We had amazing weather while we stayed at beachside villas in seagrove Florida with panhandle getaways. The condo we stayed in 1232 in building 12 was terrible. I had saw a review online in regards to how outdated and terrible the beds are, I called and they assured me the condo had been updated and clean. Believe the comments, these beds are the WORST I've ever slept on. The make loud noise with every movement, hard, and dirty. The sheets were not clean had blood stains on them, went to strip sheets off only to find it worse with blood stains on mattress pad, if that doesn't make you want to vomit or disgusted than this is the place for you. I reached out and asked panhandle getaways for a bed pad, now they did bring new mattress covers, but didn't do a thing to help with how uncomfortable the beds are. I wouldn't recommend staying in 1232 or booking with panhandle. Panhandle doesn't have very high standards on how property should be maintained. For the price and low quality you are better to stay someplace else. This condo is a 3 bedroom. A pretty long hike to the ocean. We only used the 2 bedrooms with the one king bed being stained and dirty. read more

Panhandle Getaways - Vacation Rentals Near Me - Panama City Beach, Florida

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We used them to book a condo at Shores of Panama . I don't recommend any management company that doesn't take care of the unit they are renting. The condo was not clean when we got there. Mold in showers . Not swept or vacuumed at all . You expect some sand at beach but this was like not cleaned at all . Sandy floors and sheets ! We came late at night and the sheets were sandy. Broken closet door hanging off a and very dangerous for small toddlers ! When we came in no adequate cooking stuff , o measuring cups or anything really to cook with . Old and outdated . No working coffee pot but to their credit they ended up bringing us a coffee pot and pans ! The vacuum does not work well or hadn't been emptied in long time . I expected a clean condo with adequate supplies especially with a 3 bedroom! We stayed in Unit 428 at the Shores of Panama ! read more

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A woman in Panhandle Getaways van with her cellphone in hand while she was driving just nearly hit both my daughter and me. Didn't stop, didn't check to make sure we were okay, just continued driving without a care in the world. I will NEVER use this company for anything! read more

Amazing company. Professional, clean rentals, kind people who care. Absolutely will address problems if there are any - which we have never had. A+. read more

What a great experience using panhandle getaways From booking to the departure! They Followed up with phone calls to make sure everything was up to par. We will be telling family and close friends About them We stayed at Tidewater which was super clean and beautiful. Well stocked kitchen and plenty of towels We are looking forward to our next visit Thank you for all the great memories Ps Can't get enough of the beach!! Just breathtaking read more

Panhandle Getaways - Vacation Rentals Near Me - Panama City Beach, Florida

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We just checked in at Tidewater and this unit sucks!!! We had to wait for the longest to get our room entry code then your CSR, Desiree, was very rude as I called to report a fridge full of food on the verge of spoiling due to fridge temps set too high and controls being locked. She over talked me and eventually hung up the phone stating there's nothing she can do to help us. I first sent a FB message and was told via messenger that the fridge hasn't been used in a while but, they promise it'll be cool later. Judging by the mold on the doors, clearly it's been sitting somewhere other than in this unit! We stay at Tidewater multiple times a year but, WE WILL NEVER BOOK WITH PANHANDLE GETAWAYS EVER AGAIN! Thanks for starting our vacation in a lousy way!!! read more

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This entire experience was a nightmare. We experienced a massive water leak in our bathroom and not a single person from PG cared. They suggested that I take care of the issue myself while on vacation in an unsafe room with my 3 small children. I highly suggest anyone looking to rent from them STAY AWAY! Look at the photos read more

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Had a family emergency. Asked to move reservation. Was told they don't do that. Never had a company not willing to help someone out before that we've booked with. Greedy company. read more

