I purchased a computer from Best Buy Canada, fulfilled by PC Refresh. Unfortunately, the wrong…read morecomponent was shipped, making the system unusable and causing measurable business loss. I contacted customer support multiple times, engaged the executive resolution team, and even filed a BBB complaint, but I have not received a meaningful response. I hope this review encourages Best Buy Canada to respond constructively and resolve issues in a timely and fair manner.

If you're looking for NO customer service this is the place for you. BEST BUY and GEEK SQUAD,…read moreneither can be reached on the phone. Nobody will ever talk to you, only AI chat which understands nothing. What a waste of time, over an hour on stupid chat that cut me off. then start over. then still no help at all I will never buy from BEST BUY again. TERRIBLE customer service only by chat available. I would give zero stars if that was available

This business is a scam. The person came to my house. I asked for two hours of work. They sat at…read morethe computer for four hours. They claimed that the work they did would make the computer run faster. Nothing changed after they spent time in front of my computer. I have since taken my computer to Simply Computing. They solved the problem quickly by installing an SSD. I feel that this person took advantage of me not knowing much about computers. I was charged almost $500 and there was no change to how my computer functioned. He did nothing but move a few files and an application onto an external hard drive. This did not change how the computer functione. I was very disappointed. I would never hire this company again.

From the owner: Small Business IT Support. Computer Repair, Network Upgrade, Virus Removal, Data Recovery, Web…read moreDesign, Laptop Repair, Upgrade, Office Network Management, Server Setup, Email Setup, Microsoft Certified Professional in Burnaby and Greater Vancouver Area, Richmond, Surrey, Delta, Coquitlam since 2009.

Came in to pick up some phone accessories. One of many stores in this part of Crystal Mall…read more Parking is available in the circular lot below the mall. One thing to note is that the hours are shorter than the rest of the mall. Staff were friendly and helpful. Found what I needed and was out in minutes.

We got our 2 pads repaired and the guys did a professional job. They are very knowledgeable,…read more friendly and professional. I had my phone repaired by these guys a few years ago and they did a great job. I would highly recommend them!

This place is a total joke! I went here on March 3rd to fix Acer laptop and it's been outdated with…read moreWindows 7 with slow speed. I phoned prior to fix my laptop making sure I get Windows 10 and have the data saved onto CD. The husband fixes computers and laptops and the wife does all the talking probably. I even spoke to the wife beforehand and she quoted $40 for Windows 10 which is impossible. She even mentioned credit card is accepted as well. I wanted to fix my laptop ASAP and BOY, I was wrong! They both spoke terrible English and never understood or listened to what I wanted. NOBODY is using Windows 7 as it's been discontinued after January14th of this year. Any tech guys would be very knowledgable of what system to run and when to upgrade systems. I was hoping this store would offer a refund or maybe even deduct $40 off and then to upgrade to Windows 10. He said to bring back the laptop so he'll make extra money. This company doesn't know what they're doing. I've had issue with blue screen many times and really needed help running laptop smoothly. He deleted everything from the laptop and installed Windows 7 only. I've previously had lots of photos, Word (PowerPoint, Excel and etc) and other programs there. I really think this company is inexperienced and not professional keeping up with customer service. I ended up going to Aproman Computer on North Road to find out it costs around $100 to upgrade to Windows 10. The laptop is too slow and it was MUCH better buying a new or used laptop instead. **DO not bring your laptop here.** This place deserves 0 star if possible. Avoid this place!

Amazing service for mobile phone repairs. My iPhone's battery was replaced in less than 15 minutes…read moreand has been working like new for weeks now. They also put on a screen protector that feels like good quality and hasn't scratched. They also do iPad repairs and have accessories for all sorts of phones. Reasonable prices and definitely better value than the Apple Store. Would recommend. They're located just outside Computer Lane.

BAD BAD BAD these guys do shoddy work then say there is NO WARRANTY on workmanship, that it's not…read moretheir problem! I had my iPad glass replaced and that evening it cracked under my thumb from holding it like I have for almost 2 years. You can see where the glass is not tight against the frame underneath, it can move up and down in that one spot. It wasn't done when they promised as they were busy so I think he wasn't taking the care in his workmanship. They also wouldn't take my visa, yet this site says they do so I can't even reverse the charge. I guess that is why they don't take credit cards. I will never go or recommend this place to anyone! I WOULDN'T even give them 1 star but the site won't accept review unless you do.

A terrific source for very, very reasonably priced computer hardware components. For general things…read morelike power supplies and hard drives, they carry major brands at the lowest price I've seen in the lower mainland at a retail shop. If you need a new hard drive, definitely check Aproman first. You'll pay half of what you would at the big box stores.

I came by for purchasing a flash memory card and it was lucky I could found the last one piece from…read morethe flyer deal. It was locked by a magnetic key and three clerks who were just standing or chatting leaning on the counter didn't help at all. Not enthusiastic and not helpful. The guy helped me...tried to help me didn't know how to unlock either. Unbelievable.

I still think this place takes up way too much space for what it offers but it is the next best…read morething when you want an electronics store and you are in Metrotown. On any given time there is a ton of staff that work here and are willing to help. This store is big, and has a lot of foot traffic pass in front of it, most people are either taking the escalator to the parkade, or walking to Superstore. They have some computeres, notebooks, tablets, headphones, a minor selection of tv's, weird radio controlled toys, video games, batteries (from the Radio Shack days!), cell phones (and a cell rep that is waiting to sign you up), odd peripherals like usb keys, external hard drives, odd connector cables, and that's just naming a few things they have. The Source has never been my first stop, as I find their stuff more expensive than most places that have a wider selection, this store is really about convenience, it is located right in Metrotown afterall. The staff is pretty helpful, but a warning to those people who don't like to talk to anyone, this store is not for you, and someone will greet you once you walk through the entrance.

Went in with my hp model 21 colour and black and white cartridges. The proprietor Johnny did them…read morein only 15 minutes and gave me a deal. They also have other computer accessories too such as USB cables battery chargers second hand printers and so on. A lot better than going to Best Buy for this type of sundry accessories. There's tons of food places next door too it's amazing

I do my toner refill here. It's good sometimes if not busy it will take him 2 hours…read more I am a regular here so I usually leave the toner overnight and come back the following day. He would sometimes switch the one you provide him with one that he has already refilled if you are in a hurry. I recommend that you keep your own cartridge that you give him. I made the mistake of making a switch out and got someone else's bad toner. Just tell him to refill the ones you bring him.

One of several cell phone repair/accessory shops in Crystal Mall…read more Parking is available in the Crystal parkade underneath the building. The place is pretty full of clutter, other than the customer area. Looks like someone ransacked the place. The guy there was friendly. No complaints. Got my screen protector installed in minutes. This guy is good. It only took a couple of minutes, and the installation was pretty much perfect. Not a single bubble or dust speck, and nice and centred.

Good customer service, and fair. This will be my go-to place from now on for phone issuesread more