My family and I had booked flights to Lisbon, Portugal and to leave Madrid Spain. We were a family…read moreof four traveling (2 parents with 2 kids in the middle teen years) and with 2 grandparents in their 70s. Our goal was to stay in Lisbon one week, Madrid for one week, and then look for day trips outside of enjoying the city areas. I had spoken with several tour groups but they focus primarily either for Portugal or Spain. Usually not both. I chose Letango for the main reason that they could develop an itinerary along with scheduling drivers. I knew that with the grandparents traveling by bus or train would be harder on them with the extra walking involved. Carlos did a great job of planning the entire itinerary. He planned 2 walking tours in Lisbon, 2 day trips out of Lisbon (Sintra and Evora), 2 walking tours of Madrid, a tapas tour in Madrid, 2 days trips from Madrid (Segovia/Avilla, and Toledo), a Flamenco show, and a cooking class. That allowed our family to focus on the culture and the trip versus focusing on the logistics. All of the tour guides provided were courteous and helpful. They all recognized the wide range areas and adapted speaking points, walking pace, or in answering questions to all of us. They were also flexible when our whims caused us to stay in one place longer or ask about stopping at a specific location. I hope to travel back to those countries and will be looking to work with Letango again.

Carlos was excellent to work with in planning multiple tours in and around Madrid this past summer…read more I preferred to purchase my own entry tickets and he was very flexible when I had specific requests. We had great guides and terrific communication from Carlos at all times even after the tours.

the coolest place. filled with travel books and gadgets.read more

We booked a full day Segovia and Ávila tour with this company. It was very disappointing. 50 people…read morewith one guide, who was doing the tour in both Spanish and English, which we expected. However, the Spanish commentary was two or three times as long as the English commentary. I do speak some Spanish and I knew that we were not getting all of the same information in English. We spent more time waiting around for the group to assemble then we did actually getting to see things. At every stop, we had to wait for people who were late showing up for the meeting time. They really need to have two guides for a group this size (50 people). I would not use this company again.

Beware Julia Travel - book at your own risk It was a very…read moredistressing and disappointing moment for me. I spent 10 years to save up for a European holiday for my mum. We went to Portugal and Spain - Madrid and Seville. In Seville I booked a walking tour with flamenco show, the details in the itinerary stated the meeting point is for 20:00hrs at main entrance of Alfonso XIII Lucury Hotel, and we are to arrive 15 mins prior to departure at 20:00hrs As our hotel was quite a distance, we took a Bolt to Alfonso hotel. We arrived 20 mins prior to 20:00hrs but already knew something was amiss because we were the only 2 lost looking souls. We waited and about 19,50hrs we approached front desk to check if we are indeed in the correct address 2 San Fernando and they confirmed it. We also approached random groups and asked if they were part of Julia Travel English speaking walking tour, and none were part of this group. One tour guide suggested to call OUR GUIDE but there was no phone number provided. We waited past 20.00hrs and then contacted Klook Customer service and we explained and provided evidence ce of time of arrival, copy of our tour voucher with details of meet up location and also evidence we were in the correct address but Klook could not do much element escalate for further investigation. We left at 20.30hrs very disappointed and distressed on the no show! The next day after fornally writing in with my feedback and submitted the Evidence twice, Klook said the operator Julia Travel had reviewed my case and will not be refunding due to the operator policy. Operator policy is no cancellation and non refundable. My written messages to Julia Travel via an app was also never responded to. So guys, please beware of this. Julia Travel can cheat with a no show because of their non refundable policy which Klook cant do anything about, means you would lose the entirety of the cost of booking the tour. Klook offered a compensation of 30% in Klook Cash which I doubt I'll ever need as this trip was 10 years worth of savings. I am so upset with the dishonesty of Julia Travel. It really marred our otherwise, lovely few days in Seville. Shame on Julia Travel!

From the owner: Viajes a la Polinesiaread more