Customer service is lacking in the office. Very difficult to get calls returned or questions…read moreanswered. If someone named Miriam E. answers the phone, she will gaslight you and talk in circles.

Dr P is a patient-attentive doctor. She's knowledgeable and personable, communicates effectively,…read moreand takes real time with each appointment to ensure questions are answered and issues are addressed.

Five stars is NOT enough for this incredibly intelligent MD aka Dr. Olken. I was extremely…read moreconcerned after finding out my long time Dr. (Who I love and respect) was retiring soon. God had His plan over mine and WOW, I'm truly BLESSED to have been scheduled with Dr. Olken. I will always cherish my previous Dr. but I so grateful for Dr. Olken. He's professional, knowledgeable, brilliantttttt, patient, listens, kind and straight up, honest! I would highly recommend him to anyone who wants REAL health care that TRULY cares about you. It's hard to find! Thank you Kaiser for having this gem on your team. We love Dr. Olken. One more thing, a huge bonus, his nurse, Bethhhhh is so sweet and supportive. Perfect team!

I have been with Dr. Olken for over 10yrs and he is the best Dr. ever! He takes the time to listen…read moreand discuss any health concerns you may have. He comes up with a game plan to address your issue: the best part is that he really and truly cares! He is pleasant and patient and has a fantastic friendly staff to assist him. Don't hesitate, if you are looking for someone to really hear you see him!

I received a letter that Dr. Vourlitis could no longer be my doctor (she had been scaling back her…read morehours from full-time to part-time to less and less over the last few years to focus on raising her kiddos) and I could not be more sad about it. Dr. Vourlitis has been the absolute best doctor I have ever had. I'm not sure if she's still practicing for a small group of patients, but if she is and you're able to have her as your doctor, consider yourself lucky!! She was always so attentive during visits and it was always apparent how much she truly cared for me and my health. Now I have the daunting task of finding a new doctor.

Dr. Melissa Vourlitis at Scripps Clinic in Rancho Bernardo is brilliant, honest, real, and…read moreprofessional. Melissa is innovative and thinks beyond the box when trying to diagnose medical concerns. Melissa does whatever it takes to get you the care you need and delivers the information in a way that you can understand.

During my pregnancy I had a problem with my family practitioner, a follow up was made by the…read moremedical facility and it was suggested that I change my family practitioner to Dr Mark Shalauta. As the medical facility is convenient for where I live I agreed to give him a go. On all occasions that I have been to see Dr Mark Shalauta he has been willing to spend adequate time to explain information to me, listen to any concerns and provide solutions and answers to my questions. He really listens to what you have to say which is a big positive in my book in regards to a doctor. I am so impressed with him that I have changed my daughter over to him from her pediatrician as I was not feeling a connection with that doctor. I am glad to have found such a great doctor, he is an asset to Scripps!

Dr. Shalauta has been my primary care physician for years, and I couldn't be happier. He's a really…read morefriendly person and always takes the time to answer questions. The nurses in his office are all very friendly as well. There can be a bit of a wait to get any appointment, but it's never been bad enough for me to even consider switching doctors after probably six years.

I'll start by saying David was great! His nurse Adelle doesn't know how to code for billing and the…read morebilling department is incompetent. My physical was billed as office visit and they keep emailing for me to do a physical. Was going to be 100% covered, now forced to pay $540. I was told to not say anything at physicals or they can charge anything they want. I'm finding a new trustworthy Dr.

Very responsive and listens to your issue. Office is well organized, but busy. I recommend for a…read morequality MD.

Michelle T Novales DO and the Kaiser team are the best. She listened to every concern that I had…read moreand addressed all the issues that same day. By that evening every Michelle and the Kaiser team provided the following services to me. Four blood testes completed with results by 11:54 PM, two exrays of me knees, dermatologist referal, shingles shot completed, physical therapist referal, foot orthotics recommended and exam completed. They did more in 6 hours than Blue Shield did in two years and blue shield still hasnt completed what i needed. I would recommend her to all. She is a Blessing.

This was the best and easiest trip I've had with a doctor. Dr. Novales was amazing! Quick and to…read morethe point! I recommend her 100%! Thank you for getting me on the right track!

