The good: I came on mother's day with a Costco gift card and…read morehad an amazing and relaxing time! I only had a 35 minute massage but it was so thorough I felt more relaxed than I have at other massages that were 60-90 minutes. It helped a lot to have had warm tea and gone in a warm jacuzzi before the massage because I felt extra loose/relaxed. I liked the giant "MOM" lettering they had in the waiting area with roses for mother's day and the bonus butterfly gummies they gave as a special treat (similar to Sugarfina's). When you enter the spa on the 2nd floor you feel transported to a totally different zen Southeast Asia boutique. They have fake orchids/bamboo and fans that give it a SE Asia feel. They had lemonade and lemongrass tea that was self-serve. The tea was delicious! The jacuzzi was nice and I had it to myself for half of the time. I didn't use the sauna or steam room but they weren't full either. The robes were heavy and big so it covered you up a lot which made it easier to change in and out of clothes. You can wear your swimwear into the jacuzzi unlike at some of the Korean day spas. You can come 1 hour before your massage or facial service to use the communal jacuzzi/sauna area. My massage therapist was professional, thoughtful, thorough, strong and gave a great hand massage! The bad: Someone's phone alarm was going off for a really long time in the women's locker room. The interesting: The upstairs is normally for men but on mother's day they turned it into the "zen" floor and allowed women (no men that day).

I am extremely disappointed with my experience…read more I scheduled and paid for a facial. I set aside over an hour of my day, arrived for my appointment, and trusted your staff to provide the service that was advertised and purchased. Instead, I spent over an hour having someone touch my face without actually receiving the facial service I paid for. I later learned that the employee either would not or could not perform the service being offered. That is completely unacceptable. While I appreciate the offer of a complimentary facial, that does not change the fact that my time was wasted. A free replacement only provides the service I should have received in the first place. It does not address the inconvenience, frustration, and loss of time caused by this experience. If your business offers a service, your employees should be properly trained, willing, and capable of performing it. Customers should not discover during their appointment that the advertised service is effectively unavailable. I would like a clear explanation of how this happened and what steps are being taken to ensure other customers do not experience the same issue. What occurred was not a minor inconvenience. It was a complete failure to deliver the service that was purchased. I expected far better. I want my facial, that I PAID for. I also want my time back that they wasted.

Everything was great, exceptional. Service for check in and check out was easy, seamless. My…read moremassage therapist was excellent, she was kind and her massage was great. It was a great experience.

On a 1 to 10 scale, you get am 11! It was outstanding on all levels - the service, the facility,…read morethe friendliness of the staff, etc.!!!

I went here for 2 different days as my places shower/bath couldn't be used due to plumbing. While I…read moream still arguing that my landlord owes me some compensation for 10days of not being able to use, I decided to come as my kids needed to bathe. Each evening started with shower to clean ourselves and get in the warm bath. Then go into the hot. Finally to get in the shock bath. Felt really good. Kids had a blast as it was very big and acted like a swimming pool. I even am considering the 10 day pack as even if my place has bath, its relaxing to be here. The people are nice and the free items to uses--razor, tooth brushes, etc. are great. The food I have tried before but we brought our own as we knew one day would be closed due to time and another because we didnt want to eat what was on the menu except for a mango milk shake, which we bought. We'll be back.

I usually go to Spa Palace in K. Town so I was super happy when my coworker told me about Riviera…read moreHealth Spa. It's a little closer drive from Long Beach and since gas it's crazy expensive, that's a win for me! The place was super clean, well organized, and labeled. I spent a few hours in the women's only area going back and forth between the hot tubs, cold plunge and wet and dry saunas. My muscles feel super happy! After I have myself a good scrub I got dressed and made my way down to the co-ed portion. There I found a good spot to plop my mat down and work on a paper since it is finals week for me. After that I made my way to the cafeteria for some Spicy Beef Noodle soup. I was surprised at the price tag--$20 for a bowl, but the portion and especially the taste justified it. Definitely ok for a once in a while treat! I ended my 6 hour spa day with sitting outside and working some more on homework before calling it quits. Overall, Riviera is such a gem. $30 for a spa pass to soak, sweat and eat your stress away, will always be worth it in my book. Can't wait to be back soon. :)

Great place to get a couples massage! Great service from the front desk to the masseuse (x2) easy…read moreplace to find and lots of parking! Thanks Yelp for the special coupon that we use for this establishment!