We stayed in Calypso several times, never in this unit (unit 1707E). The unit was clean and presentable. The A/C unit made a squealing noise EVERY SINGLE TIME it turned on. The noise was VERY LOUD (I have video). No one could sleep. I reported it via text the next morning to the property management company and they sent someone out. They said the A/C was working. Yes the A/C was working, that was not my complaint. The management company said I was "lucky to have A/C." They refused to fix it. I requested a refund and they refused. The kitchen sink dripped the entire time (the bunk beds are right by the kitchen and the A/C unit). Stacey the property management manger stated she would call me back, she never did. I have texted and called her with no response. If you do not care about sleeping on your vacation to Panama City Beach then this is the unit for you. Also prior to check in, the management company sends you a text asking for you to text a copy of your DL and credit card from a random phone number. DO NOT DO THIS! It is not secure in anyway. Completely unprofessional. The management company was Panhandle Getaways! Completely unprofessional and I do not recommend renting from them, go through homeowners, not them. read more

We stayed in one of the beach houses near rosemary Beach called "sugar beach" Upon arrival cleaners were still cleaning about 5 or 6 people were on the front porch painting (they were there till dark) so we couldn't enjoy the porch the first day and could only use the back door. The master bath and living room/dining area had unfinished work on the ceiling. The air conditioner was not working properly and could not cool the house down . My husband has experience with such things and new what the issue was and worked to keep it running as best he could . After talking to people about it multiple times ,having someone come look at it we were asked to clean up the mess it would make if leaking water and that they would have it fixed . Someone showed up to fix it while we were packing to leave on our last day. The wifi went out on our 2nd day .while we were out a new router was dropped off without any info so one of us set it up but it was pointless we had no info to set it up and access internet. So we spent half our trip with no wifi which is necessary in the area without any phone service. The floors although still wet from mopping when we arrived turned our feet black the first night they felt Gross and we were all grossed out by how dirty it made our feet even after short periods of being bare foot. The oven didn't work so they dropped off a small air fryer/convection oven thing . There were decorations left behind including a baloon on the ceiling from previous guest. The area is great the house itself was great but the attention to detail was awful. All of our issues needed to be handled before we came to stay it was one of the most unprofessional experiences! We were in disbelief that we were expected to clean up after the broken ac not have wifi/fix it ourselves have painters there till dark while people are expected. I do not recommend staying through this company . We were refunded a small amount of money that didn't even cover a full night . We all felt ripped off and if we could have we would have left . read more

Stayed at Shores of Panama 1928. It was disgusting. They really need to not rent for a few months in order to disinfect, clean, & update. Every night we had to battle ROACHES!! On walls, all through the kitchen, the laundry room, etc. the condo has carpet(nasty filthy carpet) that is coming from the walls. Balcony furniture is sup par. One chair was broken. Beds were uncomfortable and sheets dirty. Couch and loveseat were dirty. Holes in wall, no towel rack in master bathroom. And again....ROACHES! They did come out and spray something you can just buy from Home Depot but in reality they need to bomb the entire building floor by floor. If we had roaches on the 19th floor i cannot imagine what the lower floors are experiencing. The good....view was great. Pool area is nice. read more

Will never deal with this company again! Flight got canceled due to weather and was not able to make it. Gave them plenty of notice before check in that we were not able to come until Sunday and they still refused to give us our money back. It's ridiculous that you force people to get insurance on top of the money you charge for a night. $3300 we paid for three nights and nothing back. Imagine all the other families in the same situation we were in and taking peoples money.I recommend booking through someone else. Airbnb would never allow this! read more

Karen and Chris are the best! They take care of our property as if it were their own. Panhandle could have no better operation manager and maintenance manager. They make Panhandle great and keep our home beautiful, safe, well maintained, and clean. Thank you!! read more

AWFUL ISNT EVEN THE WORD we stayed at shores of Panama and booked through panhandle. The unit was FILTHY. Sand, dirty/sticky floors, mold in the washer, air conditioner was broken, fridge would barley cool and the bed we slept on was broken on both sides , resulting in no sleep for 6 days. Our parking spot even go taken and we called panhandle and they practically told us to figure it out ourselves and was so rude toward us. Also, the housekeeper came to "clean the mold" and was dressed like she just rolled out of bed. Then asked if there was anything more she could do, I told her about how dirty the floors were when we arrived ... she proceeded to call her boss and get out of cleaning the floors. This place is a JOKE. Never again/ read more

