My rating is based on the services of Jackie Edwards, a personal Banker at the West Linn branch My…read moreWells Fargo accounts were hacked, had to be closed and new ones opened - I also lost my ability to log in to Wells Fargo on line. Jackie spent hours with me ( a computer ignoramus) getting everything I needed done. She was patient, very friendly and extremely capable.

I am updating my review from 1 star to 5 stars as the issue I had with not being able to open a…read morecredit card has since been resolved satisfactorily so I Thank you for that.

I have used this branch for years. We have since moved out of Oregon and Gavin Weaver was very…read morehelpful at arranging a wire transfer from this branch to my mortgage company, Regions Bank, and Gavin was very helpful at completing this more complicated than I expected transaction. Appreciate their excellent work.

I needed to open a new account recently for a business venture I was starting. The team at US Bank…read morein Ashland was so helpful and made the experience one of the most pleasant and easy process. I'm so excited to have this team to help me and my business grow.

Feeling a stroke family that you are ignoring a court order and on top of that freezing all…read moreaccounts so they can't pay for bills during an already stressful time is criminal and someone should be losing their job on top of compensation for the emotional damage and stress you are causing this family. I will never do business with your corporation again and encourage anyone to find a bank that actually will care for them and not do what BoA has done to this family. https://chng.it/v4G2PSmCGX

Waiting 15 minutes so far for the one teller. Not wild about the Bank of America customer service,…read moreat least at this branch.

I love the staff at the West Linn Chase Bank. They always acknowledge me when I come in and if…read morethey can't help me right away [which is very rare], they always let me know how long they think it will be or call someone else over if it will be a while. I found it very easy to open a new account and was quite pleased with the process. The staff are very helpful and engaging. I also buy $2.00 bills in semi-large quantities and even though they have to go to the vault to get them, they are always very pleasant. I highly recommend this bank.

Deposited a large sum of money... all cash in to their local ATM... It took the cash, then spit out…read morea receipt with an 800 number to call. We've now spent the last week chasing close to $3000 and Chase is now saying that they're not going to actually refund it. WTF is going on?!!!!

I recommend Embold, formerly Clackamas Federal Credit Union, for their knowledgeable, friendly, and…read morerespectful staff. I have a whole list of financial goals to complete in my future, and based on my experience as well as their current and past promos, I plan to always look to Embold while shopping for the best rates and products to fit my needs.

Embold was absolutely amazing to work with. From the mobile outreach branch at the farmer's market…read moreto the on site staff and the underwriters, they were friendly, informative, empathetic and professional. What a wonderful resource for the communities they serve.

West Linn Branch--…read more Ambivalent and unconcerned about finding remedy to their equipment failure (ATM). Ignored by branch manager. Run-around that this is obviously my problem and not theirs. This credit union (which recently absorbed Advantis CU) has continued the slide to disregard of customer service.

I was the first new account opened at the West Linn branch of Advantis Credit Union. I was very…read morepleased with the service provided by Advantis over the years...until the merger with Rivermark. I'm still extremely happy with the staff at the West Linn branch, but the Rivermark system transition wasn't seamless. I can understand the challenges of merging systems, and I'm pleased that the decision to keep the Advantis online portal, but I just don't understand why Rivermark still can't produce account statements timely. It's now the 7th of October, and I'm still waiting for statements to be published. I have banking relationships with several other banks, and Rivermark is consistently last by four or more days. It shouldn't take a week to generate a bank statement. This is an annoyance I'm forced to endure every month. Perhaps other customers don't care, but I'm a retired finance and accounting professional and completing bank reconciliations is something I do religiously every month.

This bank doesn't know how to order you a new card with new numbers, from the bank only how to…read moreorder you the same exact card with the same numbers !!! That's crazy. key banks a pretty useless bank as this easily could be changed, because the people inputing the problem, understand the problem, like normal customers!! if they were an executive could just solve it, it's kinda corporate key banks fault, but bottom of the line if I can't go in ask for a new card, and get one in that same week it's 1980 bank at best and even when I got my card with the same numbers on it they couldn't figure out how to get me a new card with new numbers!! So apparently it's always been a problem and if you call key bank to dispute a transaction they shut your card down, not a bank that uses AI or intelligence know to humans across platforms, also every person that you call into that shuts your card down is Indian which isn't fun, then they act like they are not as smart as someone that could just solve the single transaction dispute, Won't work with key bank you lost a customer that easily could've solved every problem key bank has but no one at key bank is even allowed to solve it either, I even asked if you could make me an account with 2,000 and order a card to that but they didn't know how to do that either, then I would just close the account then move the money, these people are slow at progression holding normal consumers bank

This has been our "hometown bank" for 25 years and I can honestly say that they have been great to…read morework with, even through several different incarnations of staff. When there has been a problem, they've fixed it, with a flexibility you might not expect from a national bank, and a readiness to help find solutions that are in the best interests of the customer.

Every single time we come to the drive up teller just to deposit money the wait is horrendous!…read moreToday was no exception! Waited over 10 minutes to make a small deposit. Teller comes back and says computers are down and they are rebooting and should just be a few more minutes. Waited another 10 minutes so we hit the call button and asked for our money and ID back! We have given this bank more than a dozen chances ! They are never busy, and inside through the windows there wasn't a person in there. Now I know why the previous 1 star ratings. Will never come back here again.

So many issues....tried to deposit CASH to my son's account as he is out of town and needs money…read more They KNOW who I am and who my son is, yet they won't let me deposit cash. Money Laundering they say....unbelievable. My bank, Banner, WOULD let me do this. There have been MANY other ridiculous problems over the years. My son WILL be switching to Banner.

OnPoint Rewards are horrible. I used points on 2/10 between a hotel and Red Lobster gift cards…read morethat I haven't received. Got an email on 2/15 stating "We tried to reach you today, but you were unavailable. Our team received a message stating that you needed assistance with (Membership and points). If you still require assistance, please don't hesitate to give us a call back on 4806663724. Have a great day! Sejal K. CURewards Reservations" Called the number listed and spoke with Carlos who was not only condesending but unknowlegdable. Says I have to call other places to get information. I asked him what was the email refering to since I wasn't even home on 2/15 and my redeemtion was done on 2/10. He just kept repeating himself 10 times saying all they do is refer you to multiple other phone numbers for questions. He couldn't tell what the email referred to. Complete idiot

I have been a member of OnPoint from when they were known as Teachers. Over thirty years. The Oak…read moreGrove branch has treated my elderly mom with kindness. She goes there to get a little cash and talk with the ladies. It's a great community credit union.

Richard was amazing! I truly appreciated his help and assistance today. I look forward to future…read moreservice.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.