Cheaper is not always better. They do NOT take…read moreappointments. This is very inconvenient for me personally when I have to be at work at a certain time. There were a couple times they never showed and I ended up having to call Paradise Taxi to get to work. (they gladly take appointments) I am also not a fan of the vans. That's all they have. Sometimes I feel more comfortable in a car, but they don't have that option. It's also scary to hear through the grapevine that one of their vans is uninsured. Maybe that's why they're advertising that they are so much cheaper? Be careful out there, you guys.

Had great service with these guys! Was great for our group of 6 in one cab and the driver cool and…read morefriendly. Cheap too. Haven't used the other guys but I'd take these guys again for sure!

Tried Uber... 6am. Tried Lyft, 6:40 am. Called budget and got a ride within 15 minutes at 12:30…read moream. Jeremy was my driver and he was polite and friendly. Showed up in 10 minutes when dispatch said 20. Great customer service. I'd give 6 stars if I could.

Although I wasn't able to use their service due to me waiting until the last minute to call them,…read morethey were very professional and kept me updated about times and places. I will call them again if I ever need a cab.

I saw the taxi driver throw trash out of his car window in the Toys R Us parking lot. When I called…read moreand asked to speak to a manager to complain he scoffed at being called a manager. He declared that he was the owner. It became clear he was driving and the person I had just seen throw garbage. I started to say I just saw you throw trash.... and was hung up on before I could say ... out your window onto the ground.

Prompt and easy to deal with for a prescheduled ride early on a Monday. Credit card usage was a…read morebreeze.

Pricing was very reasonable compared to other services in the area, and I appreciated that they…read moreaccept both cash and card. I also liked that I could call and speak to a real person instead of just relying on an app.

It's very unfortunate that the quality of service is as poor as it is. On numerous occasions have…read morethey said they will be able to pick me up in an estimated time and never shown up. In addition to that recently within the last three months they blatantly refuse to pick up the phone. For the pricing that they charge service should ultimately be way better . The reason for my complaint is due to lack of service on their behalf as a business has caused numerous inconveniences on my part. I have been a paying customer for the last five years and understand that there are situations where things have changed last minute, however communication should be clear. If their driver does not want to do a drive then that should also be fully transparent. Ultimately, I will not be using their service any longer and hope that they fix these issues relatively soon so others don't have the same issue.

Maybe the best secret in taxi services in Chico! They are friendly, will call you if running a…read morelittle late and usually are on time or early. Best yet, they have the lowest fares in Chico! Why pay more when they all offer the same service!

Super rude. Seems to think it's okay to treat people like crap. I will not use this service again…read more I'd recommend doing the same.

They never came YOU CANNOT RELY ON THEM. They answered phone said they'd come in 30. Waited 50…read moreminutes and no one showed up. No one answered the phone either. How disappointing. Do better. THEY HAVE 2 STARS FOR A REASON

My husband has had 3major surgery 3years no matter time 5am or picking up day after day neva has…read morealways being available this year open heart surgery 2 months later bypass on leg she's has being helpful reliable and reasonable price better uner or Lyft no one else is eber available because 430 am o5 am to early.not for ms neva thank you g od bless

S Gill pick my wife and myself up from the airport after he dropped us off at the airport 7 days…read moreearlier. It was as if he was there waiting for us to return from our Thanksgiving trip to visit family. S Gill provided us with a safe trip, door to gate to door service, and a friendly and comfortable ride. We highly recommend his services. Two Thumbs up.

BE AWARE!!! We reserved a car for 6:30. At 6:40, I called to find out when they would be here as…read morewe had a 7:00 reservation. He said they didn't have a car available! Really? If they didn't have a car, why didn't they let us know ahead of time instead of leaving us stranded? This is a very unprofessional taxi service.

The phone is disconnected. They must be out of business. Sorry, good luck finding someone in…read moreChico. You have a thumb.

We love Chico Cab! We call them every time we need a ride! My sister in law recently came to visit…read morefrom Germany, and we took a cab. She unknowingly left her cellphone in the car, and they called a few hours later to ask if it was ours. Yes! They delivered it to our door! Thank you Chico Cab!

Worst service ever. Called on a Tuesday night and got a smart talking man who had no clue about…read moretaxi service. I guess being raised in sf and New York has a girl growing up with certain expectations. They called me names and got when I took another cab that happened to come 20 mins before them. Very disappointed. :( as a pregnant woman I would expect them to understand

We used this taxi service this weekend from Thunder Valley Casino to the Tim McGraw concert. Great…read moreservice! The owner was our driver and he was exceptionally nice, didn't charge us for our wait time when we were stuck in traffic due to concert. He even let us use his portable phone charger! We will use again!