Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

Title: Unresolved leak, unauthorized parts, and hidden fees…read more I am highly disappointed with the service provided by Spa Fixers on August 17, 2026. I called them out specifically to fix a hot tub leak that occurs only when attempting to fill the tub.The technician, John, failed to diagnose the issue properly. He did not fill the tub to locate the source of the leak, and he removed the front and rear panels while completely ignoring the panel on the side where the leak actually occurs. Furthermore, he replaced a valve and O-rings for $18.99 without explaining the repair or seeking my approval first. He then reassembled everything and left without testing if the issue was resolved.To make matters worse, my total bill was $269.37, which included a $149 trip fee that was never disclosed to me upfront before the appointment. After he left, I attempted to fill the hot tub, and it is still leaking in the exact same manner. I paid a premium price for a random, unauthorized repair that did not fix my actual problem. I cannot recommend this company.

Competitive pricing. Friendly service. Workers help you load. Great experience all the way around!read more

I can't in all good conscience recommend this store to anyone. They've now had my one-year-old,…read more$1,600 Polaris pool cleaning robot for two months that I brought in for warranty repair and was told it would take a maximum of two weeks. Every time I call in or stop by they seem confused as to why the warranty paperwork hasn't been submitted to the manufacturer for approval. They are WOEFULLY understaffed which I think leads to the majority of the problems, but there are also knowledge and technical gaps to deal with. I took a water sample in earlier this year and was told that my copper levels were dangerously high and that the pool would need to be completely emptied to resolve the issue. Two weeks later I took another sample in and same result. Thank GOD I didn't follow that advice. I ordered my own copper test kit and did it myself and it came out at 0 ppm. I took another sample to them after my own test and THEN theirs came back at almost 0 ppm. So long story short, you cannot rely on this store to give you accurate water test info. Something's wrong with their fancy automated system. Nor can you rely on them to get back to you on a timely basis for equipment repair. I would recommend to anyone that they avoid this store at all costs and instead drive down the road to All Seasons Pool for equipment, water tests, and services.

