Having never brought scrap metal in before, Í didn't know what to expect and I'm sure it was clear…read moreÍ didn't know what I was doing. I found their directions clear and overall every employee was friendly and patient with me. I had a large warehouse to clean out due to a death in my family and my first visit was so quick, easy, and welcoming, I decided to ask for guidance on how to start such a large project. was provided no pressure options and ended up having a roll off dumpster brought to the site. this was after one of their employees actually came out and looked at the site personally to provide better recommendations. brought copper and brass scrap in about half a dozen times plus filled a dumpster with steel. overall they were fantastic and made the project manageable and profitable

Unacceptably poor customer service. Website says business is open till 5. I arrived at 4:20. A sign…read moresays to stop at the office before weighing in. Another sign, on the office door, says it's open till 4:30, but the door is locked and nobody is around. I turn around in the parking lot to leave and see another sign that says they stop taking metal scrap at 4:15. I come back the next day before 4:15. I'd been stuck behind a train crossing just before Franklin's building, but I was still there, in their office, before 4:15, according to their office clock and my iPhone. A woman sends me outside the building and around to the back, where a guy comes out. I open my trunk to show what I have. He says, "We stop taking metal scrap at 4:15." I say, "It's not 4:15 yet." He argues with me, obviously trying to get me to leave. He turns his back to me and starts walking away, so I start telling him about yesterday's experience, "Your website says you're open until 5." He denies that fact several times, then finally yells, "The website is wrong!" He was not only wrong, he was rude and loud. He refused to take my scrap, despite the fact that I was following what company signs said. He apparently wanted to go home early, and no amount of my pointing to the fact that I was following the company's signs was going to get him to do his job. I had gone through a lot of trouble to collect this scrap for more than 2 years, save it from the landfill, and try to do the right thing by recycling the Earth's resources. This hassle cost me way more time than it's worth. An employee bullied a middle-aged woman so he could go home early. Don't even try to do business with Franklin. They will argue with you until past whatever time they decide to say is closing time so they don't have to lift a finger for recycling. Don't even try to reason with Franklin's staff because they'll just shout at you and bully you until you leave. It was a horrible experience and tremendous waste of time.