I was quite astonished when I discovered this newly opened travel agents, in the heart of London -…read morea stone's throw from Oxford Street. It's a glamorous outlet - deceptively spacious - unlike any travel agents that I've ever come across previously. Even more extraordinary, given the current economic climate. On entering, you'll see a huge world map, on one side of the wall, stickered with comments from happy travellers. To the other side, there's a comfy and inviting sofa with a plasma screen behind it. Take a seat and you'll be offered a drink, as you contemplate and ponder your next trip. There are only around six staff - with booking screens - in spite of the impressive size of the premises. It's set-up to enthuse and inspire the traveller, with space to dream and inform yourself. On my recent visit I had a lengthy chat and explored some ideas, confirming that one of my dream destinations will realise itself on my agendaone day. I wasn't made to feel pressurised, or ill-at-ease, although I didn't make a booking there and then. Instead, I was encouraged to return and experience one of their special evening events (I haven't had the chance to yet). During 'normal' office hours, it's a 'pure' travel agents (albeit luxurious and super client-friendly) but venture here in the evening and you might find it transformed into an exotic destination, featuring themed dancing and festivities. It quite turns the trend for isolated exploration, from the 'comfort' of your lonely keyboard, on its head and re-inspires enthusiasm for the expertise and input of a real travel specialist. I'll definitely consider returning when I'm ready to book, or if I'm close to the area and fancy a quick 'escape', or some enticing inspiration.

From the owner: peoplestravel offers amazing holiday deals and cheap flights to destinations like the Far East,…read moreDubai, Australia, China, Europe and more. Part of the Emerald Global Group, we have more than 35 years experience in the travel industry. We also offer travel extras such as travel insurance, car parking and car hire

I was somehow connected to them while looking into paying gratuities in advance for an upcoming…read morecruise. Like another reviewer mentioned, their phone number came up as connected to the cruise line. The name "Travel Unravel" will NOT be used when they try to get you to pay for services, so keep that in mind. In my case, I was misled into believing I was speaking to a customer service rep from the cruise line, who pushed prepayment "at a discount," charged my card, then provided no receipt, no way of contacting them (aside of going back through my phone, and no way of reversing the charge/getting a refund. I filed a dispute with my credit card company, but that'll take a couple of weeks to resolve. I went through my phone, found their number, called and asked for a refund, but was denied. I thought maybe they'd actually paid the gratuities, so I called the cruise line. Nope! Not paid, so I called them back. Now I'm getting the, "Your customer service rep is currently busy but will get back to you in a couple of hours to resolve this." We'll see. Meanwhile, the BBB website is open to a "file complaint" page, and I'm filling it out as I write this. It is later, many hours later, and I never did get a call back. If you're looking to prevent your travel from unraveling, steer clear of these guys! I'll keep y'all posted.

I booked return flights to Faro with Travel Unravel (ref: KB8X4WR/KB8X4WQ). They charged me £960,…read morebut when I checked directly with the airline, the exact same flights cost only £407.01. That is a 136% markup - more than double - which was not disclosed at the time of booking. When I queried this during the booking call, the agent (Lisa) specifically told me there was only a small charge, and that this was taken from the airline. This turned out to be false. The reality is that I was charged more than double the genuine fare. When I raised this serious discrepancy, the company refused any refund and insisted everything had been done correctly. Their position was simply that I had "approved" the booking, and therefore the matter was closed. This misses the point entirely: approval without full and honest disclosure of such a huge markup is not informed consent. A professional travel agency should be transparent about costs, not conceal the fact that they are charging more than double the airline's own fare while telling customers the fee is "small." In my view, this practice is misleading and fails the standards of transparency required under UK consumer law. I would strongly caution others against using Travel Unravel. Always check the airline's own website first -- you may find the real fare is a fraction of what this agency charges.

I booked a bus trip with the wrong date. With more than a week's notice, I'm finding it impossible…read moreto change the date!

Awful ! !!!!!! The bus was late (for no given reason), so I missed my connection and had to buy a…read morewhole new (and two time more expensive) ticket.