I had a great experience at the Social Security Administration office. All of the staff members, including security, were informative, organized, professional, and welcoming throughout the entire process. My appointment was at 9:00 AM, and I was out by 9:08 AM! As long as you come prepared with all of your paperwork, they make the process smooth sailing. Very efficient and stress-free experience. read more

Been on hold 3+ hours to make an apt this is insanity!! They're rude to people and it's sad. read more

I made an appointment last week, over the phone with a representative (nice woman) for 1:00 yesterday. I parked outside of the SS bldg on Clematis St. using my Parkmobile App. Signed in at the kiosk, grabbed my ticket and waited 40 minutes. The waiting area is clean and quiet with plenty of seating. A majority of the stations/cubicles were empty. I wasen't surprised though. Very few employees for such a large agency. My representative was no more helpful than Google and gave me the impression that he could care less about my inquiries. I was in and out in under an hour. Nothing accommplished, nothing gained. read more

Made an appointment online with the SSA for a name change on my social security card since I recently got married, and I went to the Clematis Street office in person on a Monday at 11am. It wasn't too packed, plenty of parking at the lot across the street for OneParking (you will have to pay to park on their app once you get there). I was greeted by a polite security guard at the front desk when I walked in, then I checked in with my phone after scanning the QR code. I sat down to wait for my number to be called and was immediately seen by a representative who was very nice! Everything went smoothly with the process and I was finished within 20 minutes! You will have to schedule an appointment online in advance before showing up, and it makes everything easier once you go in person! Make sure to give yourself 10-15 minutes to arrive before your scheduled appointment time! read more

Came to the office to change address. They gave me the phone number to call. I called. Was waiting on line for 80 minutes then hang up since it was already after 4PM and they do not answer after 4PM. Anything you want to resolve with SSA takes tremendous efforts and time. Also you have different answers from different representative. The service is terrible. read more

There is no way to make an appointment: not online as they claim, not the official SSA website nor any of their derivatives/ redirect-ives, they have a QR code right outside the office entrance claiming they don't take walk-ins but you can scan to schedule one: the QR is also a lie, the bad service area does not help but when you do walk-in, you get paper instructions by the entrance guard urging you to try the new QR code at home & if it still fails (no surprise it does still fail) to call the alternative local city SSA office customer service line which is also no different than the national line as they are both equally always "experiencing long wait times", when you try to make a SSA acc online, they will also not allow you to do so without calling the service line. Basically you are forced to go in circles just to have to also force yourself to call the local line as early as you can and stay on hold hoping they pick up to schedule you for an appointment that doesn't even take 5 minutes at the teller window for possibility hours on hold & when said and done also doesn't even take 20 min max to schedule either. All this and something tells me they conveniently haven't updated any of the directories because they know they have poor service flow management. 0.5/10, Extremely disappointing & embarrassing for a national agency office. The only thing I will say is that the entrance guard is extremely helpful and kind but unfortunately can't do much to help people other than what he is told understandably. Update: After all the hassle I did get an appointment, when I arrived it was quick and easy, regardless there should be updates to the links & methods of actually scheduling an appointment instead of calling early right when they start accepting calls. read more

Drill Sergeant seating people is total clown. We had an appointment and he directed us to the check in area instead of appointment area. Then 12 people that came after us went before us. Then representatives computer breaks down. Total government shit show! read more

Was able to get things accomplished within a reasonable amount of time .. my only complaint is that they only spend a few minutes with you due to being short staffed. I find that very annoying. read more

I was very afraid going in this morning after reading some of these reviews but I have to say I give a 5 star rating from the police officer to the very end! I'm trying to get benefits. The only thing I don't like is you have to go through two or three steps before you even get to that point? can't do it online because I'm having problems logging in. read more

I arrived at 11:15 for a 11:45 appointment. Did not get to see anyone until 3:50. A lot of people walked out without getting to speak with anyone, but they were still in the system. So when their numbers or names were called and no one showed up, they would call them again after a few minutes, then move onto the next person. Total waste of time, totally inefficient. read more

Wait time is long even if you have a appointment Bad constumer service I wait for 4 hours for them to just give me a piece a paper and asking for more documentaire read more