812 @ Pelican Beach was a remodeled unit however, Panhandle Getaways are not doing their job. When we walked in, the sand on the floors was excessive! We could see trash in the corners of the floors. Dirty dishes were left in the dishwasher, the smell was awful. The dust on the blinds and a/c doors cause my husband to leave sick. I did notify them and they sent the same inspector over, the same one that didn't do her job in the first place. We sold our beach front unit in 2017 because rental companies DO NOT do their job and they ripping the owners off. It's a shame that they can't buy a shop vac for these units, it would eliminate so many dusty, sandy problems. Get rid of the staff that don't care. We will not rent with them again. read more

Beware of the mold and the lack of attention to basic cleaning details. My husband and I booked the Prominence 30A-Rest Ashored house and while it was convenient to things to do the house was pretty dirty not just wear and tear but basic cleaning details. I called the first day we checked in because there were white hairs covered on the bedroom decor pillows (which they took) and black hairs all around the toilet in toilet room which they handled quickly. However after a night of staying we both woke up congested and itchy throat and realized the primary bedroom has mold around the vent along with another vent in the main area. I reached out twice to the company via email and hadn't heard anything back to see how they would handle the mold issue. Unfortunately we stayed because we didn't have another option with it being so last minute. Never heard back from the company via email or call. read more

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BEWARE: this company is making money off the COVID-19 pandemic. I am beyond frustrated with this company. I cancelled my May 23rd reservation to Florida on April 19 which is 30 days prior to my arrival (per the cancellation policy). Panhandle is refusing to refund my first payment of $637.00. I've been getting the runaround from the customer service team for days! They continue to contradict one another. Making money off a pandemic is unethical. Period. read more

I stayed in a Panhandle Getaways property in Seacrest the end of January. Prominence 30-A and the unit was Serendipity by the Sea. It's a 3 bedroom with a fold out sofa that will sleep 8. Prominence is a new development and was just perfect for a 6 night stay. A short ride to the beach and enough great restaurants to last weeks! The unit was furnished beautifully and equipped with everything you might need. The Panhandle Getaway office was just across the street and they could not have been more helpful with any questions or help we might need. We were usually asking about the next fabulous lunch or dinner!! I can't wait to go back! read more

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We had stayed at Sunrise Resort in Panama City Beach over Spring break and the unit we had got was COMPLETELY outdated from what was advertised on the website (Unit 2202)!!! The kitchen was barely stocked and had very old kitchenware and cheap quality items. For paying $1700 for 3 days we had expected much better quality and service. The master bedroom had MOLD growing on the ceiling and affected our breathing, we got sick and were coughing!!!! Completely unacceptable!!!! There were several issues we had asked to get fixed and the maintenance did not have any sense of urgency whatsoever and don't get me started on mentioning about trying to reach management to get issues resolved! We called everyday to speak to a manager to be refunded for not resolving the multiple issues and the MOLD sooner and they continue to dodge our calls!!! This is the most unprofessional company I've ever dealt with and will NOT BE using them again! Be advised and be careful to rent from this company! read more

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Booked a vacation with them.Was told I would get an email with my unit access code the day before my arrival. No email came. Called their office upon arrival and went to voicemail every time. Had to drive to their office address at which time they gave me the unit code but no gate pass. Security gave me a temp pass but said to get a new one the next morning. Walked into the unit and noticed a box fan on the floor of the MBR. No problem, until the 2nd night when the AC went out. Called maintenance the next morning, but they did not show up until 5:30 PM that day. Never, ever, ever, even with the lowest price would I book from these people again in this lifetime. read more

Run fast! Sleep in a motel 6 before renting with this company. We stayed at Grand Panama 1-2007. Walking in the smell of mildew was overpowering. I understand not being able to get ALL of the sand off of the floor, but there was not even an attempt. The balcony was disgusting. The furniture looked like something my dog outside sleeps on and there were chewed sunflower seeds all over. Mold and mildew on the walls and vents in the master bedroom. Bed was broken (this was fixed the next day, and the only thing I can say they fixed). Washer did not spin out and refrigerator was leaking. Toilet ran all the time and you had to jiggle the handle to get it to stop. After multiple times of contacting them and being reassured they would make it right, they did not. They supposedly sent a housekeeper out a time or two but never could tell anyone had been there. The manager did finally call back the night before we checked out as we were packing and offered to put us in a different condo for the night. Little late. I asked for some sort of reimbursement. He was supposed to follow up the next day, never heard back. I currently have a dispute on the charges and am filing a report with the BBB. read more

