First and foremost, I have to say that the customer service at this hotel is excellent and comparable to five-star service I have received in other hotels around the world. From the reception to the wait staff to the lifeguards, every person we came across was extremely courteous, friendly, and helpful. We were impressed by the linguistic skills of the front desk, who could all apparently speak great English, German, and Spanish. They were always available to answer questions, give us directions, and ensure our stay was comfortable, and because we had to wait for a late flight after checking out, they also offered to store our luggage and offer courtesy showers in the shower room, which allowed us to enjoy our last day on the Santa Eulalia beach even more. Kudos to the management for hiring and training exceptional staff.
The location is quiet and lovely, with an easy walk to the larger beach and small downtown area. During our stay (2nd week of October), there was an older crowd of mostly Germans and British people, and it seems my husband and I were some of the youngest people in the hotel, but we were looking for a peaceful, calmer environment away from the party scenes that Ibiza is notorious for, so it was fine for us. The pool is lovely with a nice view of the blue ocean, and the rooms are immaculately clean and modern. We only briefly stopped to listen to the Beatles cover band, which sounded great.
There were only two slight cons to our stay. The hotel bed was a bit uncomfortable with only very thin sheets, and as an American, I'm still not accustomed to the European style of combining two double beds into one (why not just take the plunge and order some queen or king-size beds)? However, this is just a cultural factor that I think only non-Europeans would notice. I also felt the food was a bit subpar. Although the eating facilities are spacious and beautiful with romantic outdoor and indoor seating, the quality and taste of the food was not up to the standard I expected. I was content with the assortment and variety, but on some days pancakes would be overcooked and burnt, scrambled eggs would be watery, and juice and coffee were very disappointing and one could taste the powder used to make the beverages. I prefer filtered coffee and fresh-squeezed orange juice, and a pina colada I ordered by the pool was also a bit watered down and bland, but overall the food experience was satisfactory. In addition, the a la carte meal was wonderful and the restaurant was beautiful and romantic, and as I said, the wait and kitchen staff were superb in their service. We had the half board, which includes breakfast and dinner (although one can switch up dinner for lunch if a day's notice is given), and I also recommend other couples to do the same over the all-inclusive, if you are the type who also prefers to explore the city's restaurants and other dining options.
Overall, despite a few minor details, I have to give this hotel five stars, because the service and location were absolutely fantastic and made for a wonderful vacation. read more