I went into this frightened that I was going to be in for a full day of stress and misery. The reviews posted gave me little hope of getting through the process of retrieving a s.s. card lost. This was seemless process that in total took about 40 minutes. I was called back about 15 minutes after my ticket time and waited a few more minutes beyond that. The young lady who helped me was kind, patient and made me feel good about the whole process. I recommend going online and making an appointment and checking in when you get their. Yes their was other people who were waiting longer than me but I don't know the details of their wait or situation. If you have the proper paperwork and do proper check in the process was not hard. read more

I was not looking forward to this day of having to go to the Social Security administration office, however, I was very surprised no problem In parking. I was greeted by a security guard at the door with a big smile I checked in and within the short period of time I met with my appointed officer, within 10 minutes, my meeting was successful. Very pleased with my experience. read more

Let me get this straight...citizens pay for the buildings and manpower of these government agencies, yet about 90-150 ppl we sit for hours (and pay for parking) bc there are THREE windows open. Where are the workers?! Are they all a part of the 87k IRS roster now? This is not right. And masking? Wth. We can't breathe!!! Guards who lean into intimidation? Btw, the need for armed guards at a government office says two things: 1. You WILL stay in line and 2. We know you don't trust your government, so they arm themselves. Of course, they want our guns though. Government does not care about its ppl, and this local SS office is a pure reflection of this truth. read more

I had a great experience on a Monday morning. I parked at a meter space and walked in to get a ticket at 9:30 (pleased to know that walk ins were accepted because I couldn't figure out how to make an appt online if that is a thing). I went for a name change because I just got married and I probably was waiting for about 45-50 minutes. I was there for a little over an hour total and it wasn't bad. It did get busier around 10:30 with some long lines outside the building. Breezy process for me!! read more

I would like to commend Addiel Perez forsaking the time to resolve several problems with my account in a friendly patient manor on January 17 2023!! Thank you so much Madeleine homes read more

la espera es larga pero es entendible por el volumen de personas , pero recién hice una llamada la cual estuve en espera por casi una hora , cosa que que tiendo igual . Pero lo que no está bien es que después de una larga espera la persona que necesitas te atienda te trate mal y no responda a tu pregunta no te ayude el tu problema cuando claramente es ese su trabajo. A parte de tratarme muy mal y con muy mala actitud no le dejaba hablar para explicarle mi problema así que no obtuve la información que necesitaba y me tocó llamar otra vez . Aún estoy en espera a ver si me responde otra persona con mejor comportamiento . read more

The worst customer service you can receive, this office should be audited or closed, more than an hour on hold on the phone for the representative to hang up the call, please listen to the recorded calls, see what happens in this office, audit this office or close it, it is incredible that today in the United States of America there is a place like this read more

My social security social worker gave me the number for the west palm beach office so they could answer a couple, simple questions for me so I called up and spoke to a woman named Salsburg and she was very rude. Don't understand why people have to talk to others that way. Waited on hold for 20 mins and she spoke to me for about 2 seconds and didn't even answer my questions. After I told her she doesn't have to be rude she got very defensive so I politely told her to have a good day and hung up the phone. This process has been very long and exhausting and people like her don't make it any easier. read more

Our visit was quick and efficient. I'm leaving this review because there are a couple things that were not on the website that would've been nice to know in advance. This location has a large parking lot directly across the street. At the time of my visit, they charged $3 for parking. I panicked because I never have cash. Thankfully, they also take cards but be prepared for this small expense. There's a crosswalk from the lot to the building; traffic is very busy and there is no flasher so proceed with caution & be ready to move quickly. Once we entered the building, we saw big red signs posted that said "there is a 3-hour wait!". There was one on each of the entrance doors. Given the small number of cars in the lot & the small number of people in the waiting area, I found this to be a deterrent. That was a bit disappointing when I considered some people would read that sign and perhaps give up on their visit. We went on a Friday, around 3:30 and we out the door within 30 minutes of signing in. Also, FYI there is a security guard that checks any bags brought in the building. Keep that in mind before you leave your vehicle or you might have to make a trip back to the car to leave whatever can't be brought in. Cell phones are allowed but asked to be put on silent. Overall, a quick trip and the staff I worked with was friendly and efficient. read more

