I scheduled a new patient appt almost a month ago, requesting a particular physician. I called to…read moresee about rescheduling to a different date and was told he is leaving at the end of this month so will no longer be available. I was not told this when I scheduled. I wanted to cancel the appt and was told I don't have an appt with him anyway, that it's with a different doctor. I've never heard of this doctor and was not told they made that change. I have been in the medical field for 30 years in many different capacities and know this is not appropriate. I will never recommend this office.

I want to love this practice but yet again they have proven to be uncaring and rude. This instance…read moreis over a needed med refill for an innocuous diuretic. IF you are able to speak to someone other than the appt.scheduler, who btw is WONDERFUL, they are very dismissive and answer you in a condescending manner. Eight days later no meds after going in for labs as requested. That took 3 days to even schedule. Totally unacceptable for health care professionals. Most staff I've dealt with are fine but this practice is too big for it's britches. I'm searching now for a better care.

I like the Dr's ,but the staff is terrible. I call in my script ,3 days later I call the pharmacy…read moreto find out it was never called in..I ask pharmacy to call Dr office, 20 minutes later pharmacy texts me you prescription is ready

I once had a doctor who told me that my tonsils looked great, even though they had been removed 10…read moreyears prior. I would go back to that doctor before I went back to Palmetto Primary Care. This place is a joke. I got no intake paperwork ahead of my visit. My nurse made fun of me for a condition I'm in treatment for and then expected me to recite my entire family's medical history (normally at a new patient visit they go through a multi-page checklist; not here!). The doctor did not make eye contact with me and didn't do anything other than listen to my lungs. No questions about outstanding medical needs, referrals, etc. She sent me for blood work and told me to come back in 6 months. It's been 4 months and I've never gotten the results from my blood work nor have I been provided with directions on how to access my records. I've gotten a bill for my copay and I've attempted to contact the practice five times, including 2 emails sent to multiple addresses, and I've had zero response.

Rude, poor process, medically unprofessional. Needs new management STAT!…read more Phlebotomist needs to learn what patient care and greeting means.

Went to palmetto primary care physicians urgent care for lab work my doctor ordered. All I have to…read moresay is to look somewhere else before you go. It may be "convenient" for the doctor but I have never had a hematoma this bad after getting bloodwork done. The lab tech was also not thrilled to be there and made my experience awkward.

The Roper St Francis network has always provided excellent care to their patients. I moved to…read moreSummerville back in 2005 and have been going to Dr DeBerry after a recommendation from a coworker. Her care for her patients is impeccable and I have followed her wherever she went. I have always recommended her to other friends and coworkers when they are looking for a physician and they have also held her in high regards because of how great of a physician she is. Dr. Deberry is very knowledgeable and is very friendly and patient. When I have needed to be referred out for other medical concerns, she has made great recommendations / referrals. She takes her time with you and does not rush like some physicians may do. She explains things in detail and you leave there with a good understanding of what's going on with your body. I highly recommend her for anyone that's looking for a physician.

Beware - There is a reason Roper St. Francis Primary Care has a D- rating by the Better Business…read moreBureau. I would not recommend going here unless you want to be taken advantage of and pay for things you did not ask for. Dr. Wallace at Roper St. Francis Primary Care took advantage of my college age daughter who simply asked for a well-women appointment that is covered by our insurance. My daughter first had to pay for a "new patient" appointment before she would even schedule a well-woman exam. During that appointment Dr. Wallace requested my daughter get testing for something she was already being treated for by a different professional. My daughter told her she was already paying a lot of money to have this issue resolved by a different professional. She assured my daughter she would label this testing as preventative care so insurance would cover it 100%. Well, she did not label it as preventative, so now we are paying $390 for a test my daughter did not even need in addition to $120 for a new patient apt that was totally unnecessary and my daughter still did not get her well-woman check. So she had to schedule a second apt for that. At her well-woman check, (which only lasted 10 mins because Dr. Wallace was 45 mins late and had one foot out the door before even walking in) Dr. Wallace mentioned my daughter's test results, which were completely normal and we already knew from my chart. However, because Dr. Wallace spent 2 mins talking to my daughter about her "normal" test results, we were charged an additional $113 because it was not part of the well-woman check, so we were charged an additional appointment fee for information my daughter already knew and did not ask for. I talked to our insurance company and the front desk at the doctor's office and they agreed we should not have been charged. However, when talking to manager, she refused to help us out or adjust any payments. So now we are being charged $623 for a well-woman appointment that should not have cost anything at all.

