Workmanship for the repair job I entrusted them with was ultimately satisfactory; however,…read moreextremely tardy service, poor process and expectation management, and seemingly arbitrary pricing combined to create a frustrating and disappointing experience.

I absolutely love this place and cannot speak more highly about it. The staff are always warm,…read morefriendly and helpful. If anyone ever wanted jewellery this is the place i would recommend. I always get a very good price and I just really like all the people who work in the shop. 100/10

Charlie's rock shop might rock your world (ehem...sorry.)…read more Charlie (at least I assume the bloke behind the till was *the* Charlie) was happy and friendly even though we wandered in on a horrible rainy day. My friend wanted to come here because she bought her favourite pair of earrings here yeears ago...so we came in for a bit of a mooch. This place is full of interesting jewellery- some of it was gorgeous/ some of it was not really to my taste. BUT Jewellery is always a very personal thing to choose - so maybe other yelpers'd like the things I cringed at. There was also a large selection of different minerals and gemstones for sale...so this place would make any collector of stones happy. I bought a couple of pairs of pearl earrings with Stirling silver backs (for £6 each!!) and left very happy.

I love a visit to Charlie's Rock shop. Unfortunately for Charlie and his crew I don't buy much and…read morewhen I do I don't spend much, but hopefully this honest assessment of why this is one of the best shops in the local area will go some way to redress the balance of the joy I receive from a visit and Charlie's profit line. This shop will show you some beautiful geology. They have items from £2 to £200 of sheer beauty. Gorgeous necklaces, rings and other jewellery is available. This is a great place to buy rocks to make jewellery with. I have taken a few friends here to Charlie's Rock shop. They have always bought something and loved the store. A fair few have returned without me. So I have done something good apart from this review Charlie!!!

David Simmons is a friendly little jeweller just a two minute walk from Earsfield station. They…read morehave an average to good selection of all the usual stuff you'd see at a jewellers: watches, rings, pendants and necklaces just to name a few. Look carefully at what they have on offer and you'll find some really special pieces worth the hefty price tag. Perhaps the best part of David Simmons is their very capable workshop in the back of the store. You can buy a piece of jewellery and customise it by engraving it, or you can even find a ring or necklace you like in a magazine and David Simmons can make it for you. Perfect for that more expensive gift for the one that you love!

David Simmons has made a few rings for me and my family. Most rings were designed by David and they…read morehave been beautiful with stunning Diamonds, Sapphires, Emeralds and Rubies. So many people have complimented me on my jewellery. My daughter liked my Diamond 5 Stone Eternity Ring, mine had belonged to my mum in law. I asked David if he could make a identical one for my daughter for a Christmas Present. David Simmons did and it was identical my daughter was over the moon when she received hers. David Simmons Second Hand Jewellery is also so reasonable in price. We highly recommend David Simmons.

If you want high class service, this is the place to come! They have such lovely items in their…read moreshop, both vintage and new. The sales person will cheerfully help you find just what you are looking for! I found the perfect gold charm of a 10 shilling note to commemorate my recent London visit.

This shop demonstrates the very worst of business practice. Refused to refund me for a battery they…read morehad fitted that stopped working after 2 days even though I had explained in advance before they fitted the battery that I was not sure that the battery was the problem. When I returned to the shop to explain that the problem remained they said the only solution was therefore to carry out a full service at approximately £75 from which they would deduct the cost of the battery. I asked very politely for a refund on the battery. They were adamant that they held no responsibility to do any such thing. In business terms this may well be correct but good business practice looks at the ethics of selling and follow-up. When I questioned the "director" he was extremely aggressive, told me I had no right to question his working practices, that he was running a business and physically threatened me by repeatedly waving his hand in my face and shouting at me to leave his shop. He was clearly angered by my suggestions that he had a moral responsibility to his customers. He said he had no such thing. What most angered him was that I stood my ground, looked him in the eyes and remained very calm whilst he shouted and gestured. This man has let down the small traders of Merton and I would strongly avoid visiting this shop. Their solution to dealing with customers who question would seem to be intimidation and bullying the customer off the premises.

The member of staff was extremely unprofessional. I asked a straightforward question in relation to…read morethe price he quoted (which I perceived to be on the high side). My question should have been met with a straightforward answer. Instead the member of staff proceded to make some condescending implications about my item in the most passive-agressive manner. My advice would be to avoid this business. I suspect that the abundant glowing 5-star reviews on Google (nearly no 4-star reviews or below) are either incentivised or fake.

This is just a lovely, lovely shop. They've got some lovely jewellery in there - really gorgeous…read moreold pieces as well as newer stuff. I've never gone in to buy jewellery, but to get watch accessories (batteries/watch straps). These people really know their stuff and they're wonderful personalities to boot. So friendly, and really kind - how many shopkeepers do you know who give your kids a pound to buy an ice cream??

My usual jeweller was closed. So I googled and found Muljis. luckily!…read moreDilip was extremely professional from the start! We created a custom diamond ring together with Dilip. He took the time to guide us, help us with the design, and everything from start to finish. We didn't feel pressurised to purchase at all when producing the designs. We were updated at every stage. When we received the diamond ring, let me just say. I am glad my old jeweller was closed...

Bought my engagement ring from here years ago. They are very knowledgeable, and spent the time…read moredesigning and creating exactly what I knew my now wife wanted. Was left amazed with the ring... Since then I have used them for valuations, repairs, and buying gold bars. Their prices for gold bars are very good, in comparison with other jewellers in Tooting. Highly recommended

A little remorse would have gone a long way ... it took over two months for my pearls to come back…read morefrom restringing. When I politely suggested that at the very least they could have sent me an update saying they were delayed I was completely brushed off - 'we do it very well', 'you'll have trouble getting it done elsewhere' and not even a hint of an apology. That's a long time to say goodbye to a favourite piece of jewellery, but a simple apology would have helped a bit

I've bought much of my jewellery from this wonderful local jewellers over the past ten years, and…read morelike any great local shop, the more you chat to them and shop from them, the more they get to know your tastes and recommend pieces for you, whether you're spending £60 on some earrings or many times that on an eternity ring. They also do a great job at cleaning my jewellery and mending stuff I've bought elsewhere. I can't recommend them enough. Although of course there will always be people that prefer to pay more for lower quality diamonds from more famous stores!