Crystal was amazing in the front extremely helpful and answered any questioned we had,the guy who loaded our trailer on was just as friendly and helpful very very kind genuine people highly highly recommend using them if you are anywhere in the are or even if you are a drive would recommend them. pricing isn't like anywhere else extremely affordable. read more

Beware of this rental company's business practices. They either made a mistake or were dishonest about their rental rates. When I called to find out why the charges on my credit card did not match the quoted price, the lady was very combative and made no attempt to rectify the problem. Instead, she simply hung up the phone. I rented a bush hog from this company. I was initial quoted a daily rate of $100 per day or a weekly rate of $350. I chose the flat weekly rate. The problem started when they loaded the bush hog onto my trailer. I noticed that the bush hog's attachment was not a standard 3 point hitch, but instead had a Landpride proprietary "quick hitch" attachment system. This system only works with a quick hitch adapter, which attaches to the standard 3 point hitch like I have on my tractor. However, I didn't see an adapter. I asked the yard guy who loaded the bush hog if he could grab the adapter. He responded that I would need to talk to the lady inside about that. Confused, I went back inside and told the lady at the front desk that I needed the adapter. She replied that I could not have the adapter because, "we only have one adapter and all our other tractor implements use it." Surprised by this, I asked for a refund and to have someone unload the bush hog. She initially refunded the charges and they unloaded the bush Hog. But, as I was leaving, the yard guy flagged me down and said, "she changed her mind, you can rent the Bush hog if you want it. Now, more confused than ever, I went inside again and the lady said that they had found another adapter and I could rent the bush hog with the adapter if I paid an extra $35. I specifically asked, "so I can rent it if I pay another one time rate of $35?" I understood this to mean that the weekly rental rate would now be $385. She replied, "yes," so I said okay, do you need me to sign new paperwork? She said, "no, we can use the same paperwork and I'll add the additional charge. The Yard man loaded the bush hog again and I left. The next problem was that I intended to keep the bush hog through Saturday. However, the company failed to explain that it is closed on weekends and you cannot return any equipment then. I only discovered this because I called to find out what their Saturday hours were, only to be told they were closed. Therefore, I had to return the bush hog a day earlier than I had planned for. After returning the bush hog, I checked my credit card statement and discovered that I had been charged $525, instead of the expected $385. When I called about this discrepancy the same lady I had spoken to when I rented the bush hog told me that I was charged the $350 plus an additional $35 per day for the adapter. When I asked why this was different than the flat $35 charge I was initially quoted she became combative and rude. I told her that $35 a day for an adapter I could not use the bush hog without seemed excessive given that the whole bush hog was only $100 per day to begin with. In fact, it should have simply been included in the rental to begin with. She refused to do anything further and eventually hung up. read more

The sander that I rented was heavy, and the man loaded it into my van. The sander had a piece of sandpaper still loaded in it from the previous user, which the other employee told me "still had some use on it". Note the photo where the sander dumped dust in my van. The employees told me how to use the machine, I read the instructions, and watched a video online. When the sander started, the paper loaded in it shredded immediately and took all the paint from where it was on the floor -left it bare. I loaded a second piece of paper, which also tore, and the sander again made a loud noise. At $3 a piece of paper, I couldn't continue, so I returned the sander first thing next morning. Obviously I hadn't used it because the only paper I had used was the shredded pieces. The machine wasn't working properly, hadn't been checked or serviced between users. I requested a credit, which they refused to do. read more

Papertown Equipment Rental - sanding dust that dumped into my car at the time of rental - Machine & Tool Rental Near Me - Canton, North Carolina

Construction companies BE AWARE!! I will say I try and support the small local business before I go to a larger chain. This is the worst experience I have ever had renting a piece of equipment. I have been in construction since 1988 and rented specialty equipment from all over NC, SC, TN, GA,VA. I have never dealt with a company that does business the way they do. As with a lot of construction projects, we did not get the job completed by 8:30 am on the day I was to return it, With any other rental company I have dealt with, you call to extend. I did not have the chance to call before Jessica called to inform me that is was to be returned by 12 noon. I told her we were not finished and I needed it another day. She basically demanded it be back or she would charge me for the rental of the person that had rented it after me. It went bad from there. I kept it and she charged me, My invoice from Friday to Tuesday was 634.00 and for one additional day she charged me 420.00 now tell me how she came up with that amount due for one day. She calls me at 7:30 to tell me the unit needed to be returned by 9:00 am or she would charge me again. I told her it would be returned by 12pm. Let's just say It went ugly from there. I had to choose her rental place because someone did not return the lift I had rented from another rental company. This happens in the construction business more than it doesn't. I don't know how long they have been in business but I can say, it will not last long if they continue to do business this way. Take my advice and don't use them wait for another company that has what you need available. THIS IS THE WORST RENTAL COMPANY IN NC,SC,TN,GA AND VA STEER AWAY! read more