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I usually dont leave bad reviews, but we spent alot of money at this place. We planned our 4th of July annual family vacation through this 3rd party renter. We should have done more research. The place they gave us was terrible. First off, the place was filthy. Sand and dirt everywhere. And, there wasnt even a broom there to sweep! The art work that was displayed was broken. There were broken knick knacks. The bunk beds where my children slept were broken. The toilet was broken and had to stick my hand in dirty toilet tank water to fix the flapper everytime we wanted it to flush. Why didn't we call them you ask? Well, we did. Multiple times! Everytime we called they hung up on us. Or, when we did get ahold of someone, they would say oh we will give this to our manager and nothing would ever happen. No call back or anything. We even tried the front desk at the hotel, ofcourse they did nothing at all since we booked through 3rd party. Oh and one night, we were woken up at 2:30 am with a loud evacuation siren. My kids are still in shock by the way. We had to run down thirteen flights of stairs. I have breathing problems and I also hurt my knee doing this. We get out the room and 100s of gallons of water are pouring over the balcony. We got soaked! All at 2:30 am then no apology for that no money back no nothing. So please before you book with this place. Do some research, read some reviews. And believe them because they are true! We stayed at majestic beach tower resort room 1305 tower 1 read more

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We have stayed at Panhandle Getaways properties (Grand Panama Resort) multiple times. Each time our unit has been spotless and experienced no issues. It's great that Panhandle Getaways has a desk on property (in the General Store) if we were to need anything. We always stay at Grand Panama, love the property and renting through Panhandle!! read more

I had a reservation at Calyspo in PCB. The unit was well stocked as far as dishes, cookware, etc. The toaster did not work. There were 5 in my party, and the unit was a 1 BR, 2 BA with hallway bunks and a sleeper sofa. I did not realize there was no ramp access to the beach. I did not use our beach cart because I did not want to have to carry it up or down the steps to and from the beach. I will also pay closer attention to the size of a complex. The beach was very crowded. Tower III, across the road in addition to Towers I and II seemed full or close to it based on all the people. The shower in the main bathroom had a BIG problem with the drain. After a few minute shower, you were ankle deep in water. In the other bathroom, the toilet did not stop running. Most of the time it still flushed. So in reality, we had one working bathroom. My biggest complaint, however, was with the service. I sent an email listing the three problems with the unit. I did not demand anything be fixed, ask for a refund, or anything else outside of letting Panhandle know about the problems. However, a technician was sent the night before were leaving. He was in the unit when we returned at 5:30 pm from the beach. The door was propped open, and he did not hear us come in (said he had earbuds in). Who knows how long our door was open to anyone that may have wanted to come by, and we had no idea anyone would be in there. Had I known, I would have loved to put my wallet up or get dirty laundry out of the floor where he was working (who wants someone to be next to your dirty underwear??) A text or email would have been great. My husband questioned how it was going AKA how much longer will you be here. He started to detail what still needed to be done. Husband said we are leaving in the morning and not worried about getting things fixed at this point TWICE during the conversation. THEN he had to be stopped from going into the other bathroom where my child was showering. The door was closed. Really, he couldn't hear it?? read more

Making a payment through this business is horrible! They either do E-check or credit card. If using a credit card they charge 3.5% interest on your total package each transaction. We opted to do the E-check, in turn they stated that both payments that we made were declined and charged us $10 per transaction. I had my bank on the phone while speaking to the customer service of panhandle getaways to confirm with my bank that they never received a request for E-check and the panhandle operator stated that I gave her the wrong information but would not confirm the numbers I gave them! Customer service is horrible, when I asked to speak with a manager I was hung up on. I hope our vacation is better than the phone service we are not getting. read more

