It's very unfortunate that the quality of service is as poor as it is. On numerous occasions have they said they will be able to pick me up in an estimated time and never shown up. In addition to that recently within the last three months they blatantly refuse to pick up the phone. For the pricing that they charge service should ultimately be way better . The reason for my complaint is due to lack of service on their behalf as a business has caused numerous inconveniences on my part. I have been a paying customer for the last five years and understand that there are situations where things have changed last minute, however communication should be clear. If their driver does not want to do a drive then that should also be fully transparent. Ultimately, I will not be using their service any longer and hope that they fix these issues relatively soon so others don't have the same issue. read more

Pricing was very reasonable compared to other services in the area, and I appreciated that they accept both cash and card. I also liked that I could call and speak to a real person instead of just relying on an app. read more

Chico Yellow Cab Co. - Chico state. - Taxis Near Me - Chico, California

I'm so cold and stuck at Safeway for 45 minutes. after thwy said 10 MINUTES I literally have hypothermia in the middle of Chico on December 25. It's Christmas in fucking Safeway. THIS is bullshit fuck taxis they don't care about the population. my friend has been on their way for 30 minutes and their car won't start. It's so cold. I'm a hard-working American fuck the world. read more

I witnessed one of their drivers getting sloshed on their break and then driving their cab. When I called to report this, they denied it. I guess drinking and driving is not a concern for them. read more

They used to be reliable, now they only want credit card numbers to charge and leave you hanging without a ride....

If there were a way to give zero stars, I would. This cab company is an absolute disgrace. Rude, unresponsive, and downright useless. After hours of trying to get a hold of them to resolve a simple issue for someone who had already prepaid (let that sink in: they'd been paid and still couldn't manage basic customer service), I finally got through to a dismissive employee who couldn't care less. This is a company that treats people's time and money with total disregard. Avoid at all costs. Get an Uber or a Lyft. read more

They are fast and dependable. The staff is very friendly. I definitely recommend them !

We waited for 45 mins and they called but they never showed up and when i called them back they hung up on me

I have never been so disgusted by a company! I called late afternoon asking to be picked up at the Amtrak station when my train arrives at 2 AM. The lady told me I needed to call the Night Shift guy later. When I did, he told me I needed to call back later in the night so I did. The man that answered told me I can't call two hours prior. I need to call closer to the time I'm getting picked up. I asked him twice, are you going to answer the phone if I call that late because I'm nervous about getting a ride. He reassured me he will definitely answer the phone. Well that didn't happen! I called and called and called with no answer. I was stuck at the train station until 3:10 in the morning! When I called today to find out what on earth happened, the gentleman that answered the phone told me he can hear a tone in my voice and he doesn't have to hear it. This is the second time this taxi service did not answer for me when I wanted to schedule to be picked up. It's not OK to leave people stranded when you say you will answer the phone! Be professional, if you don't want to pick people up after a certain amount of time then just say so! Don't leave people stranded! So dangerous, not ok and Absolutely ridiculous! read more

Hard to believe anyone driving for a living would not wear a mask during this pandemic, but our driver didn't. I won't use this company again, plus it cost twice as much as a Lyft or Uber would. read more

This company is horrible. I paid for a ride a few days ago after a social distance hang out with my best friend. After a few cocktails it seemed like a good idea to get an Uber/Lyft..no available drivers. So we called this sad excuse for cab company. The driver called me a b**** after explaining why he was above the mask ordinance. I then asked for him to pull over immediately and let me out, I guess in his mind he assumed I would not pay him for his (unpleasant) driving service because he locked all the doors and continued to scream at me. And for the record I paid that ass hole plus a tip to let me out of his car. read more

You guys told me 120 on the phone and we gave you a $35 tip my friend gave you 25 I gave you 10 when you got here I checked my bank statement today and I was charged 140 so you charged us $140 to take my friend from Corning to Chico when you told me 120, and then we gave you a $35 tip so that's like $175 you got to bring my friend from the outskirts of Corning not even into town it's about a 25 minute ride and you ripped us off clown, And you're lucky I'm not cancel that credit card because I could do it in one second partner but I'm not a chump like you read more

Now, I'm not gonna come right out and say that every male driver for Yellow Cab is creepy, but what I will say is that my girlfriend has complained to me a number of times about bad experiences with one of the drivers. He makes her feel uncomfortable which is unwelcome and not appreciated. IDK if a manager or owner will actually read this, I'm guessing they won't. But what they need to know is that they have a potential sexual harassment lawsuit coming their way if their drivers can't reign it in and figuratively speaking keep it in their pants. My best suggestion is to ask for a female driver. Not saying women are not capable of the same thing, but to date, the female drivers have all been courteous and friendly. In closing, call Chico Yellow Cab as a last resort and if you identify as female....might wanna ask them to send a lady driver. read more

We are from out of town but want to go out on the town. We got our own wheels but it's New Year's eve. Really best let somebody else do the driving as I plan on some heavy IPA hops. We got a party at Sierra Nevada brewery waiting. Our driver was exactly on time, friendly, expedient to get us to our destination. Clean car and clean service. Doesn't get any better for a taxi ride read more

I don't understand why there is always a wait time. When there is always a car or two at the company with someone chilling in the car ! I literally sat a cross the street & called because I didn't wanna go in. I literally watch the guy answer my call tell me there was an 1 hour wait time. Hung up the phone and finish smoking his blunt. This cab company is the worst in chico. You guys really need to do better. read more