Ree is the best! I came in with neck, shoulder, calves, forearm, and upper trap pain. I left…read morefeeling great. She used hot towels and hot stone to melt my tension away. Her deep tissue is skills are amazing.

On June 13th I had my very first professional facial and what an incredible experience it was!…read moreSequita was the epitome of professionalism: attentive, accommodating, personable, and deeply respectful. From the moment I walked in, the ambiance was serene and inviting, with soft spa music and a calming blend of vanilla and lavender oils setting the perfect tone (I picked that combination). I chose the Tranquil Journey and enjoyed every moment of it so much that I immediately booked my next session - this is officially my new monthly self-care ritual! Sequita took the time to understand my skin's needs, recommending only the essential products to get me started on my skincare journey. I appreciated that there was no pressure to buy more than what was necessary - just a thoughtful, intentional start. To top it all off, she mailed me a personalized card with clear instructions for my daily routine. That level of care and detail left a lasting impression. I'm truly looking forward to my next visit!

This review is long overdue! For my 40th birthday, I wanted some ME time and I got just that and…read moremore! 1. It started with my email and phone correspondence with Dale --very hospitable and accommodating! They worked with my time and the services I wanted & more! 2. A friendly, warm, calm welcome from Sequita who offered me a glass of red wine while I filled out the paperwork. She and Denise sat with me individually to discuss my needs for the facial and massage. 3. The massage that included dry brush and scrub! I've been having this left shoulder pain/knot that I'd wake up with some tingling from time to time for a long time....that pain is GONE!! Denise communicated to make sure the pressure was to my liking and it was heavenly! Perfect pressure, super relaxing, and she paid attention to all the little tension spots I didn't even realize were tight. 4. The facial...it's probably been at least a year since I've had one and I felt like it showed! I needed this and Sequita was super knowledgeable and customized the facial to exactly what my skin needed--my face was literally glowing. Sequita and Denise were professional, kind, and made me feel totally comfortable. If you're looking to treat yourself or reset after a long week, this is the spot!! Not only that...they mailed me...MAILED, not e-mailed a birthday card, with tips to continue a regimen, & a gift certificate! Highly recommend!

The gym is very clean and everyone here is pleasant and hospitable. I enjoy the Fit for Life…read moreclasses by Hiroe. I'm in a much better shape than when I came a year ago

The concerning part is not just the complaints themselves, but the pattern. Different reviewers…read morecontinue describing the exact same issues: poor management responsiveness, lack of accountability, declining class quality and availability, instructor turnover, cancellations with poor communication, clique-like behavior in certain classes, and an overall dismissive customer service culture. When the same concerns appear repeatedly over a long period of time without meaningful improvement, it reflects a leadership problem. For a premium-priced membership, members should not have to deal with frequent class cancellations, instructors abruptly quitting, or reduced schedules. Multiple instructors leaving is also a significant indicator of internal dissatisfaction. High turnover rarely happens in healthy, well-supported environments. Members are paying not only for equipment access, but for consistency, professionalism, and reliable programming. Another major concern repeatedly mentioned is the atmosphere surrounding the Zumba classes. A public gym should never feel socially exclusive or intimidating. Reviews consistently describe clique behavior, territorial attitudes over spots, rude conduct, excessive noise, and instructors allegedly siding with regular groups instead of maintaining professionalism and inclusivity. That is not the type of culture a fitness business should normalize. Operationally, there also appears to be a lack of attention to member experience: canceled classes communicated only through website updates instead of direct notifications, unresolved concerns despite suggestion boxes and reviews, overcrowding issues, members occupying equipment while on phones, and complaints about cleanliness and room conditions between classes. The most disappointing aspect is that these do not appear to be new concerns. They have allegedly been ongoing for months, yet review after review suggests management remains defensive or disengaged rather than solution-oriented. Long-term customer retention cannot thrive under those conditions. People may initially join because the concept of a women's gym is appealing, but retention depends on members feeling respected, heard, welcomed, and valued consistently. Until ownership demonstrates a genuine willingness to address these recurring concerns in a meaningful and proactive way, I cannot support this business and would advise potential members to thoroughly research current experiences before committing financially.