Run from this company. This company is full of liars who make promises that they do not keep and…read morelive up to. Very poor quality. They even knowingly left a hole in our pool!!! We had a continuous swim current placed along with our pool from Sierra Fiberglass Pools. The 'current' only lasts for at most 1 minute and 20 seconds - Not continuous as it is supposed to be. This started immediately at install. Matt is and has been completely aware. Yet, we were made to pay in full for this system and installation prior to it even being ordered. That actually is not legal. Then, Matt tried to put it off as a "warranty" issue. It has never worked properly. The buttons controlling it have also never worked. Matt tried to claim they worked, but I got in with a wetsuit to show that the buttons nor the current work. Matt has the buttons,yet, that won't fix the problem with the current. In addition, water is leaking from around the current and it was disclosed to us that there is a hole in our pool. Matt knew about all of these issues and chose to complete our pool instead of fixing it. When I wanted it completed, he threatened that, "I would not have a pool all summer long," if I wanted it fixed. When I asked Matt how he got our pool to pass inspection with the issues, Matt stated, "The inspectors don't have to know about that." Lateer, Matt claimed that, "some water can be around the pool and it will still get approved." Matt also left the swim system full of trash which is under water and completely exposes swimmers to whatever that trash is. I also had to continuously pick up garbage and hazardous stuff as we have a small child. While doing that, I found supports that were sealed in a package that said, "Warranty void if not used." - Nope, they were not used. This was after they put off our pool for months while they installed other pools. In addition, We had to fight with Matt, Jon, and Diane to have our concrete finished as agreed upon. They did not put it in our contract. I sent an email prior to signing the contract to be sure that the concrete would be completed. They agreed, yet, later when we asked when that was going to be completed, they stated that they did not agree to do the concrete as we spoke about and agreed to. The quality of the pool on top off all of the other issues is very poor. There is a plastic piece under the conrete that sticks out and has cut our guests. All of the caps around the lights in our pool have fallen off and cut our guests and children. The 'free' gate reversal failed. Our gate no longer works. In the end they took us to court as we withheld money because of the problems. They won as we paid up front for the swim current and withheld from a different "line item" on the contract. The other issues weren't even considered. Now, we are going to be taking other action. I like most people don't agree with paying contractors before they complete work. I hope this review loses you more money than the money you basically feel you can take from us without completing the work...or fixing the hole. Like I said - Run from this company. Unfortunately, Jan or Jon/Diane/Matt (there is no Jan at their company) your response sound as unprofessional and deceptive as you have been the whole time. It's Like all of the rambling emails yelling at us when we brought up issues escpecially agreed upon issues that you did not want to complete. I'll be happy to also post the court documents showing that you guys left a hole in our pool (yes, in our pool), etc. We are going through the Contractors Licensing Board, which is how we found out a lot of our information. We will be taking action. I hope you guys start to realize you actually have to follow the law, cannot do shoddy work, and cannot leave holes in pools. I was threatened that I would not have a pool all summer if Matt had to put the Badujet in and actually make it work. Also, he refused to fix the hole in the pool until after summer as well. The work on the pool started in August, yet, again, Sierra Fiberglass Pools went and did other pools instead of completing ours. The Badujet was here, I believe in October. Why wasn't our pool completed by June? 9 Months and you couldn't complete it? Again, the Badujet has never worked and you asked for payment illegally prior to ordering and installing. Therefore, we could not withhold money from that line item because it was paid in full. Yes, $14,000 paid upfront ahead of time. The remainder withheld was aroud $5,000 after finding out about the hole in our pool and Matt refusing to make the Badujet work properly. It's funny how Sierra Fiberglass Pools loves to lie their way through things. I am also uploading documents stating that they left a hole in the pool. Also, there is no defimation. You collected money upfront for installation of a working system that you put a hole in the pool for and "completed" the pool with the hole still there. Also, the talk of the 'landscapers' is funny. We

We had our pool installed, with solar panels an the salt water package as well as water jets. From…read morebeginning to end the staff was informative and professional. I even call Matt on the weekends a few times an he picked up right away . Our pool is everything as advertised. We are looking forward to using Sierra fiberglass pools for our next house. Amazing service

These guys are my go to pool service company. Extremely knowledgeable, professional and very…read morethorough with their service. They closely monitor the pool chemistry to ensure the pool stays looking great. Highly recommend

Unprofessional, overpriced, and dishonest…read more This company has been a complete disappointment. I was charged $102 for a phosphate treatment clearly listed in the contract at $43. I was also billed for a filter cleaning--despite the tech claiming there was no water supply. How exactly was the filter cleaned with no water? It doesn't add up. When they asked me to add water to the pool, I did. Yet they still blamed poor service on "low water levels" and "major leaks," instead of taking responsibility or clearly communicating any real limitations. The lack of transparency and professionalism is unacceptable. I'm not asking for a refund--I just want other potential customers to know what they're walking into. Check your invoices. Question everything. I'll never use this company again.