I would give them a negative 5 if I could. Elderly gentleman that eventually helped me didnt want to even be there. Did not get any of my questions answered. Don't even bother, they dont care. read more

Upon entering the SSA on Clematis the cop was very rude to me as well as the woman at the desk. Government workers should not treat people this way! Maybe they dislike their jobs but it's not okay to take it out on other people. Terrible experience. read more

Long wait time, register slow. Wait time can be 2 hours and more. Need more check in. Have one check in computer that works. The line is a wait outside the door. The staff fails to save file, make a copy of what you need. Parking is $2 and up. Use the all day parking lot. Some people come in and not sure why they are here, set an appointment to save time. Plan to Wait. read more

Social Security Administration - Public Services & Government Near Me - West Palm Beach, Florida

We needed to go to the office to try to find out how we could get my wife's medicare card. We tried online but there was some type of mixup. We arrived early afternoon and were called into an office within 15 minutes. The person that we met with was courteous and knew what needed to be done to get the medicare card. She explained to us what to anticipate in the next couple weeks. We were in and out in no more than 45 minutes. We were very surprised and pleased with our experience at this office. Parking is $3 for the day and must be paid with a credit or debit card. Security is good and restrictions seem very reasonable. read more

Great experience today the team was very professional. Assisted us with paperwork and was very helpful, again Thank you.

I'm only giving one star because I do not have a different option... Every time I need to come to this place I have nightmares the night before. Staff here is always ready to give you the worst customer service experience ever. I needed to remove an specific condition from my SS card since my immigration status had changed. I have asked them THREE times to give me a new SS card and they kept giving me the wrong one. I mean this is not rocket science. It is just an easy as remove four words from my current card and the funny thing is every time I went for a replacement and I explained what happened the staff told me: 'OMG how come they keep doing the same mistake!?' ... And I just thought: 'I know... Right?' Staff look like they hate their job and it looks like it's a painful experience for them to be working at this place. If you can avoid going to the SS office and don't mine the driving to the one located in Boca I'd recommend you to go there instead. read more

We waited 4 hours to be seen. During this time I watched and listened to security harass everyone. The renta-cops there are unfriendly and have this huge chip on their shoulder. One of them did nothing but enforce the rules. No drinking, no food, no cell phone use. I heard them being rude all day to patrons and removed several people for receiving a call. Stressful day for everyone. Security is so miserable but they shouldn't take it out on the patrons. read more

Very efficient, quick and friendly. I got there at 8:15 am, there was a line and I panicked because I didn't want to spend my day there. I was going for a name change, from the guard to the people directing you to which line you go to, everyone was very friendly. I was out of there by 9:15, which gave me time to explore downtown West Palm since Im never down here. Not to bad as long as your prepared. read more

I just had a very productive conversation with Miss Ramnerac. from the Social Security office. She was knowledgeable, efficient, professional and very kind. She is working with a client of mine and quickly understood the importance of getting the correct information so that my client could receive the benefits that she so deserved and qualified for. Kudos to Miss Ramnerac for her way that she handle this client's situation. PM- Patient Advocate read more

Spoke to Ms. Cruz today from the West Palm office. Ms. Cruz was very helpful. Answered all my questions and made something that I was dreading very simple. Thank you Ms. Cruz for your patience. read more

The worst place to go to. 6 Month's ago I went there to try to file a 1099misc, I was waiting on my number to be called for 2 hours. I was called, I was speak to a Spanish lady or whatever she was. Any who, I explained to her I wanted to file a 1099misc She was giving me a hard time to file 1099misc. This was a back and forward talk. At that point of time she was coming off as rude. I told her I was going to tell her manager. She said go ahead, She went off to get her manager. I tried to explain to her about the 1099misc. The manager was 10x worst then the Spanish lady giving services. This was getting no where, So I was getting angry so I called both the manager and the Spanish lady a B17CH. The dumb security guard Escorted me out the build. He had discuss look on his face like I am the wrong one. 2 month's later I tried to file the 1099misc, at H&R block, I spoke with a nice lady she remember me 14 years ago. She told me I owe the IRS. If the Spanish lady at the window would of told me that. That situation would of never happened. I will never go back there because? the people work there are lairs. And ssa is a waste of time. And the manager should be fired. And ssa over the phone is a waste of time. read more