I have FINALLY found my facial spot! After years of trying different facial spots from driving 30+…read moremins to OC, 20mins to LB. I have finally found my facial spot. I went for my first appointment last month. I felt like I deserved a "me day" and I have on a search to find a place that offers lymphatic drainage facial at a reasonable price. I came across this page on Yelp. I set my appt up. They are very much on time when starting your appt. I had Chioko (I may have spelled her name wrong) as the one to do my lymphatic drainage massage. And she was AMAZING! From the minute I walked in she was extremely nice, helpful, and very informing. Throughout my facial she always made sure I was okay and comfortable. She also would inform me before putting any products on my face. It was a 55min lymphatic drainage massage and it was AMAZING! My face and chin felt so snatched afterwards, my face looked clearer and felt softer! I will be coming back this month to try one of their facials along side the lymphatic drainage! I'm so happy I finally found my monthly facial spot. Check them out, won't disappoint!

I love this woman owned spa in Torrance! I often get a facial with the owner Shoko, and recently…read morestarted adding the Japanese scalp massage with Chihiro which is very relaxing! It isn't only spa I will now go to for facials and massages!

I just clicked on Yelp. I have to be fair to Relax Day Spa. Sophie dose massage are very good and…read moreshe never asks me for a tip in advance. She is a very serious and kind little girl. It is worth mentioning that she will wipe the massage oil very clean! I have been here for four years. The previous masseurs were really strong. Sophie and another masseuse are skinny both,and it is already really good to be able to do mid. I go almost once a week. I love the people and the decoration and the music there. It made me feel so relieved! This is a welcoming place! Furthermore, I have to tell you that if you don't like this place you can never come here, please don't write reviews here to slander them! Remember it's not easy for everyone!

The overall Massage was not good. The phone rang multiple times. She talked on phone twice which…read moretotally interrupted the massage mood. At one point she was half massaging me with one hand and holding and talking on phone. Massage over she flipped on light. Then I asked for receipt. Never got it cause she said they don't do receipts. Then she charges more cause I used credit card. After massage was over she asks how much are you tipping me. When I gave her amount she wasn't happy nor was I happy with her. I gave her card and she was going to charge a fee for my card and tried to hide the amount she was going to put on my card. So she got no tip. Won't ever go here again!!!

Best local massage for me I arrived tired and weary…read moreLeft feeling refreshed & rejuvenated

i'll start with the positives: easy parking, clean facility, and friendly staff…read more unfortunately, my experience overall was very disappointing. during the massage, the therapist left the room twice, and at one point a man knocked on the door, both of which made me feel extremely uncomfortable. more importantly, the massage itself was not what I requested. I booked a deep tissue massage, but the session consisted mostly of stretching and pressing rather than actual deep tissue work. I left feeling unsatisfied and confused, especially given the high rating of this place. I'm not sure if I just had an off experience, but based on this visit, I wouldn't return.

This is the best spa in the Torrance area ! Spa Relaken is very clean the staff here treat you…read morekind, very serene atmosphere . They offer a nice selection of hot teas after your service as well as small snacks. My massage was done by Yasu and she was absolutely amazing, I definitely recommend Spa Relaken .

I arrived 15 minutes early for my scheduled 80-minute massage, only to be told it would be cut…read moreshort or I should book a 50 min appt iareas because the client before me had shown up late. Instead of honoring the time I had reserved, the staff suggested I should book a shorter session next time if I need to leave on time. Why should I be penalized for another client's tardiness? No effort was made to accommodate me or offer any kind of solution. Really disappointing customer service. I will not be coming back ever again.