Very helpful. I knew what I wanted when I went in and I got it at a reasonable price, with no…read moreannoying attempts at upselling.

There are not enough words to describe how incredibly pleased I am with their service! They took my…read morering from looking musty to a Must see! Roxy saw my vision, the jeweler made it happen, and it was worth every dollar! Thank you!!!

This is what a family owned and run business should be! Customer service is amazing- repairs done…read morein the store to the highest of standards- your jewelry isn't sent off to some repair shop - done in house at reasonable cost and done quickly! Amazing family and I feel lucky to have met them

I went in with an idea, not really looking over their inventory... just showing pictures of things…read moreI found online and wanting it to come to life. I was heard, respected, valued, and very much taken care of. Some customization had to take place but it was all done in house with reasonable pricing and timeframes. And let me tell you... their recommendations and the overall outcome of the final product superseded what I thought I wanted at the beginning. They took my idea and made it 10times better and it came to life faster than I expected! This will always be my go to for all things Jewelry! A+++++

Melissa is their best sales representative she goes beyond expectations! Their prices are the best…read morein town!

I have been here three times now over the past years to get my wife gifts. The first time, I had a…read moreMelinda help me out. First time I went in, I was a bit timid not knowing anything about jewelry since I hadn't purchased any in a long while (I still dont to often), but she has listened every time, and led me to what my wife seems to love. Been married almost 22 years, she knows what my wife likes, so I will be a long time customer ha thank you.

So me and my fiance went to check out some rings. & going…read moreinto the store was good. But then to find out the guy locked us in. Felt very uncomfortable then told my dude to go pick cotton.... Will never return. Will never spend money here. I'm not sure what the owner was thinking but WE ALL don't steal. And don't need to steal !

Jerry did an amazing job on my engagement ring and wedding band! My husband said he was very…read moreknowledgeable and trustworthy. We are loyal customers for life!

Really nice people! Fair prices for melt down. Good experience! I will be going back!read more

I recently tried Visalia Jewelry and Loan when I had a need to sell some valuables. I didn't know…read morewhat to expect, but was pleasantly surprised and happy with my transactions. Every part of the testing, weighing and payment was conducted in front of me, Liz and Kristin were friendly and transparent in their calculations and actions, even explaining the process as they proceeded. I am happy with the payment I received for my items, and will definitely return. I appreciate Visalia Jewelry and Loan for making the process easy and the environment welcoming. Five Stars!!

They are wonderful, if you didn't know they used to do the jewelry repairs for Gottschalks. You…read morecan't beat their prices for repairs, and they do an excellent job!!

I took in a necklace to have a broken chain repaired. They returned my necklace to me with two…read morediamonds missing.

Love working with Karkazian Jewelers. Kevin is careful to understand what you are looking for and…read moredoesn't try to upsell you. Great staff to work with!

Fast and friendly services!! My boyfriend went in to reshape my ring & came back out within minutesread more

The customer service is decent but the communication with customers through email to discuss custom…read moredetails to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers.

I would not recommend making any purchases from the Valliani store in Visalia, CA. The…read morereturn/exchange policies are not clearly explained upfront. When I went back to exchange my watch a second time, I spoke with Belen and Jorge, and neither made any effort to provide good customer service. I was told the watch could not be exchanged because links had been removed -- something they offered to do without me requesting it. Instead of working toward a solution, they repeatedly quoted policy and showed no concern for making sure I left satisfied. Needless to say, I walked out very upset and disappointed. This experience was a reminder never to buy from a chain jeweler again. At Valliani, Belen and Jorge seemed to care only about making the sale, not about the customer