WORST customer service I've ever experienced, especially at a salon. The staff (the owner and new…read moretech Mandy) is unprofessional, shockingly rude, and they refuse to honor the terms of their own Groupon. They called me names (stupid, liar, bitch, a nobody), and the owner kept throwing her hands in my face yelling at me to get out because I asked her to return one of my Groupons since she redeemed 2 for the single service. Bizarre, since she was adamant that only one per new customer is allowed, no matter what Groupon terms say. She made it very clear that she has no respect for customers or Groupon and repeated that I don't matter at all and neither will my reviews (explicitly said f*ck me and my reviews, I'm nobody and don't matter). I know it's hard to believe - I was shocked, too. But please, know this Groupon is only available for a new tech who does a sloppy job, and she and the owner will berate you if you are new to lashes and ask questions or if you ask them to honor the Groupon you purchased. Detailed explanation below.
1. The Groupon is valid solely for the new employee, Mandy. I've only had hybrid lashes before, which I told her, and I asked her to explain what the Classic set is. She said it was 7 lashes per eye and just looked like mascara. I explained that the Groupon said it's a full set, and she kept saying no and that she didn't care what Groupon says. I thought I had surely misunderstood her, but she kept getting more adamant and rejecting my questions and requests for solutions. I stayed, hoping the results would be ok, and she didn't speak to me at all once she got started. She did a mediocre job on the lashes - they were clumpy and began coming out the next day despite me avoiding oil based cleansers. She also got so much product in my eyes that they were red and puffy for a few days.
2. I redeemed my Groupon in front of Mandy and told her I was doing so, but when I checked after the appointment, the owner had redeemed a 2nd voucher of mine. She insisted it's automatically redeemed when you book the appointment, but it was not (which I can prove with screenshots). I purchased 3 because Groupon explicitly stated each customer can buy 3 and 1 additional as a gift. She said that's not their policy and I would just have to give them away. When I tried to show her the voucher, she said she didn't care and won't honor that because they don't make any money. I paid $86/voucher, so I'm not sure how they could make 'nothing.' That policy is fine if it's established with Groupon, but a business can't just say "Screw you, I don't care what your Groupon says." She said she would email Groupon to return it to me AND refund the one I used bc she wanted me to shut up and get out. She hasn't done either of those things 2 weeks later.
3. Mandy described the classic set as only 7 lashes that look like mascara. I kept trying to clarify and ask in different ways (how many lashes? 7, is it 1 per lash? no, only 7 lashes? Yes) because I was confused, but she kept saying it's 7 and looks like mascara and that's how they do no matter what Groupon says. I didn't want to walk out on an appointment and cost her that time, so I stayed and gave it a chance. I asked the owner about it after the appointment while I was trying to get my extra voucher returned, and Mandy pretended like she never said that and they both insulted and laughed at me for not knowing what their Classic set was. They called me stupid for thinking Mandy said 7 instead of 70. Hearing and understanding each other incorrectly is completely acceptable - you apologize, treat each other with respect, and make it right.
I am a polite, calm, well-spoken woman, and at no point did I raise my voice, call names, curse, or make a scene. I tried to have a respectful conversation, and I was met with ridicule, hostility, rudeness, lying, and aggression. The owner kept raising her voice, calling me names, and throwing her hand up in my face even though I repeatedly asked her to stop. I hope that other customers have better experiences, but I also hope they are held accountable for their horrible behavior and sub par lash extensions.