The following is my experience and opinion: Had my pool…read morebuilt in 2021. I had higher expectations than what I got for 93k. The measurements were off and I was actually refunded money because of it but now I'm stuck with a pool that is smaller in size and there's nothing I can do about it, and my backyard is huge and can accommodate a larger pool.. The waterfall has a leak, I contacted the company and can't get a return call, I believe it was still under warranty when I called. I feel the deep end is a joke. A freeform pool that was supposed to be 16x38- it's only 16ft at the entrance , and there's not enough room to dive in and barely enough room to jump in because it's so narrow. I wish I had stuck to a rectangle shape, that way these contractors cant cheat people by cutting corners on size with a freeform pool. I wish I would've gone with Tropical Paradise Pools- their price was close but I had already signed paperwork with this company. Oh, and I had someone call me to get a reference and they told me that Joe, the owner was talking trash about his previous customer who " wanted to throw a pool party and needing a completion date". Well, yeah, if I keep getting told a certain date and it keeps getting extended I'm gonna ask, after all I was promised this project would take 3 months, not 6. All in all I'm glad I have a pool but every time I go into my backyard, I'm very disappointed. I regret not going with Tropical Paradise Pools. Futhermore , in my experience its difficult to invite alot of people for pool parties because there isnt room for them to fit because of the narrowness of the pool. Also, if you deal with Joe's girlfriend/office manager Melissa long enough she might snap on you requiring you to complete the process with someone else in the office. The concrete this company uses is dirty. In the pics you will see the difference in the 3ft of concrete around the pool that was used by Sundance Pools and the quality used by a concrete company. I have the dates/receipts to prove the good concrete was poured AFTER my pool was built too. Editorial response: For anyone reading this, these comments are not meant to be malicious or to ruin a company's reputation, this is what google reviews are for- to give a review. As with any situation there are always 2 sides to the story and no company likes a bad review so of course denial will be part of the response as seen below. In the end, everyone has their own experience. I can attest these statements are factual. Since this review Melissa from the office sent me an email trying to bully me and threatening to take me to court if I dont remove this review in 3 days. This behavior is exactly the behavior I'm talking about and also why we have First Amendment laws, anti SNAPP laws and Consumer Affairs Review Fairness Act. I guess she doesnt know this but she will. I want this to be known so people aren't scared to leave an honest review. And BTW Melissa.....did you send threatening letters to all the other people who left an unfavorable review? Because their review is still posted after all this time.

We had our pool built by Sundance Pools in the summer of 2020. Joe and his crew did a great job,…read moreand we are very happy with the project still. The project started on time and finished right around when Joe estimated it would, and he even handled us changing a few details last minute like a true Pro. And of course what everyone wants to know... how much did it cost? Sundance is priced SO much better than the other quotes we got. Premier and Swan both gave us quotes that were insanely over the price we paid Sundance, and since the quality we got was great... I would highly recommend this company.

This was our first pool, so we wanted to make sure we selected someone who is a good pool designer…read moreand builder. We spent many hours researching and carefully reviewed all the pool builders in our area. Many of the local pool companies had mixed reviews, even the pool company recommended by our builder had very mixed reviews. When I researched Jim Chandler Pools, all his reviews were all good, I even checked several different websites and those had good reviews too. Because of this we decided to give him a call to discuss our pool project and from the moment I spoke with Jim, I knew we had the right guy. He was easy to talk with and listened to what we were looking for in a pool, he gave us lots of ideas and options to think about before our first meeting. Jim went to our new home site to review the lot/backyard to ensure what we had discussed was going to work in our new backyard. Once we met in person to review the plans, he made recommendations in order to try to keep us in budget or as close to it as possible. When I called Jim's references, everyone I spoke with highly recommended him, they enjoyed working with him, said he was very professional, kept them up to date with the progress, and completed the project on time and in budget. During Jim's first meeting with the City's Planning department, he found out we had very expansive soil which is a problem when installing pools. Jim explained the extra costs when building a pool with expansive soil, it creates a lot of extra work during construction as well as a lot of extra cost to reinforce the pool and pool deck. To help cover the extra costs, Jim recommended some changes to our design in order to save money to help cover the unexpected costs as we did not budget for this type of problem. We were still over budget but some of it was the expansive soil and the rest were my fault . Jim would be on site for each step to ensure everything was done to his expectations. All the contractors Jim uses do great work, they are on time, very professional, and cleaned up after they completed their work. After working with Jim, I now know why the references I called spoke so highly him, he is a great contractor, stays on top of every detail, works closely with you during the whole process from start to end. We just finished our pool, took longer because of soil issues and Covid but we made it. We are very happy with our new pool; and look forward too many years of enjoying the pool. We are very happy we choose Jim Chandler Pools; he really enjoys his job and it shows with the completed product. I am sure there are cheaper pool builders out there, but if you want it done right then I highly recommend Jim Chandler Pools.