These guys are morons, at best. I made a reservation for a property in Cedar Key, Fl through Hotels.com. I have the confirmation number. This afternoon, as I am looking at the information that was sent, I noticed that they cancelled my three night stay. I called and was given no reason, except she led out that there was a five night reservation that bumped me. I spoke to Hotels.com and they were no help. She said that the property claimed that I did not provide a credit card. I did and it is on the confirmation. They then said that my CC was declined. LOL...no way! These guys r incompetent and could care less. The fact that they ruined Thanksgiving does not bother them at all. Never will use Hotels.com, ever again. They along with Panhandle Getaways are a total nightmare. read more

I feel sorry for the homeowners that get sucked into having Panhandle as their property management company. They find anyway possible to add fees. And DO NOT BOOK VIA VRBO. You pay even more fees on top of their fees. Not to mention, if you pay with your credit card they make you pay an illegal convenience fee that they do not disclose to you until you have already booked the rental. In TOTAL we paid over $900 in fees for a 1 week stay (for the record I am fine paying $190 cleaning fee - NOT $25 Amenity fee, $184 reservation fee, $365 service fee?? what is this??, $200 convenience fee for using a credit card), and our stay was $2900. STAY AWAY!!! read more

Awful. Booked with them through Booking.com and they kept declining my credit cards and threatening id lose my reservation. I tried calling and emailing them and so did the Booking.com agents without anyone returning any of my messages to help figure out what the problem was. FINALLY they responded through their text chat and said there had been a glitch and they didn't actually have the availability. No apologies and no decency to send an email or communication that it was double booked. Thanks for nothing. read more

We stayed a week in PCB at Portside Resort condo U2 in June 2022. On arrival the condo looked nice but there was an odor. I had to go to Wal-Mart and purchase Odoban and sprayed everything down to get rid of the smell. After walking around we noticed our feet were black due to dirty floors. They had NOT been cleaned in a VERY long time so I had to also purchase mopping supplies. While cleaning them I had to dump the mop water more than a dozen times because the water would get so nasty. I also had to purchases more towels because 4 bath towels for a family of 5 staying a week wasn't enough. The condo did have a vacuum so I didn't have to buy one to clean all the crumbs out of the sleeper sofa and chair. During our last couple of nights we did see and kill 3 large roaches (about 2.5"). There was a gap in the corner of the front door so maybe that's how the roaches got in. When I go on vacation I shouldn't have to clean a place in order for my family to be comfortable. The cleaning fee they charge is hundreds of dollars so a GOOD cleaning should have already be done before we arrive. They also charged us over $50 for paying with a credit card. I've rented condos from other places and they don't do that. I recommend if you rent this condo bring cleaning supplies and wash all dishes and towels before using them. read more

I have used them for property management for 2 years. I lost more money than I made from them. Frivolous charges every month for repairs which were never done. $45 for replacing remote batteries 3 times in a month is an example. When I call them to report any issues, there will be hardly any response or the owner asked me to go to another property manager. At the end , I followed their recommendation which was really good. read more

The only reason for 1 star is because you have to. This Company is TRASH!!! Units are disgustin, and they say let us know if anything is wrong, well 5 attempts and nothing done. Came in to the nastiest place I have ever stayed. Dirt, sand, popcorn and all filth in floor. Dishwasher full of nasty disgusting rotting dishes. These people would do nothing about it. There is nasty sticky stuff on walls just overall disgusting. They will not fix it for you either. read more

Palms of Destin 2317, our stay was from 11/15-11/30 2020, walked into a poorly maintained rental. Worn down, damaged furniture, pics on website are deceiving. Roach found in one of the rooms. Several emails with photos of the conditions of this location including mold in bathroom. Was told no pets in that rental but the entire floor we were on was full of dogs and my children are severely allergic. Was contacted by Annie and was told a supervisor Ashley would call me back. We received no call. Total charge $2216. Request a partial refund. Received no resolution. Not worth your hard earned $. read more

