Randy's Do It Best Hardware store is why we still need small town/locally owned hardware stores!…read more At the time of this review I've had keys made, bought screws two different times and bought a pressure relief valve for my water heater. I've also inquired on things. There's always someone available to assist you and they're always friendly especially Randy! Nothing against Lowe's but service is way better here. I can't speak on how prices compare to somewhere like Lowe's or Home Depot but if I need a hardware type item and I'm home this is my go-to' place since they are only 5 minutes away. When I went to buy screws I showed an associate what I needed and they bagged them up for me. Also, I feel like the associates here are better trained than Lowe's or Home Depot. The store is clean, associates are friendly and you don't have to walk all over creation to find what you need!

We've always gotten great service at Randy's but I had an exception experience recently. I've had a…read moreBenchmade knife for several years, but I broke the tip off the blade quite some time ago. In seeing the "knife of the week" videos that Christian shares on social media, I learned that Randy's was a Benchmade dealer so I took the knife into the Timberville store to get feedback on what could be done. To my surprise, Christian took care of sending the knife back to the company for repair. Although I also receiving shipping notifications from the carrier, Christian also contacted me directly to let me know when it was back. The knife is as good as new! Thanks so much for being a great locally owned retailer that focuses on providing outstanding customer service!

I had a project I was working on one Saturday and needed a tool. I called Zerkel's Hardware but…read morethey were closing in 5 minutes. Jeremy was kind enough to stay several minutes after they closed to assist me. You don't find service like this anymore! Thanks Jeremy and thanks Zerkel's!

From the owner: We are a full-service, hometown hardware store. We specialize in plumbing, paint, Milwaukee tools,…read moreBig Green Egg and other grilling needs, and lots of other hard to find, but necessary items! We also offer sharpening, window and screen repair, key cutting, pipe thread cutting, and many other services.

Very helpful staff and seem to always have what I need. Will return again next time I need…read morehardware.

I Needed to buy a few tools for a project and did a search for local hardware stores. I generally…read moreprefer small independents to the big box retailers. This store is the reason I do- upon walking in I was offered assistance and immediately found what I needed. At the register I made an impulse buy ( a pocket knife ) and found something perfect with help. The people running this store know what they are doing, are friendly and helpful.

This historic hardware store, founded in the 1800s, is a true small-town gem. The staff is friendly…read moreand knowledgeable, always ready to help. They have a great selection of hardware, tools, and supplies.

Fantastic selection and outstanding service. There isn't a question or problem that their…read moreknowledgeable sales associates can't help with, including working with customers 1-on-1 to find the exact item for your needs. Skip the big box stores and go directly to Martin!

Great customer service!!…read more Thank you for not participating with the mask nazi's. Unlike a bunch of negative posts, I appreciate that they still acknowledge my freedom and right not to wear a mask and won't turn away my business

I asked for eggshell color paint and spoke to a rep who was working in the paint dept kept asking…read moreme what color as if there was millions of different colors of eggshell & I said white and he continued to act as if he still didn't know what I was talking about as if I am the paint expert ,than one of coworker said satin eggshell and he continue to give me a hard time as if he was purposely doing this without any cause. They end up selling me white paint without the eggshell color for $24.99. (SALE# 551) I am going to report Millers for discrimination; I have this harassment all recorded on my cell phone & a copy of the receipt. I think they ONLY do this to non-white people bc I have been in there store several times in the last month & I notice they ask me for help, to control the situation but then they never help me

Groves is my go to hardware store…read more Are they more expensive? No, they save me time and money from having to go to a chain location 20 mins from me. Plus they're not condescending. Also, the products are good quality.

The folks at Groves are super courteous and helpful in every way…read more Each time I have contacted them they have given me their full attention and gone the extra mile in helping to resolve my issues. Thanks for great service! Sonny

Randy's hardware is hands-down the best. Old-school feel. super well organized and excellent staff…read more Every time I go in they are incredibly helpful and have a better selection than anywhere around. If you're looking for that special part or just regular nuts and bolts they have it all!

It's great having a locally owned hardware store that is convenient to my house. While we have the…read moreBig Blue box, sometimes you want a more hometown feel. I had a simple issue in which I needed a few white head screws for our garage door. I called just to make sure they were open and had them on hand. Yes to both... Ran over to pick them up. Service was friendly and efficient. Love the marked parking just for the store. I'll be back soon.

Just browsing through a hardware store straight from the 1960's can be entertaining. You can find…read moresome items you might otherwise never see. I needed some heavy plastic for two temporary windows. Unable to find anything which came close at Big Orange or Big Blue, nor on-line. But there it was! Guys, while your wife browses through the boutique shoppes of Culpeper, you can can easily kill an hour at Clarke Hardware!

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.