UPDATE: It's been three years now. We have had two issues with our pool. First, a lot of…read morehorizontal trim tile came off on the spa area where it connects with the pool. We had two separate repairs made on it, and it has held since the last repair which was last summer. Apparently some water got under the tile and continued to move through them, pushing them up. The tile work was warranted for three years, so there was no charge to us. The other issue is really a matter of design. The spa was designed at the same level as the pool, with water that communicates between the two. In the summer or when there is not rain, the system works fine, and the hot tub will be hot within about 30-60 minutes, depending on the outside temperature with almost no pool water coming in and cooling it off. However, as soon as the pool water level rises much at all (after just a couple of rains), the hot tub takes much longer to heat. At about $20/hour to heat it and more than an hour, it is not worth it to us. We checked with Jim about raising the level of the spa, and he checked with the builders and it is not recommended. We are very disappointed because the only solution is to spend hours draining the pool down to a normal water level. We had normal rains last year, and more than normal this year, but after five years of drought, it seems wasteful and we know that the autofill will just end up kicking on again when the temperatures warm up. So our choice is to not use the spa all winter or to discard all the extra water at a time when our water infrastructure is at a maximum level in the area. If we were doing another pool/spa combination we would DEFINITELY have the spa elevated to avoid this design issue.

I can't recommend The Spa Specialist enough. Jarryd fixed my hot tub quickly, but also took the…read moretime to explain how to keep it running better long-term (tips on water chemistry, seasonal care, etc.). It's running better than ever. 5 stars!

Jarryd (owner) at The spa specialist recently replaced a spa motor and I couldn't be more satisfied…read morewith his work. He arrives on time and comes with a tool and parts cart. This is one of the things I really like about Jarryd. There's no back and forth to his vehicle looking for a part or a tool. It's all right there next to my spa. Work was done expertly and in a timely manner. Clean and neat Jarryd and his work! I have had Jarryd work on my spa before and his work consistently great. He's the only one I will call in the future. If you need spa service this is the person you want to call!

Emilio has taken over from Dave and he's amazing! Incredible service. He goes out of his way to…read moreaccommodate you if you have an urgent need for service, communicates clearly about the issue, 100% knows what he is doing so he can diagnose and fix all issues quickly and effectively. In short, Emilio is polite, easy to work with, fast, and expert! 100% recommend!

When our hot tub's heating system broke down we did not know who to call. A friend recommended…read moreDave's Black Diamond. His quick response and expert knowledge proved to be invaluable. He explained in detail our options and approximate costs. His service professional was prompt and very knowledgeable. Our hot tub is working again and we are very happy with the quality of work. I highly recommend this business.

We had a great experience with Jason from Pool Pump Pros. He was able to fit us into his schedule…read morefor the very next day, had excellent communication, and even arrived early for the appointment. Jason took the time to look everything over, diagnose the issue, and explain what was going on with our pool system. It looks like the repair will need to be handled in a couple of steps, and I really appreciated that he was straightforward about the situation rather than trying to sell us on something we didn't need. He was professional, knowledgeable, and incredibly helpful and to top it off, he didn't charge us anything for his time today. When we're ready to move forward with the next step, Jason will absolutely be the person we call. Highly recommend!

Our pool pump went out after 20 plus years--so can't complain but no fun when it does so. Love the…read morenew pump--so quiet and it is even programmable. You won't go wrong if you hire Jason to recommend and install your new pool pump.

We hired American pure after our other pool service company let the pool turn green. Our pool pump…read morewas having problems when we were out of town and no one informed us. We called Justin and he came out immediately, diagnosed that our pump was bad and we setup a day for him to return and replace. We travel a lot and the last thing we need to worry about is the pool. Needless to say American pure is now our new pool service company.

Best pool service in the area hands down! Attentive, knowledgeable, family owned business. Justin…read moreand his staff are experts and always honest. Definitely no need to look anywhere else