I don't envy being a doctor as the stress can be unbearable; however they're life savers and more…read moreoften than not, we're eternally grateful for their sacrifice. This brings me to my mother and her years long fight with AFIB and her ailing heart condition. She's been doing poorly so I took her to her doctor of many years at Charleston Heart Specialists in North Charleston. Dr Cuoco and his NP Kristen Laudati are located at the Medical Plaza in Charleston in an easy to navigate suite of offices. I'll first add that they don't open their doors before 8:30am so if you have an early appointment please factor that into your schedule. Next the office is very clean with a few amenities such as coffee, water and magazines with plenty of seating. Filling out the paperwork online will save a lot of time however they can accommodate those who chose to do it in the office. Our appointment was at 8:30 and I believe we were called back within 5 minutes of said time. As far as I can tell, they're efficient with attending to their patients. The nurses are decent in doing their job however they used the electronic cuff, which I observed is wrong 25% of the time anywhere it's used. That said after doing a manual BP test my mothers' vitals got closer to normal which was reassuring. The NP Kristen Laudati was very informed before she even came in. I can't express how valuable this is as most will just review information in front of their patients. Her dialog had confidence in not only her knowledge but that of drug interactions and her concerns therein as well as laying the ground work for the doctor. In short, I felt confident that my mother had good care as apposed to a conveyor belt mentality. As for Cuoco I rather enjoyed his demeanor. He had all the angles figured out before hand while going over our situation in great detail. Moreover, while outlining his plans he made it clear about the success rates for each option and the backup plan along with his confidence in each one. In other words "we'll try this and if it doesn't work which might be 50% success rate, we'll look at these two options." There was no attempt to give a warm fuzzy as the variables, ie my mothers age and preexisting conditions, since the first solution had potential for failure. However, knowing the plan had factored in these points comforted my mother. In summary, I think Dr Cuoco and his staff give the best care that can be expected, without compromise. Even the staff are intelligent, well-seasoned in health care for the heart and strive to focus on the patient's quality of life. For any new patients I think you'll be well served considering Dr Cuoco for all of your heart specialist needs.

As we end this holiday season and think about what and who we are most thankful for I'd have to say…read moreDr. Sidney is by far the top of my list. This amazing, confident, and gifted doctor has given me my life back. I had suffered with a-fib daily and terribly for years; not living but only surviving from day to day and feeling like I could die. It's a debilitating and scary condition. Dr. Sidney and his staff were extremely caring and patient with me, easing my fears and helping me along the way. There's no way I could ever re-pay the kindness he has showed me. I'm 46 and feel like a new woman! Dr. Sidney gave me my life back and that's something that me and my family are forever grateful for. If you want the best heart care for you and your family, Dr. Sidney and his incredible staff is THE BEST you'll find. I highly recommend! Thank you, Dr. Sidney, so very much. -Lisa Boggs

I was initially impressed I got an appointment quickly and my appointment went well. I received…read moresome prescriptions and one in particular needed to be preauthorized. Nurse assured me that it would be taken care of, however after 3 days they never got it approved and I had to pay $99 instead of $35.00. I thought hey no problem, she advised that she would continue to work on it so that the next month it would be covered, and I could pay the lower price. Guess what happened this month??? No preauthorization and no return calls in a month. If you have true medical concerns, not just a physical Carolina Family Medical in Goose Creek probably is not for you.

I'm a new patient of Dr. Hernandez and I couldn't be more pleased. I left my former doctor and his…read morepractice due to the fact I didn't feel I was being provided with adequate care, they seemed to be more interested in taking advantage of my insurance more than anything else. Dr. Hernandez takes his time with me, explains things so that I understand and above all else, makes me feel as if he truly cares about my well-being. I'm very pleased and I highly recommend this practice. His nurse assistant, well, she could be a bit more friendly and personable. But I'm not there to see her so I can deal with that. The rest of the staff seem very friendly and professional.

I cannot say enough how much I appreciate this Practice. The front door staff is exceptional…read morejuggling between Patients, Office medical personnel, labs, pharmacies and doctors. They multitask between charts and the phone in an effort beyond anything I could do. I've been with this practice since 1988. There have been times I've had to call back because there are other patients other than myself. My wife has been ill for several days and when we went to the Roper Care it was a 2.5 hour wait. We had to drive over 10 miles in heavy traffic just to see someone. For the first time...ever...I stopped in because she was in need a medical attention less an emergency room. Unbelievably the staff realized the situation with a regular senior patient and took a look at her. She did have a medical situation that needed treatment. At the least I was hoping they could call the ER to get us up front. No. They took care of their patient. It is not something we will ask probably ever again. The entire staff is beyond reproach and should be the bar for which others should emulate. Do No Harm is alive and well with Dr. Burger and Dr Katz' staff of professionals.

I really like my physician…read more What I don't like is having the first appointment after the office lunch and waiting 40 minutes, with no explanation in an entirely empty waiting room for a 2 minute med refill appointment.