Wide selection with excellent and professional service. Value was there since they had what I…read moreneeded and no one else did.

Buying a pool has become one of the worst experiences I have ever dealt with. ZERO customer service…read morefrom the company they use to install pools, we were no-call, no-show multiple times & they do not work weekends. So if it lightly rains all week and they miss your appointment & then it's sunny all weekend, don't expect them to come install your pool. You are added back to the list, you don't even get a text about your next appointment for about a week or sometimes even 2 weeks. And THEN you have another week or 2 wait for them to come install (or not??!!). Our install ended up being pushed back over a month. I can understand the weather makes things difficult but their non existent customer service really makes the whole thing even more frustrating. Once we FINALLY got our pool put up, we realized the installer carved words into the siding of our pool. Not to mention the liner has creases all throughout the bottom, and the pool bottom is not level. You can clearly see the water level is different around the edges of the pool. They sent someone out to replace the carved pieces (after denying that anyone from their company would ever do such a thing). At this point my husband wanted to take the pool back & demand our 11k back! We had been delivered JUNK and it was installed by JUNK installers. Speaking of - once we messed with everything for a week straight we FINALLY got some of the steady leaks to stop or at least slow to a drip, we then realized that they did not hook the salt cell up after the heater, it was installed before. Fine. We pay them again to come out & hook it up in the proper order. 4 weeks later the hoses blow off the salt cell & we loose the water level clear down to the return hose level. Mind you, different hoses have blown off 3 separate times now. So every single hose they have hooked up has blown off of the pump or pool itself, causing us to lose large amounts of water multiple times. This install company has been a huge joke, and the best that Valley Pool can do is say Oh sorry, we have had some issues with them this year. Your pool will stop dripping eventually & work itself out. CAN SOMEONE DIRECT ME TO A POOL COMPANY THAT DOESNT SELL JUNKY PARTS? So I can purchase new hoses & clamps that actually fit & do their job? I have refused to give Valley Pool any more of my money, we have been stopping in Pool City & Alpine for shock & chemicals & will continue to do so in the future. This has been an absolute nightmare of an experience. A VERY EXPENSIVE EXPERIENCE.

Awful Follow through We went to them in October of 2018 to…read moreget a new side wall ordered which rusted under warranty. They claim they ordered it from the company. In March of 2019 we started the phone calls to pool city. Initially they ignored them until I showed them the emails from November. I told them we need to get this done or I will be going to the magistrate. It is now July and they keep telling me that it is on order with the manufacturer. I leave messages and no one calls me back. I would be very leary of doing business with this group. They are a franchise and I don't know how they stay in business.

The customer service is atrocious. Our experiences with them for 17 years has been more miss than…read morehit. We got our pool after purchasing our home. We ordered it, it arrived, we called for an install date and didn't get one. it sat in the garage for 3 months before finally my husband called them to come get it. they installed about 2 weeks later. The salesmen are great except they don't tell you everything. A week ago we dropped a lot of money there. We were told we could return an item before 90 days, he did not tell us to not use the product. We used it and it does not suit our needs. We were told today that they might can give us another product but that is all they will do. This is just one of many experiences we have had with them. Shame on us. We will not be returning!!!!

Two summers ago, Alpine Pools Cranberry, removed an old pool and installed a new pool for us. They…read morenot only did excellent work, but they even coordinated the electrician, concrete company and fence installer. They went above and beyond. Since then, they have done two closings and one opening, all well done and the week I scheduled. Although, I do schedule early so I am not on a wait list. I will continue to use their services.

Had a very bad customer experience with being overcharged, double charged, poor communication and…read morebad customer service. If you have a problem, they will leave you hanging. I spoke with Mike, the GM or owner, and he is all about lip service, no follow through. Not the sharpest tool in the shed either. He gets stumped with the easiest questions. There are many other options in the burgh to consider before getting beaten up by this group.

Been since spring of 2018 and after spending OVER $1000.00 my hot tub still does not work. I made…read morethe mistake of calling them in the first place.

Ordered and paid for hot tub cover over 7 weeks ago still waiting . Have been lied to repeatedly…read moreabout delivery and installation. Worst customer service I've ever seen. No one calls back and they make you pay in full when you order. By next week will be at magistrate.

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

I loved the final outcome of my new landscape!!! Their attention to detail and communication from…read moredesign to completion was exceptional!!! Highly recommended!!!

On 5/19/16, a Brandon Landscape truck did not secure a wheelbarrow on their truck, causing it to…read morefall off and hit my parents' car, doing thousands of dollars worth of damage (thankfully they weren't injured or killed - which just as easily could have happened.) The employee was cited by the Franklin Park police department for having a unsecured load as well as driving without proof of insurance. Their now fixed car has been held hostage at the repair place since 6/24/16 because Brandon Landscape's insurance company cannot or will not send the check for payment to the repair company. First they claim that it was sent to the wrong address, and now they claim the check was mailed on 7/1. Calls to both the company and their insurance partner have gone nowhere. I would NEVER do business with this company, and believe me, I will tell everyone I know to do the same.