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Palm Beach County

4.7 (3 reviews)

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3 years ago

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Florida Department of Revenue Child Support Program - No more child support.

Florida Department of Revenue Child Support Program

1.2(17 reviews)
1.7 mi

Due to the fact the live chat feature online is pointless and total bunk, I decided to pay a visit…read moreto the local office. Literally, every attempt to live chat ends before it begins. Beyond frustrating! And don't dare try and call to speak with a representative! ET has a better chance of phoning home, trust! You may reach the payment center, but the chances of reaching anyone to assist with case status are not in your favor. Today, I'm happy to report I received excellent customer service from Heather at window 2. I've never spent time in an asylum, but this office mimics what my vision is for one. It's extremely clean, all the representatives are behind protective glass windows and there isn't any happy art adorning the walls behind the clerks. I was pleasantly surprised by Heather's delightful disposition and willingness to assist me as well as her desire to provide me with accurate information given my history with the online and telephone portals. She was able to provide me with an explanation of how the process works once the minor child becomes an adult and also took the time to answer my inquiries throughout her explanation. At no time did she make me feel rushed. She was genuine and I appreciate her making me feel important during my visit. I wish there were more Heathers in the customer service industry. She is an asset to the Florida Department of Revenue and the Child Support Program.

Eternal revenue child support employee waited until the exact day of my child's birthday to…read morewithhold child support payments and send back to the paying parent overpayment, why did they have to do that on my child's birthday when they could have started sending the back payments way before my child's birthday and even after his birthday, but those individuals working for Eternal revenue suppose to be for the children but it seems more like to me those incompetent heartless unprofessional employees are against the children and flavoring the parents who actually owe child support, they set a bad example for child support and working in that field/department.....but my child had a beautiful birthday after all and lots of expensive gifts ...I'm leaving one star because I don't have a choice but if it was left up to me it would be zero what it deserves

Photos
Florida Department of Revenue Child Support Program - Upon entering, one is provided with a number. One waits until their number is called and goes to the assigned window.

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Upon entering, one is provided with a number. One waits until their number is called and goes to the assigned window.

U.S. Citizenship and Immigration Services USCIS - Statue of Liberty banner and entrance into the waiting room

U.S. Citizenship and Immigration Services USCIS

2.4(5 reviews)
5.3 mi

I had my Oath Ceremony today and I was very disappointed when they announced they had a special…read moremessage, with a change in their tone to almost disappointment. When the video message came up and it was The President of the United States, I actually heard a few people sigh. The POTUS should be treated with the respect that the position deserves, no matter the political party they represent, especially at this event. What does this teach new Americans, definitely not respect for the country that they have just become citizens of nor respect for US law, order and government officials. Regardless of who the POTUS is, I would introduce him with all the respect this position deserves.

This is a review of the building. Hopefully my experience can help guide others, since I don't…read morebelieve there is a direct way to contact this office via phone. My family and I visited U.S.C.I.S. for a citizenship ceremony. We were among the last to arrive and the parking lot was nearly full. If you're visiting for one of these... arrive a few minutes early to allow time for parking! We were uncertain how many people each person could bring, but no one was counting. There were A LOT of family members in attendance, of all ages, and most people were very dressed up. We all had to go through a security check. There is a severe lack of information here! A small sign said to remove keys, wallet and another item, but in reality people removed belts and jewelry and purses. I watched a woman remove her shoes, but I was not asked to do so. I had to remove my son from his stroller in order to send it through the checkpoint. We just wanted to get inside. Allow extra time to get through security. We stood in two rooms - the initial room where all the about-to-be-citizens checked in and waited, and the ceremony room. Both were crowded with standing room only. In the ceremony room, guests were pressed together, and it was very difficult to move and keep children still. The room temperature heated up quickly, and parents trying to escape with crying children had trouble getting through the packed room to the exit door. I was impressed by the amount of countries represented during the ceremony: 32. A video about the immigration history in the U.S. brought tears to my eyes, I must admit. This was an emotional ceremony for many. In general, this building seemed modern and clean. Besides the gruff security staff, the other staff members were pretty friendly. The person who read through all of the ceremony info joked around and made us all laugh. I found it amusing that USCIS has a board listing the hashtags they'd like everyone to use! Photos were restricted inside the first waiting room, but were encouraged inside the ceremony room. Folks lingered afterwards to take pictures. There were several banners and areas for photo ops inside.

Photos
U.S. Citizenship and Immigration Services USCIS - The main lobby and the airport-like entrance process

The main lobby and the airport-like entrance process

U.S. Citizenship and Immigration Services USCIS - Statue of Liberty glass wall on the outside of the business

Statue of Liberty glass wall on the outside of the business

U.S. Citizenship and Immigration Services USCIS - Statue of liberty banner and small, open waiting room with vending machine

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Statue of liberty banner and small, open waiting room with vending machine

Palm Beach County - publicservicesgovt - Updated July 2026

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