AVOID THIS COMPANY AND AVOID UNIT 929. Everything is dirty-- floor gives us all with black feet, dishes are not clean at all and old, scratched, stained and filthy, tubs have black mold around them, bugs on the floor, carpet has tons of stains and not vacuumed, the couch is torn, pillows have stains, wallpaper on bar wall is starting to peel off, outside deck needs washed bad, the dishwasher is not attached to counter, the stove is very dirty and rusting, the front bedroom has a humidifier in the bathroom closet but whole bedroom and bath smells like musk and mildew. The nice pictures do not tell the story of this unit! And I'm being charged a $155.00 cleaning fee for when I leave? I would like this fee to be given back to me as I have spent three hours wet swifting the floors and vacuuming the carpet, plus two hours washing some dishes to be able to just have a few clean ones to use for our stay. Whoever is cleaning this unit should be fired. I've sent the management company photos. I booked with Hotels.com and I have proof on my Hotels.com confirmation of "Free Parking" but had to pay $50.00 to Shores of Panama or get my car towed. That's what happened to another guest as I was talking to the concierge desk where you pay the association $50.00 for parking and wristbands for the pool. This cost was not listed in Hotels.com booking at all, in fact, it says under amenities "Free Parking" which is 100% not true. Stay away from this unit and this building! There are tons of bad reviews on Tripadvisor but I didn't read them before booking this as this was a last-minute get-away for my wife for her birthday and our baby who is turning 1 next week. I'm just so upset for them. But trying to make the best of it for them. The owners of this unit should be ashamed of its condition and I'm going to email them pictures to let them know as well. It's sad because this unit could be great if it were cleaned properly and fixed up just a bit. read more

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This place is a rip off. I stay frequently for work and have used them a few times. This particular stay I had to leave due to the hurricane and evacuations in my home town. Due to the fact that my son was there it was necessary. When I informed panhandle getaways I had to checkout early they said no refund would be issued because the weather was fine in the panhandle. Total lack of customer service. This company clearly does not value your business. read more

I reserved a condo for 1 month last year in January and because of Covid I had to cancel, I called them in the fall and was told if I cancelled I would receive refund but when covid hadn't gotten any better I felt it best to cancel this time I got a different person and they said no way and reffered me back to contract no refund no matter what. So you either buy their insurance for half price of deposit or you get nothing back. read more

Similar complain that Victor M had on 11/27/2019. After inquiry about a property back in March 2019, which is listed everywhere VRBO, AIRBNB, TripAdvisor, as well on Panhandle Getaways, I was told that the dates of June 18 to June 27, 2020 were available. I booked with Tripadvisor making a down payment of $1666.80 on March 4, 2019 with a confirmation. On March 7, I received a Phone Call from Panhandle saying it was not available for dates, and then on the same day, I received an email confirming that Panhandle would honor our request. My wife and grandkids were extremely excited and we have thought about your property several times over the last few months. Fast forward ten months to January 8, 2020, when I decided to make pay off the balance of my rental for your property. I paid the remaining $1318.80 that was due, and received an email from Panhandle Getaways with confirmation, however with in 2 hours, my reservation was canceled. I immediately called both Trip Advisor and Panhandle Getaways, both said the property was already booked June 26 to June 28! I was totally confused and still am that how could I have made a large down payment for dates, the company have my money for 10 months with a confirmation, and yet Panhandle Getaways canceled it. Never use Tripadvisor, ever again, or Panhandle Getaways as property mgrs.... read more

First-communication was easy but was not followed through with promptly. It took until the 2nd night of our vacation to get a code for the beach & pool entrance along with required arm bands PLUS cover the bed. Second-booking was easy & economical. Third-the studio at Fountainebleau 407 was super cute. I may use the company again once pandemic is over, to give them the benefit of the doubt bc of new regulations. read more

