The team here provides excellent care. My family member has been here three times and each time…read morewas treated with respect and kindness.

The caregivers have been so kind to my Mom and our whole family while she's been there. They have…read moretaken great care of her and I am so grateful to them for it!

Amazing place the people there are nice and caring the workers really put in the work taking care…read moreof the people their

I spent 3 weeks at Avamere and was shocked at the overall condition of the building. The building…read moresmells moldy & musty, and sure could use a lot of remodeling. There are some very nice caregivers that work there, but having to deal with personnel shortages, and all the other issues, it often wears them down by the end of their shifts. The physical therapy staff is great, and the event planners do a decent job, but the atmosphere has just enough tension to keep the patients restless. The food was the worst thing about being there - truly awful and not that plentiful on some days - heck, I lost weight due to constraint (the one good thing). Even though my room had two patients, the room next door also shared the bathroom. Four older ladies with wheelchairs/walkers to navigate an old narrow bathroom door was miserable. I was given a list of rehab care facility ratings (while in Hospital) and Avamere Sunnyside was at the bottom - yet other Avamere care facilities were quite highly rated...go figure!

"Hotel California" in Salem, OR. My mom is a patient there, and the doc ordered blood & urine…read moresample. No one came to do either of those, so after two days, Mom asked "What happened?" Nurse said, "OH, we forgot." They did the blood draw and collected urine sample. Then she heard nothing after several days, so she asked about the results. Nurse checked, and said, "the blood & urine samples expired because the lab didn't pick them up." Evidently, NO ONE CALLED the lab. So they had to redo the blood draw and collect another urine sample. Make sure this is the type of care that you want for your loved one BEFORE checking in.

Recently brought a gentleman to this facility And was very surprised by the lack of professionalism…read moredemonstrated by one of their employees. The lady forced herself between me and the patient and proceeded to abscond with him. I informed her that it was my wheelchair that the patient was in and I would like to operate my own wheelchair to which she abruptly said "no" and proceeded to tell me that she needed to do some of her own duties before I could take my chair with me. I informed her that I was merely transport and I was short on time and did not have time to run around the facility with her to, she attempted to proceed anyway. There are further considerations to mention regarding liability in the event of incident. The longer the patient is in my equipment likelihood I could be held liable for any incident. As a courtesy, I try and accommodate them as much as I can, but if I am short on time, they need to stop trying to intimidate me into accommodating their schedule. It would be different if they had requested my services and were paying for them, but they are not my customer.

A family member has been this facility for 6 weeks. We all agree that the staff is wonderful,…read moreattentive, professional, and kind. However, the food is terrible, and there seems to be zero hope for change. Kindergarten kids could do a better job. But, more importantly, there are no accommodations for special diet needs. None. Don't ask. Don't complain. Ridiculous and a potential risk to health issues/concerns.

Better Services Rehab Program changed my life. They helped me get my two kids back, talked to my…read morecase worker about my efforts in recovery, and helped me land a job. Dude, 10 months and happy with my two kids. House managers Laura and Jamie, thank you for being a shoulder to cry on and Better Services Rehab Program thank you for giving me my life back.

From the owner: If you are looking for an efficient rehabilitation center for yourself or someone you love, Better…read moreServices Rehab Program is the answer. We specializes in exclusive programs that can help every individual in obtaining holistic recovery. Our alcohol and drug treatment facilities can assist every patient get clean and sober regardless of the extent of their addiction. We offer detoxification for various kinds of illicit drugs such as heroin, cocaine, opium, marijuana, etc. We have ever-growing facilities and equipment that can provide patients the most effective treatment needs.

If you are referred to this facility I highly recommend you ask the referral doctor to pick another…read morelocation or facility. A family member went there and the Dr was not professional, did not explain things, did not listen to their concerns, ignored their disabilities, and they still have bruises from the testing days later. We went thinking that they would be a good location as all the other specialists we have been referred to are very professional and listen and answer questions, this was the complete opposite. I guess that explains the empty parking lot when we drive past when in the area.

Do not waste your time here Heidi is the worst receptionist can't even give me a reference to…read moreanyone that can help me. After Dr. Throng couldn't call the salem hospital to re- approve my mri. Because at the time of my mri appointment the mri machine was down. The one time I needed a doctors voice he could not help! Just to push some buttons on a phone. They get paid alot of money to do these things and won't it's sad. So I did my nerve test and my xrays and now can't get my results because a doctor i was depending on for work and living day to day is not willing to help.

Warning to Women: If you are being seen by Chris Woods,…read more make sure you are on guard at all times. Or have someone you trust with you. He was inappropriate with me. While working on my shoulder in 2019 (I was laying on my back on the table and he was sitting on a stool on my right)while working on it my hand was in the air between us and my eyes were closed. I felt fabric under my hand suddenly. He had layed the back of my hand on his crotch. I was in shock and I froze. I wish I had the nerve to say something right then but I have extreme anxiety. I tried to yank my hand back but he kept holding on to it like nothing happened. He would also bring up random questions like "What would your stripper name be?" Or say other inappropriate things. I went to the police and filed a report but the police said "we believe he is socially awkward so we won't press charges." You can not be socially awkward like that with clients. It is not okay. I have been too afraid to post my review but this is still tormenting me 2 years later and I don't want it to happen to anyone else.

Two stars because Chris W is one of the best physical therapists I have ever had and I would…read morerecommend him to anyone recovering from major orthopedic surgery. Chris would get six stars if I could give them. That said, the new "intake team" is grotesquely incompetent, loses paperwork, can't identify ICD-10 codes, blames coworkers when simple tasks aren't done, and lies for days about when work that used to take NWRA desk staff five minutes is going to be completed. After giving them my business for years I gave up and am looking to go somewhere else for PT because the clerical staff's incompetence is standing in the way of me getting the therapy my surgeon prescribed. It's a shame the low-level workers are so awful because they have some of the best physical therapists in Salem. Too bad their data entry flunkies do everything in their power to prevent you from getting to work with them.

Staff very helpful in figuring out insurance coverage and how to schedule appointments around my…read morebusy work time. Very helpful in getting me back moving again.

This is a truly incredible group that prioritizes their patients and takes great care of them. Our…read moreentire family (4 adult and a couple of teenagers) drive from the coast every few weeks for adjustments and massages. The office staff is welcoming and kind, and they always have delicious Hersheys Nuggets waiting as a special treat when you arrive. We will continue to refer friends and family here as we continue our own care for hopefully years to come.