MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

RUDE, UNEDUCATED, coughing into the phone, no hold…read more.... I had an initial appointment scheduled. Only because I want a D.O. and they have two on staff. They just called to reschedule because the doctor is no longer available at my scheduled day/time. No other openings until two months. FoR ANY of the providers. No reason to go here.

Care is referral driven, not patient centered. Unnecessary painful shot of Rocephin administered to…read moremy daughter because of the incorrect diagnosis by the P.A..

My whole family goes to Seaside Family Medicine. I am so grateful for this place! I have taken my…read morechildren to Amanda McAllister for years. She is thorough, compassionate, and crazy good at her job. She takes her time with us and provides great solutions; she speaks directly and plainly on why she wants to make a decision, so you are fully informed. When there is a problem, she leaves no stone unturned and does not cut corners or take risks when there is another way. Amanda is exactly what you want in pediatric care! She has even spent tons and tons of time making sure insurance covered my son's medication after an initial denial. I will not take my kids anywhere else, and would recommend her to anybody! Justyna Parsons is all absolutely fantastic too. They all really look at the whole picture to find and treat underlying causes, not just symptoms, actually listen, and truly care about the long term well-being of their patients. The whole place works as a team and it shows. The receptionist and nurses are always very kind, helpful, professional, and efficient. Parking is easy, the location is convenient, the rooms are immaculate and spacious, the wait is always very reasonable. They all go above and beyond! It is a great place for the whole family's needs. Thank you Seaside Family Medicine for all that you've done for me and mine!

This place needs to be investigated for medical neglect and malpractice. I'm embarrassed to say…read morethat I encouraged a dear friend to come here and they told her she has COPD. Now, they make her wait nearly a week for a call back on a prescription that she needs to LIVE!! It's like medical blackmail with these people. Kim will tell you that you need a new prescription and on a REFILL!! And be VERY codecinding and rude! Actually.. Kim is very NASTY to patients. We're in the process of contacting an attorney but in the meantime I urge EVERYONE to AVOID THIS PLACE!! They don't care about you!! They only care about the $$. I have had so many problems myself getting medicine that I ABSOLUTELY need!! I'm going on EVERY PLATFORM! My friend still doesn't have her medication! If she dies.. it will totally be their fault!! PLEASE GO SOMEWHERE ELSE!!

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

If you are looking to establish care here don't! Better yet run, run far far away. This place is an…read moreabsolute joke. If I could give it zero stars you bet that's my honest opinion. I've been seen here 3 times all last year. I've paid all my bills off but yet continue to get letters in the mail stating my account is past due and they will be sending me to collections. When this first happened around the holidays I called to see what was happening. I was informed by the billing department that my account was paid and at a zero balance and they were unsure why I was getting letters. They told me to disregard the letters so that's what I did knowing I had paid everything off months ago. Flash forward to this week I get another threatening letter in the mail stating my account is once again past due and going to collections for an appointment I had in February of 2025 that I had already paid and I had the receipts to prove it. When I called back the billing department told me they didn't have any payments on their end and my insurance company keeps denying the claims. They said I need to take it up with my insurance. So that's exactly what I did. I called my insurance and they informed me that the doctors office keeps billing for the same services over and over. They said they will pay the claim and it will be accepted and then the clinic will issue a refund and bill the amount all over again. They have been doing this since February of 2025! They said even after paying they will run the same claim multiple times. I have NEVER had this happen at any other establishment. I get all the dates of when insurance paid these out and the statement of such and call Palmetto Primary Care back. When I confronted the billing agent about what is going on he tells me I need to calm down and just magically in the 15 minutes I was on the phone with my insurance company they were paid out by insurance at that exact moment. My insurance had paid them 10 days ago at the point and this man is straight up lying to my face saying it just now got paid and he can see all my payments from months ago and my account is now at zero. Excuse me? Well that's convenient because 15 minutes prior I never made any payments according to Palmetto and my insurance never paid anything. Interesting that once I hit him with all the paperwork and dates and confirmations the account is all paid up. This is not normal. How many people is this office doing this to and people are getting scared of going to collections and just paying it? I'm sorry but this smells like a scam. I asked him to send me my account statement reflecting all the payments and showing I'm at zero. This is ridiculous and just the tip of the iceberg. Don't even get me started with the incompetent providers they have working here. Please as a patient protect yourself from this establishment and go somewhere else.