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We had no problem booking our room or checking in at the resort. After a few days in unit 713 at Pelican Beach, we discovered one of the bedrooms was infested with bedbugs in the wicker headboard and wicker side tables. We reached out to Panhandle Getaways and basically spent most of the following day trying to figure out where we would be staying the remainder of our stay. This was three days into a seven day stay. We were booked one night at another property. We were told not to mention why we were moving since they may not let us check in. We were also told that we would have the cost of our trip refunded by at least two different agents. We moved back to the original property, different room for the remainder of the stay. We were told again that our money would be refunded and before moving to the last room and in discussions after our return home. A portion of the cost of our trip was refunded, not what we were told by the agents. My daughter suffered bites from bed bugs and we had to deal with moving multiple times. We have also had to worry about if the actions we took during the trip of washing our stuff multiple times and using the heat from a dryer and our hot car to "cook" any bugs, actually being enough to kill Andy bugs that might have been in our luggage. Or worry that we now have them in our home. In addition to the bed bugs, our room had mold in the vents. I have tried numerous times to get ahold of the manager. My calls have gone unreturned even after she told me she would call me the next day. That was two weeks ago. I work for a company in the travel industry that prides itself on taking care of the customer no matter what. If Panhandle Getaways had done as they said they would and refunded our money, my review would have been different. If they were not going to give us a full refund, then they should not have given that impression. read more

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THINKING OF THE SEA Spent over $4000 on a condo in Seaside Florida booking through Panhandle Getaways. That equates to $500 per night and should equal luxury . We arrived to a garage full of smelly overfilled trash cans full of dirty diapers and old rotted food. Upstairs the tv was shattered. The Guest room doorknob had sharp shard from being tampered with & sliced my hand open when I turned the knob. The bathroom walls were scratched by an animal and the door was damaged and unsightly. . There was 1 knife in the whole condo! We had No ac for 2 days 1 night , and the condo never became fully cool in 7 days the coolest was 73 - 76 degrees at night. The dishwasher would not work for 3 days, it only Beeped continuously. They sent a clueless repairman who did nothing. I had to google it and hook it up myself . Then the disposal stopped working and the sink backed up , and was full of the previous renters food remnants. The pool was massively over crowded . Many times not enough lounges or chairs for # of people there . We had items stolen from Our unit and the thieves played with the stolen property right in front of us in the pool. When we asked for help from The security guard he just shrugged his shoulders . There are no "free golf cart rides " to the beach as advertised- Only an overcrowded shuttle runs certain hours . The quality of everything has declined since last year and the year prior. The shared spaces are crowded to the point of being miserable. We were offered a laughable $75 back and spent $4000 on this condo: We made DAILY PHONE CALLS to PANHANDLE GETAWAYS... SPENT HOURS OF OUR VACATION trying to get these issues resolved. unbelievable . Poorly managed. No inspection, no upkeep and a poor cleaning job. read more

We reserved a stay at the "Catch of the Day" in Prominence on 30A in February for a 4-night stay in mid-June. About 3 hours after we checked in on our arrival date, the Property Manager for the unit called and told us we had to check out immediately, stating that our unit "was actually not available for our dates" and that the owner was coming that night to do some work on it. We had also received a strange phone call from a Panhandle Getaways employee shortly after we arrived stating that our unit had flooded (though it clearly had not) and we would have to be moved. We were informed that our our options were either to move to another unit in Panama City Beach (30 minutes away) with a partial refund or receive a full refund and find our own place to stay. We asked what would happen if we didn't vacate the original unit, and she stated that the police would be called to evict us. After much back and forth, the Property Manager agreed to refund us in full and move us to the unit in Panama City Beach at no cost to us. So we packed up all of our luggage, groceries, and 4 young kids (already ready for bed), and hit the road at 8:30 pm. Upon arrival at the Panama City Beach unit (a condo in a high rise building in a busy stretch of PCB), it was quickly obvious that we were given a lesser unit that was not even ready for guests. In fact, the next day a representative from the condo company stopped by and seemed surprised that we had already checked in, stating that the unit had not been cleaned prior to our arrival. This was fairly obvious to us given that the master bed had no sheets and the comforter was tossed on the floor. We reached back out to the Property Manager and Panhandle Getaways with our concerns and were told we had no other options. Left with no other choice, we frantically made a last minute search and after several hours, located a unit back in Seaside that was available for the remainder of our trip through AirBNB. We were refunded in full by Panhandle Getaways, but of course had to pay for the new rental unit, which was more expensive. Several weeks later, we are still going back and forth with Panhandle Getaways about a full resolution on the issue. We were extremely disappointed, and frankly appalled that a company based entirely on hospitality would treat people this way. Do NOT stay at this unit and do NOT use Panhandle Getaways! read more