I rarely leave negative reviews, but after today's experience I feel obligated to share mine.
My pool is less than three years old, yet I've spent much of the past two years dealing with a leaking pump and repeated gasket repairs. From almost the beginning, it seemed like there was always another issue to address.
Today was the final straw. I learned that the pump Paradise Pools installed has been discontinued, replacement parts are no longer readily available, and I'm now facing approximately $2,500 to replace the entire unit instead of making what should have been a routine repair.
When I called Paradise Pools to express my concerns, I felt completely dismissed. I wasn't looking for a free replacement--I wanted someone to acknowledge that a major component of a pool that's less than three years old shouldn't have a history of leaks and then become unrepairable because parts are no longer available.
Looking back, it felt like nearly every aspect of the project was subcontracted. I never had the impression Paradise Pools was directly overseeing or standing behind the work. When problems arose, it seemed no one wanted to take responsibility.
Unfortunately, my experience has been disappointment after disappointment. Between the recurring leaks, the quality of the workmanship, the choice of equipment, and the lack of customer support when problems occurred, I cannot recommend Paradise Pools.
A pool is a major investment, and customers deserve quality construction, quality equipment, and a builder who stands behind their work long after the final payment is made. That was not my experience. read more