We had a mixed experience at Today's Dental in Millard. On the positive side, the staff was…read morefriendly, and it was easy to schedule an appointment--much faster than many other dentists who book months out. However, our main issue was with the way treatment and costs were communicated. My husband was verbally told that his insurance would cover certain procedures and trusted what he was told. He didn't fully read the paperwork he signed, which acknowledged understanding the risks, costs, and that he would be responsible for payment upfront. Unfortunately, this was not clearly explained, and the written agreement did not match the verbal information he received. When we called to clarify, the office was unhelpful and seemed confused, stating that they only provide estimates and do not handle insurance directly. This left us feeling misled, as the information we were given in person suggested otherwise. For someone who relies on verbal explanations, this experience was frustrating and, in our opinion, not transparent. We ultimately decided to cancel the appointment and will not be returning. While the staff was courteous and scheduling was convenient, the lack of clear communication about insurance and costs made this a negative experience.

I called this office today at around 4:30 PM and had a very unprofessional experience with the…read morereceptionist, Olivia. While I was explaining the reason for my call, she repeatedly blew into the phone loudly, creating significant confusion on my end. After a long pause, she claimed there was "a lot of wind" coming from my side, even though I was indoors in a completely quiet environment. As I attempted to clarify, she began pressing keys loudly on the phone, making the conversation even more difficult. If this is the level of professionalism shown during a simple phone inquiry, it raises serious concerns about the overall quality of the practice. First impressions matter, and this interaction completely eliminated my confidence in becoming a patient here. Based on this experience--and after reading similar negative reviews online--I would recommend looking elsewhere.

I came in as a new customer a year ago, they have been nothing but great! Always comfortable, kind,…read moreand make the scheduling process simple.

Very clean and easy to work with, great experience. This office got me in last minute as an…read moreemergency and did so well, I will now drive the 20 minutes from home to go here. They cleaned up and fixed what another dentist did wrong. Good care and they care about your comfort!

Who knew a trip to the dentist could be this enjoyable? From the moment I walked into Pacific…read moreSprings Dental, I felt more like I was checking into a spa (minus the cucumbers on my eyes) than a dental office. The front desk staff is incredibly welcoming, the waiting room is cozy, and best of all--zero judgment about my flossing habits (or lack thereof). I have been going to Dr. Franco for longer than I care to say and he and his team are absolute pros. They explain everything clearly, work gently, and even manage to crack a joke while wielding dental instruments like seasoned comedians. My teeth are now cleaner than my life choices, and I actually look forward to my next visit. If you need a dentist who's skilled, friendly, and maybe even a little fun--look no further! Highly recommend!

Been a patient here for 17 years. I don't feel valued as a patient anymore and an looking for…read moreanother dentist. Pacific Springs gives good care and has competent staff. Problem is they simply have gotten too big and patients have to wait six months plus to schedule a simple cleaning appointment. I feel like a number and no longer a valued long term patient. They obviously have too many patients and won't hire more staff so my business will go elsewhere.

I came here for a needed crown and had 2 amalgam fillings removed in 2021. Unfortunately they were…read morenot careful in the removal process and I now have palladium/mercury poisoning and need to have chelation IV therapy to remove the heavy metals in my blood due to a chronic high platelet count. My platelet count was fine prior to my visit with Dr Hascall. My hematologist now wants to do a bone marrow biopsy to check for cancer. Stay far alway from this place for any removal of old fillings. Also, Dr Hascall seemed to be more concerned if I was fully vaxxed, which was none of his business.

Best Dentist Office in Omaha!…read more We started coming here when We lived close, they've since moved locations and the new office is great! The front desk staff is amazing and make you feel really welcome (almost like you've known them your entire life)...Also I'm so happy with my hygienist Lisa... She is so awesome... I have been to numerous Dental providers over the years and have had some Bad hygienists and Dental visits in general. We love coming here, they know you by name and are so friendly! Even after moving this year we plan on making the long distance drive back to Omaha to see Dr. Smith!

Dr. Torosian and his staff are extremely friendly and nice. I went to see him earlier this year at…read morethe urging of my mom as the veneer on my front tooth had come off at least four times over the last couple years. First, he was able to temporarily put the veneer back on (in a way that was much straighter than was done previously) and then diagnosed that an infection had developed around that tooth due to a previous root canal. He referred me to an excellent Endodontic Surgeon for an Apicoectomy which solved the infection and then re-did the root canal and properly whitened the underlying tooth so that my front teeth match more properly. Super nice guy and highly recommend!

I am a former General Practice dentist and I selected Dr. Torosian to do some anterior cosmetic…read morework and to crown a molar that had fractured. He and his staff are excellent! Completely painless and it was an enjoyable experience for me to be on the other side... HIGHLY RECOMMEND!! I drive 240 miles for the excellence!

Just had my first appointment with Dr. Thomsen. Relocated here to Nebraska last year and I am so…read morehappy to find a dentist that is so amazing. He was some great, informative, understanding and his staff is excellent as well!

I have been going to this practice and seeing Brett Thomsen since 2007. Extremely friendly and…read moreunderstanding of your dental needs. When I have had scheduling conflicts with appointments they have been very accommodating. In addition, my car wouldn't start after my latest appointment and they jumped my car for me. I highly recommend him and his team.

Everyone I dealt with from walking in the door until I left was so kind. They take time to get to…read moreknow patients and provide great care! So glad they were recommended to me!

This office is conveniently located off Broadway in Council Bluffs. Plenty of outdoor parking and…read moreeasy access into the office. Always pleasantly greeted in appointments seem to stay right on target- No exceptionally long waits! The dental care here is outstanding. From tooth cleaning to more complicated issues they are always able help or get you to the right person who will. Dr. Jackson has been super and even took calls on the weekend when I had an issue to offer guidance on next steps. I also love the fact that there never seems to be any complicated insurance issues. The admin team here is on top of paperwork and there's no surprises. Highly recommend this office and practice for any dental care. They are currently taking on new clients.

Dr. Spanel is retiring and is AMAZING but unfortunately the individuals taking over are VERY money…read morefocused. I stood at the hallway door for 15 minutes as I was the first appointment and they didn't let me in until exactly at 7:00 am. My normal dentist (Dr. Spanel) wasn't there due to schedule changes and they never called to let me know, so he didn't do my exam. In addition they have made the following financial changes..... 1. Charging a credit card processing fee of 3% 2. Requiring you to pay upfront to even schedule the appointment for the work you haven't even gotten done instead of paying on the day you get work done. 3. Have you sign a contract to allowing them to Charge a fee if you don't cancel within a timeframe. ( I've not experienced this but would hope there is some leniency) Either way is very off-putting. 4. They actually have a virtual assistant that answers the phone?!?! Just confirms the lack of interest they have in actually being personable. It's transitional care for financial gain and not focused on the client anymore which is too bad because it was an amazing place.

After 20 years of being cared for at Regency Dental, I was told they wouldn't treat me unless/until…read moreI filled out their new mandatory MyChart app. Just Google "MyChart data breach" and you'll understand why I didn't want to make my medical and billing information public. I found out that Dr. Spanel has sold the practice to a private equity group and he's now working there as an independent contractor. The new owners told the office staff to turn away anybody who wouldn't immediately fill out the MyChart stuff. I was still standing at the front counter discussing the situation when everybody just walked away and left me standing there. I'm glad Dr. Spanel is lining up his retirement, he's a great dentist. The new owners can go pound sand with their demands. Creighton University fills Omaha with batches of new dentists every year, and I am currently shopping for a new dentist.