Bill and his team did an awesome job soundproofing and painting my beach townhome. Shoutouts to Matt and David for doing a great job on the finish and drywall installation. Will be using them again for future projects. read more

We needed drywall throughout the entire interior of our home due to damages from Hurricane Michael. We got multiple quotes from contractors. Panhandle Drywall sold us on the initial visit. William Massey was professional and convinced us his "expert" crew could do the job. He said drywall would take nine days (he denies he said this). We also needed painting once the drywall was done. He said he had excellent painters and they could do that too. We discussed in detail what we wanted. All interior would be white on the ceilings with ceiling paint, and satin on all walls. William stated, "I would never use eggshell paint on walls". We further discussed adding baseboards, trim, and window framing. All together their quotes were not the lowest, but we felt good about the integrity of their commitment and understanding of what we had gone through. The first day of work started before Christmas in 2023. There was a pause during the holidays and work started again in January. During drywall installation, we noticed one guy who knew what he was doing, and another guy who was randomly poking holes in the drywall looking for studs. We asked why he was doing that and was told he was just someone helping out but wasn't a drywall guy. After the drywall started to get hung, the mudding and taping started. Needless to say no inch of any part of the walls, floors, outlets , door hinges, etc. escaped being slapped with mud. Then sanding. The entire interior was covered in drywall dust. Next came paint. Spray paint. From ceilings to floors. Ceiling paint everywhere, on everything. Nothing was covered. In the process after this, we paid $2,000.00 to have this mess professionally cleaned. Much work was still needed, mind you it's now April 2024. Many no-shows, broken promises to fix all the mistakes, arguments on the phone and numerous text messages. Delays because "we have other customers you know". We got numerous excuses and apologies about all the delays. We now are having to get quotes for thousands $$$$ to repaint the entire interior again, but first the drywall holes, caulk, and orange peel ripples need repair which means more sanding. We are still being told Panhandle Drywall will come fix everything, but at this point we paid to have everything done right the first time. This project took a toll on our marriage and my husband's health. We had to end our relationship with this company. I gave one star because the trim, baseboards, and window frames were done beautifully. Our only complaint was multiple promises of coming to work but not showing up when scheduled. I'm sure there will be a rebuttal response but that has been the norm throughout the process. read more

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If you want broken furniture, destroyed fixtures, drywall joint compound globbed on EVERY SURFACE of your house, texture-spackle sprayed on all your trim-work, and paint over-spray everywhere, this is definitely the crew you should hire. The owner, Bill Massey, rarely shows up at the job site and has no idea what his crew is doing. Before tape and mud the drywall that was hung looked like the boards were being cut with a beaver. Gaps were huge and jagged, all the trim holes around outlets and light boxes are oversized and janky. They drywalled over the electrical outlet for my dishwasher. After I paid the first draw, half the crew didn't show up for the next two days. I left town for 10 days to allow this crew to do their thing. I came back to beer bottles on the front lawn, ruined window blinds, light switches, and light fixtures, broken floor lamps (hand-selected and expensive), mangled wiring, and joint compound smeared on everything from my leather office chair, to the new bathroom lavatory faucets and cabinet doors, to the new deadbolt on the front door. They globbed about half a gallon of joint compound on a $1500 area rug, and then decided to cover it with plastic. I paid extra to get the ceilings painted, and there was no attempt to mitigate over-spray from the sprayer they used. Every surface in the house is covered in texture-spackle or paint over-spray, including $15k in brand-new stainless-steel appliances. They caked the electric motor of a newly-installed bathroom vent blower in ceiling paint. It was whisper-quiet when I left, now it sounds like a can full of pennies. They tried to clean the paint over-spray off the new vent/light combo in the other bathroom, and damaged the plastic lens over the LED light. That light was ruined. I paid every dollar Panhandle Drywall and Maintenance asked for. When I asked Bill to clean up the mess his crew left, his answer was "I ain't no Molly Maid!" He acted like he was doing me a favor by doing the work for which I had paid him. He threatened to dump the construction trash, which I had paid to have hauled away, back on my lawn. With my check in his hand, he then called me a "piece of sh!t" and left. He followed up a few minutes later, via text, by calling my house a sh!thole and implying he would vandalize it while I was away. I still have the text message for the Police. Did his crew hang the drywall I paid for? Yes. Did they disrespect, damage, and destroy my expensive personal items in the process? Yes. Did they leave a massive mess behind? Yes. In business, it's not how you start, but how you finish that matters. This crew is not only unprofessional, but the owner is a blowhard bully who can't stand to be called out when he's wrong. Bottom line: It cost me about $2800 to replace all the expensive items that were damaged by this crew, and took about three weeks to clean up the mess. If I walked into Bill Massey's house and destroyed $2800 worth of his stuff I doubt he would take it as well as I have. I would have gladly paid more and waited longer to avoid this, but I wasn't given that option. In 20+ years of real-estate investment I've dealt with lots of inept subs, so this is nothing new to me. I suppose I should be grateful this crew didn't burn down the house, with Bill yelling "I ain't no fire department!" read more

We first called a big box company to quote to tape and mud our rental house, but they did not call us before showing up and did not provide us with the correct quote like we asked for so we called Panhandle Drywall and Mr. Massey showed up on time as promised the next day, listened to what we wanted, discussed our options and gave us a fair quote. He was able to start later that week and finished on time. Mr. Massey kept us informed of progress on the job and he went over and beyond with the work they did at our property and the finished look was amazing. Mr. Massey and his crew were at work every day, they cleaned up after themselves and we were VERY happy with the finished result. We would definitely hire him in the future for any drywall project we have. read more