility my loved one was in.

This facility is very attentive and very caring. My grandma is currently there and I'm very happy…read morewith how well she's being taken care of.

My mom has been a guest at Griffith Park Healthcare Facility since she suffered from a stroke last…read moreMarch. The staff have just been, for lack of a better description, nothing short of wonderful! One nurse in particular, Sabrina, made us very comfortable with leaving Mama there during our last couple of visits. She went above and beyond to make sure she was well taken care off.

Most poorly run facility I've ever been to in all my 68 years! No respect to patients every step of…read morethe way. From losing my belongings in their laundry and offering less than full price replacement, to hair in the food numerous times and then refusing me replacement meals, I was there two weeks and fell and never saw a Dr, very loud staff that makes fun of the patients, and management who doesn't manage but plays the blame game and lies. Management puts off execution just as staff passes the buck. I do not recommend them.

This facilty is incredible! The new ownership has made amazing improvements and the patients are…read moresuper happy! I am so happy this place has become a leader in care. Keep up the great work.