Came in today to get a tan, I'm happy to have met KeKe. She's a really sweet employee, she was always polite when she asked for my information. When I asked several questions about tanning fee's/different payment plans with the beds she was very patient and had a great attitude the entire time. I was almost running out of lotion and she recommended me several that she thinks would suit my skin/give me the results I'm looking for. I love the fact that she respectfully stayed within my price range! She never made me feel rushed, or like a burden for asking a lot of questions. I will be sure to purchase the two bottles she recommended as soon as mine runs out! Glad to feel welcomed again to this location after a bad experience with two unprofessional staff members months ago. This location needs more employee's like KeKe! read more

I have been a loyal tanning member to Palm Beach for over 3 years now and pay for the gold package $50 a month. I lived and carried this package in Chicago and Savannah GA. They always upgraded me for a month once a year and i love the spray tan discounts.The location is new, clean, and awesome and the staff helped transfer my profile over no problem. However the beds are extremely less quality then I was used to. The same level bed here is older, has no dimmer just on and off for the face tanners, no level of adjust for the fans, and the lid closes so close I feel like my face is on fire and have to hold it up the whole time myself. Aren't all Palm Beach Tans supposed to have the same equipment? Now I feel like I have to pay more to upgrade to a non ancient bed. So FYI prepare to pay for that upgrade if you even want to tan. read more

I was just in to get a spray tan and I simply asked if the Versa Spa machine was running low. I have sprayed for YEARS and sometimes, if it's low, it does not have as strong as effect. The lady was rude about it, acted as if I was an idiot. When asked to put in my code, her and the other girl gave each other a look and laughed. They did not realize I was watching. The girl finally noticed I caught them, and had shame written on her face. When I left, she tried to get very nice. Yes, hurt my feelings a bit. But this is awful costumer service. I almost said forget it and discounted my membership. After not being able to get ahold of a manger, I decided to take this to Yelp. I am only giving two starts due to the products and cleanliness of the place. Palm beach; if this is the way you want to conduct your company with such costumer service, you will be losing business. Wouldn't be surprised if you just went out of business. Please have a costumer service training class!!!!!!!! read more

5497 N Dixie Highway location in Fairfield Ohio is TERRIBLE!! The beds are ALWAYS dirty and the girls who work there are very RUDE! I had to ask for the bed to be cleaned twice because the first time she left lotion everywhere still and the second time I had to ask her to come back and wipe it off again, she then was rude and said YOU SHOW ME where you see lotion, SO I DID.. and then gave me the rag to wipe the glass down myself.. I have been a customer since the company was Cincinnati Tan.. and this almost makes me want to cancel and not go back! Ladies and Men GET DOWN AT AN ANGLE and look at the glass TOP & BOTTOM to see if there is lotion smears.. my cousin got ring worm from laying in dirty beds!! Tell them to go back in there and clean the bed! read more

I've been a loyal customer to Palm Beach Tan for several years now. I had an automatic spray tan package that I was charged for monthly for the past 2 years. Every time I leave I always consider closing my account. Worst customer service I've ever received in my life! The Mystic tan machine quit working while I was in it tonight & the employee treated me like I was the biggest a hassle of her life! She was new & didn't know what she was doing and didn't bother hiding how pissed off she was. She was extremely rude. I would never want someone with her attitude to work for me. As a local business owner and member of the community, I'll be sure to never return. When the machine didn't work, I was very sypothetic & polite & said it was fine & that they could just refund my card. They said that wasn't an option & that I could get store credit! I said that wasn't acceptable since they didn't provide the service I paid for! How can a company charge you, but not provide the service you paid for? If I treated my customers that way, I would loose them! And that's just what Palm Beach Tan in Fairfield, OH has done with me & I'll be sure to tell everyone I know! This large corporate company is very out of touch with how people & customers should be treated. read more

I recently joined for 99.00 a month and it's worth every penny. The staff in Fairfield Ohio are amazing. Always friendly and so knowledgeable on products. The salon is always neat and clean. Beds are awesome, top notch. :You won't be disappointed. They do have cheaper packages. My package includes unlimited spray tanning and highest level beds they have. read more

I used Cincinnati Tan for a few seasons and this year they apparently have new management who arbitrarily determines how long you can tan at each visit based on how long you tanned at your last visit . They have no regard as to whether you have a tan from natural sun apparently believing the only time you get a tan is when you visit their business. Furthermore, this is all while charging you on your credit card monthly...I cancelled my subscription and would not recommend this business. read more