The physicians are a revolving door, and the clinical staff are incapable of helping refill…read moreprescription prescriptions timely. Being a cancer patient this is not acceptable nor is it acceptable to any patient. The Care is horrendous.. what sad is the manager Katherine at 9313 Medical Plaza Dr. is absolute useless.. She just shows up to work that's it. She doesn't wanna do any other thing. I had to complain three times because my prescription was not called in. Apparently it annoyed them and asked me to go to another office that was said by katherine the manager once I started speaking, she hung up on me.. I was new thank God I found out now. Needless to say I found a better primary care physician's office that actually cares and wants to give quality service to their This office is absolutely horrendous and should be

My husband and I moved to Summerville a few months ago. We both needed a primary care doctor. My…read morehusband looked for ones his insurance were good with. I asked new friends for recommendations. We both unknowingly picked the same doctor. He made an appointment on the phone, I went in person. in October. My appointment was for Feb 27. I got a message on Feb 12 that my appointment would need to be rescheduled. I called and was told I wasn't scheduled in a "new patient box" so I'd have to reschedule. Next new patient box was in July. I could however see a nurse practitioner the end of March. I made the appointment but will cancel. I found a doctor who could see me in March. My husband became alarmed and called and they told him he hadn't shown up for his appointment in the 4th and they would not reschedule another. He did not receive any texts or emails. I guess we won't be using this facility bc their office staff isn't efficient or helpful. I don't know if the doctor is good bc we never met.

9313 Medical Plaza Dr. office is a hazard waiting to happen... waited a month for my prescription…read moreto be called in because of inadequate staff. I am an active cancer patient needing my medication. I was left for five days without it. I spoke to the manager, Catherine who really couldn't give a crap.. then when they finally called it and they called it into the wrong when I called note to them the proper pharmacy to send it promised they would send in the medication as I had no more left and no one called it in so I was left five days without medication Monday morning. I called the office again. I asked to speak to the manager the prescription was filled month later. I am calling the pharmacy for a refill as I had four refills on the medication and the pharmacy tells me that the prescription was retracted. I called the manager at this office again who told me that I called the office to say I was which is a complete false accusation. I didn't call anyone. She told me. I should go to another office and hung up the phone on me when I asked her who she reported to. ... this office is a hazard and it's run like a circus.!!!! I do not recommend

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not…read morevaccinated and have COVID symptoms - you must do TeleHealth. They will state that is not true, but IT HAPPENED. When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes". They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others! So, the discrimination begins!

I got "roped" by clinic from Roper and the review is still there but to be fair they have changed…read moremy mind about how they do business, at least at the Berkeley Hospital I checked in and the lady behind the desk made my day (Kassidei) sp and she changed my outlook about Roper Also the lady that did the MRI treated me with care and compassion doing an amazing job from the time she did the insertion of the IV for the contrast, at times it can be a sign that something is wrong if they have to poke you repeatedly, not this time! I didn't feel a thing and it went into the vein at the first try. It is loud and she gave me a headset with rock music from the 70's at my request. Not sure how it would be without the music, loud as hell The MRI went smoothly and I was out in less than an hour and a quarter, test itself is long Five stars for you St Francis! and for Roper too

I don't know why they have so many bad reviews. I have been here a number of times for myself and…read morewith others and every time has been exceptional. I actually had my child at this hospital and I wouldn't change that choice by any means. I live in Orangeburg and this is the best hospital within somewhat of a reasonable distance. I'm so thankful it is on the outskirts of the Charleston metro area, too.