The best ladies and services!!!Highly recommend you to schedule procedures with them - every time I…read morestay super satisfied and relaxed.

I wasn't going to write a negative review because I absolutely adore Amanda--she's been amazing,…read moreand her services are the only reason I stayed as long as I did. However, the way I was treated by the office was beyond unacceptable. I've been a loyal client since COVID, long before the office was even built. I've done the VIP facial membership, peels, and other services. Over the years, I've been canceled on numerous times--sometimes multiple times for the same appointment, even last minute--and I've always been understanding and flexible. On the rare occasions I've had to cancel, including last-minute due to illness, I've paid the full appointment price plus tip without complaint. While Amanda was on leave, I was booked with a newer esthetician (who I believe also handles administrative work and bookings). She performed the worst facial I've ever had--including failing to even power on the Bioloft machine. I kindly informed Renee, the owner, but still paid in full and was not even offered a replacement service. Recently, I've been dealing with serious health issues, including possible lymphoma/breast cancer. I woke up the morning of my scheduled appointment with a 103.6 fever. I immediately called, texted, and emailed the office. Rather than being met with compassion, I was met with rudeness and told I would be charged the full amount because I've had too many same-day cancellations. I even offered to come in sick to avoid the charge, which was declined. I strongly suspect the same esthetician who botched my facial was the one responding anonymously through the office text, as they avoid accountability by using no names or signatures. When I informed them I wanted to cancel my membership due to the poor treatment, they simply replied that it was 'for the best.' They then continued to antagonize me via text, even after I asked for all communication to cease. To make matters worse, they took my $150 membership credit for the month and canceled me without providing the service. After years of loyalty, it became clear they didn't value me as a client--likely because I don't fill my face with Botox and filler like their higher-paying Montgomery clientele. I also don't purchase their overpriced skincare, but I did invest in regular facials, massages with natural upgrades, and referred many new clients their way. Apparently, that loyalty meant nothing. If you're looking for a place that values relationships and treats all clients with respect--not just the ones spending big bucks--do yourself a favor and take your business elsewhere. There are far better, more ethical businesses out there

McKenzie and her team are amazing!! I'm so glad I trusted this location for my laser hair treatment!read more

So I had my first appointment today, everything went so well the staff could not be more friendly…read moreand helpful made you feel incredibly comfortable. Love this place will continue to go back, they are awesome!

Ashley is amazing. She very kind hearted and courteous. She very good communication and shes ver…read morethorough. I wax very pleased with my treatment and would recommend Ashley highly. Thank you!!!

This was my first visit all the ladies were so welcoming and the NP that done my procedure was…read moreamazing and explained everything in detail! I cannot wait to come back! You ladies rock!

Let me start by saying this review is for my initial consultation and the first treatment that I…read morehad today. I will update with results after a few visits. The receptionists were friendly and greeted me right when I walked through the door. The waiting room, consultation room and treatment room were all very clean and well maintained. My first visit was a consultation. She went over everything clearly and made sure to answer any questions I might have had. I had to opportunity to do a 3-year payment plan, which is a great option, but I just paid upfront. Today I had my first treatment and I could not believe how quick and easy it was! Portia went over a few things with me, made sure I didn't have any last minute questions or concerns, then did the treatment. Honestly, it did not hurt anything like I expected. It was uncomfortable but a lot less painful than waxing. Even with the time spent going over things because it was my first treatment, I was done in 15 minutes!

Great experience every time! Portia was amazing and made the treatment fast and easy. Everyone…read morethere is super friendly. Highly recommend.

I'm a bit disappointed in this place. I first started going here about a year ago. Great service,…read morenever had an issue getting an appointment. I just recently set up an appointment for the same laser treatment and VERIFIED it would be the same price as previous treatments I had done. I get to the appointment and I'm told the new price is literally double because of a new machine. I took off work to come here because they don't have weekend hours available, no one from the office had the courtesy to call me prior to tell me of this change. The lady was polite in explaining the situation, but I declined services. Will not be back. In my opinion, they could have offered an exception for this visit since this wasn't my mistake it was theirs.

Carley's super friendly and I always trust her to do a wonderful job with my PRP microneedling…read moresessions!

Sooo upset with this place, leaving to see a new dermo. I have been a patient for years, and have…read morebeen struggling with my acne a lot recently. I made an appointment for help, (which mind you takes forever to get into in Cincinnati) and they turned me away because my insurance got renewed a week ago and a copy hasn't come in the mail yet. I provided the new numbers/information digital bu they still refused me after driving all the way out here simply needing serious help with my skin. I understand doctors need to see proof of insurance, but she didn't at the very least even have the professionalism or decency to come out and speak to me about it, rather had the front desk shun me even though I was visibly tearful and stressed since I spent the time driving all the way out looking forward with getting help with my acne. So disappointed

I have been seeing Dr Long for many many years. I've liked her for both medical and cosmetic needs…read more However, recent visits have been awful and it's to the point where I need to find a new practice. She has an aggressive nurse who has been incredibly rude and has an arbitrary policy for late arrivals - I can't tell if it's 5 minutes or 10, but I've been in both scenarios and there is no grace period in her mind for a downtown office. It's so aggressive, I won't be back. It'll ruin your day.

I highly recommend Smooth Reflections for laser treatments to remove facial hair. Julee is…read moreknowledgable and professional. She took the time to to answer all of my questions and concerns. I am very satisfied with the results. It was a real pleasure doing business with Julee. I would encourage anyone with an interest in these treatments to contact Smooth Reflections.

From the owner: Smooth Reflection preforms both Electrolysis and Laser Hair removal, microdermabrasion, and…read more chemical peels. Having two location available Kettering, and Englewood, Ohio.

front desk staff are so so kind and welcoming! the staff are so thorough and professional.read more

I want to tell you the best thing I ever did was go to Milan! Especially the Bridgewater location!…read moreI have PCOS and have fought my battle with facial hair since I hit puberty. It increased even more as I hit my 30's. I have to shave everyday because of it because as a woman it is very embarrassing! It has been a few weeks since I got it done. My face already feels smoother! Still have a long toad ahead to be fully hair free but I am on my way! The office staff is truly some of the sweetest girls I have met! Thank you so much for helping me become hair free girls!