What started great became a huge disappointment--especially for patients on Medicaid…read more At first, this facility and Dr. Hegyi were great--attentive, communicative, and thorough. But as time went on, that quickly changed. I'm not sure if it was because my mom has government-provided insurance (Community Health Group), but the care and service she received noticeably declined. Her in-person appointments were suddenly switched to virtual, and the doctor consistently showed up extremely late--or not at all. And I don't mean 10 or 30 minutes late--I'm talking 2 to 4 hours late, or completely missing the appointment with no notice. We'd have to reschedule for the next day, only to sit in the digital waiting room for hours again. When I asked about returning to in-person visits, I was told those were "for paying customers," not those using Medicaid. That kind of distinction feels discriminatory and elitist. Communication became incredibly difficult. I had to call multiple times just to get help with urgent medical issues, and getting a straight answer became almost impossible. Then my mom--who is 100% disabled, relies solely on Social Security, and lives well below the poverty line--was blindsided with a bill of over $400. She had no idea she even had a co-pay. No one ever explained this, and it was never brought up during visits. I called her insurance provider myself and found out that billing was never properly submitted, even though my mom has dual coverage. I left a detailed voicemail explaining this. I followed up a week later. I emailed them on February 20 and March 7. Still--no response. And now my mom has been sent to collections over something she was never told about and that could've been easily resolved had anyone returned a call or sent an email. This might be a minor inconvenience for office staff, but for someone sick and in poverty, this is immensely stressful. And that stress is now affecting her health. Internalized stress in someone already disabled is dangerous. The real issue isn't just a billing mistake--it's the complete breakdown of communication, professionalism, and care. Had we been private pay clients, I truly believe the attentiveness would have been entirely different. That's the part that's most upsetting. We weren't treated like human beings--we were treated like less. DO BETTER. Patients deserve respect no matter how they pay. The way this was handled was not just disappointing--it was completely unacceptable.

Dr. Hegyi has been my primary care physician for many years and has always been knowledgeable,…read moreprofessional, efficient and considerate with a positive attitude and appearance. The office assistant is also helpful and patient. I highly recommend Dr. Hegyi for your primary care needs.

Dr. Genovese is one of the most caring doctors I've ever had the pleasure of being a patient of…read more He listens and cares for me without any judgement, and I feel like he is present with me through the whole visit. He obviously is very passionate bout being a doctor, and I always feel well taken care of and heard when I leave his office. I email him for questions or small issues, and I always get an answer within 24 hours, and that is a extremely significant knowing how busy they are. Thank you Dr. Genovese.

From the owner: Health care leader whose mission is to keep you healthy. Under-one-roof convenience, 24-hour advice…read morenurse, and online access to manage your health - anytime.

Dr. Priya Jagasia and her nurse, were kind and took the time to answer my questions…read more Thanks Deborah B

It was great meeting my new Primary Dr. Jagasia and her caring Team. They all made me feel…read morewelcomed. Dr. went through my medical file with me taking her time, getting to know me and answering my questions along the way. As overwhelmed as I felt with all the info and upcoming tests and appts she eased my mind and heart telling me we're going to take it one step at a time. It was the best experience.

Heather is amazing in every way with scheduling. She messaged Dr. Arun to let her know about my…read morerequest to be seen after an Urgent Care physician recommended it. Veronica administers numbing eyedrops with ease. This is the second time Dr. Veena Arun has saved my eyesight. This physician is truly one of a kind, a true angel and a caring individual who is personable and helpful. Dr. Arun made the time today to see me on very short notice as a follow-up recommendation from Urgent Care to see Ophthalmology. Although Dr. Arun wasn't the on-call physician today, she saw me early. I am so grateful to her. Additionally, she alleviated my pain and suffering that I had after my Urgent Care visit. Dr. Arun patiently explained to me how the process works for my path going forward. She is such an exceptional doctor. I am very glad she accepted me today. Dr. Arun prescribed the correct Rx. Dr. Arun correctly diagnosed my condition. I implicitly trust her with one of the most vital organs - our eyes. What a brilliant ophthalmologist she is - and caring, too. Love this doctor. She helped me understand.

This place is busier and busier. It feels more like Kaiser then sharp. I am always waiting longer…read morethan my appointment time, to see my practitioner. And last minute cancellations and no one is covering them. The ADA parking is out of code with the federal and state mandates. So if that is something you need, plan for extra time to find a reasonable parking spot, bring a driver or use a ride share. Parking is atrocious for anyone needing ADA parking. This used to be the premiere health care, or at least second. And they are consistently slipping from that. The level of customer service at the front desk, the amount of time the doctors actually spend with you, makes me wonder if they have switched to a for profit healthcare system. Not horrible. Better than healthcare say in Alabama. But. There is a lot of room for improvement.