The doctor is too busy to take care of you. I asked a simple question that's good for the night, but I usually take meds during the day. No response. Except I want to wean you off those meds. I have been taking them for 30 years. Find out he prescribed them to me, and I didn't pick them up because I wasn't expecting them, and the pharmacy didn't tell me they were part of it--weeks of hell. I WOULD NEVER RECOMMEND THIS PLACE. read more

For the past decade I have gone to PEMCO to treat my chronic back pain. We tried PT, back braces, CBT, nerve blocks, RFAs, meds (Norco), and many more remedies. After three years, PEMCO orchestrated a surgically implanted pain pump. While other doctors treat you like you are trying to scam them for pain meds (and are afraid to be thought of as a 'pill mill' by feds) Dr Pauley was compassionate enough to understand my pain and adjust the pump's dispersion rate/concentration to finally counter the pain and allow me to be human again! She is PEMCO's 5-star player. Unlike the others, she Truly cares about people and helping them live without chronic pain - a lifesaver indeed. read more

The office staff has been nothing but kind and the CNP Derek that I saw was amazing but Dr. Pauley was beyond unprofessional. Treated me like I was nothing and undeserving of help. read more

From unfriendly staff to being treated like a junkie the billing blows my mind! Paid my co-pays just for a quick 5-10 min. visit for Rx refill I'd then get small bills for $10-$20. read more

Communication with patients would be a huge plus, weather it be to return phone calls, emails just anything. Don't just cut patients off meds they have been on for years with no explanation at all. Oh and this is a big one BE PROFESSIONAL!! read more

My experience with PEMCO was one of the worst experiences I've ever had with a doctor or facility. It always started upon arrival. The front office staff were sorely lacking on the politeness factor every time I was there. I always ended up waiting for excessive amounts of time in the waiting room; I'm talking about usually a minimum of 45 minutes, and often stretching over an hour or more. The doctor who did my first assessment was impersonal, and I noticed later when reading his charting that he had just cookie-cutter filled in the blanks, because his report was quite erroneous. The physician staff was not aggressive in taking steps to manage my pain, despite a terminal diagnosis. They also seemed to profile most people as drug seekers. Even though I insisted that my intrathecal pump needed to just be for spasticity control, they forced me to use it for my opioid medication in a way that implied they were taking control of my narcotics instead of trusting me to take them as prescribed. This ultimately led to pump failure, and required several surgeries to correct. Every time I was there I ended up leaving in tears, or being made to feel like a terrible person who was a drug seeker just because I was desperate for relief from the pain that ravages my body. The entire time I attended this office I felt undervalued, unheard, and dismissed. I would not recommend this office to anyone I cared about. read more

They have helped me so much. The doctor found a medication that actually works for me. The physical therapy department is amazing. I would highly recommend. read more

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This place is a joke I've been going there for years and now all of a sudden they said that I had a bad drug test so they sent me to counseling and stopped prescribing my medication and I had to pay $150 for counseling. I would not recommend this place to anyone read more

These are just a few of my concerns...I have an autoimmune disease and subject to infection. This office was not following the complex covid 19 protocols. Not all staff was wearing masks. I had to ask for them to take my temperature. Patients were not asked to wear masks. The office was filthy...no soap in restrooms. The smell of cigarette smoke was terrible. I had to wash my clothes when returning home. The Physician (Dr. Pauly) had not completed her due diligence on my case. She touched my back without gloves and pulled my nephers tube like she didn't know it was there. Please report this facility if you are concerned about your health. read more