Called today because we are visiting chico to attend a wedding. The hosts were kind enough to arrange a cab service for their guests so we could get to the wedding and return safely, however the service left a bit too early for us. So we called yellow cab chico to ask some questions about another time they would be arriving or if a discounted rate had been established for us to utilize. Instead of answering the questions, the man on the phone instead yelled at my girlfriend for asking stupid questions and claimed she was speaking too quickly for him to understand her. My girlfriend has no accent, and the man spoke english just fine. We are sorry yellow cab chico, but this is a customer service world and this is exactly the reason why uber and lyft are so popular. They dont yell at their customers, they dont need people to speak slowly so they can understand them, and they are thrilled to have our business. 0 out of 10, would not bang. read more

I was waiting right inside the main loby at Enloe Medical Center and the driver went right by. Stopped at a entrance further down and before I could get there he left. I called and he flat out lied and said he'd been waiting for 5 minutes. I was and am standing just inside the main lobby (big windows) and this driver did NOT stop or wait. Then he said I was lying and already had another fair. DO NOT call this cab company if you need a ride! read more

im not sure who the male employee answering the incoming calls on aug 7 2020 around 11:06pm was but he was very unprofessional, very rude, and extremely unfriendly. i called to order the taxi and when i asked "how long my wait would be" he litterally said "i dont know." when i called to cancel the ride, he said very rudely, "thats what i thought." people like this knucklehead are the reason why, good folks catch cases. read more

Very unsafe cars, very unsanitary 2 of the cars have bedbugs, You'll be lucky if your driver is licensed and not under the influence

I just don't like taxi can drivers anymore. They're ride. Lift drivers are a little bit better. I won't ride with yellow cab again. The time i spent outside in the rain for yellow cab. I could've been waiting for a lyft in less time. Yellow cab sucks!!! They need to find a job they like and enjoy. I should of gotten the cab drivers name. He had two calls and he was rude to both calls. NEVER AGAIN!!! I have to make a star rating. If it was up to me. I'll give them an -5 (negative 5) but i have no choice to give them a 1. By default. Oh by the way. I seen him drive by, went around. And then called me and I'm outside. I told him I was walking towards him. He told me it will be around " 8.00" quote on quote. It was $9.25. read more

My mother and I called for a yellow cab going home from the hospital. They ditched her in broad daylight even with us both on the curb waving, when we had prepaid the fare, with no refund. They did so because she had a wheelchair and they didn't want to deal with a disabled woman. read more

I called late at night and got a very nice driver. Maybe they're busy at other times but tonight they were able to answer my call quickly. The driver waited outside to make sure I got in my house, which I sincerely appreciated. Safety first when it comes to rides home, am I right ladys? Always ask your driver to wait for you to say goodbye! I appreciated my driver, and would highly recommend him to friends. read more

Usually get voicemail that they are too busy to answer calls. Im not going to call anymore. If you get through.....good luck.

Rude customer service from the dispatcher! And the cab is dirty as heck! Wish there was uber here instead of these grumpy ass cab drivers that don't even act like they want you in their cab. FYI cab driving involves good customer service. We're not all drunk and not know what's even going on. Learn how to treat customers if you want my money for your OVERPRICED cab! read more

The Drivers are all so nice to me!! Service was fast and efficient-- I always call yellow cab when I need a ride!!!!!!

I called for a taxi to pick up an elderly disabled lady on the train. Gave them her name, and told them she would need help. They showed up on time but took another person while I was walking this women to the taxi and he yelled out the window they would be right back. Leaving the crippled old lady alone and crying on the side of the road. What if that was your grandmother? Extremely rude. There mothers should smack them up side the head. read more

Yellow taxi in Chico, can, even after the fires, a wheezing, damn near dying employee couldn't even take an order. She or Sher won't even take orders because it's tired. She's too tired to hang up on folks. I'm spreading this fat shit read more

I have used yellow cab many times. Always nice drivers. Good fairs and clean cars. The drivers always have great suggestions on bars and food. I would recommend them to everyone. So be safe and call a cab. read more

Had a great 1st time experience. I was met within 3 min of calling from the Amtrak/Greyhound location about 3am. The driver was very courteous and respectful. He made me feel safe. I would definitely use them again! read more

Personally I've never taken a cab but my father-in-law did today he was babysitting my daughter while I was at work and the man that picked them up was really rude he didn't help him at all in any way and he kept trying to rush him he was an elderly man with a toddler he felt like the man was discriminating towards them. when I called to talk to the supervisor I got told that it wasn't their job to help the customer and that my father was making him late on his schedule and when I told him that the customer should come before a schedule I got hung up on. In my personal opinion these people have no cooth and seriously lack people skills. And they don't care. At least the supervisor didn't care. read more

Yellow cab has consistently been late, their drivers have been rude, and the cars have been dirty. I literally will never use again. Not just me my friends too. read more

Only thing getting this company three stars is the van driver, Jodi. He's amazingly considerate. The other drivers I have had from here are scary drivers and make me want to walk. The driver I had Sunday afternoon was driving recklessly and I actually did request he pull over and drop me off a mile from my destination. Choose with caution. read more

Whatever they quote it not what you pay!! Next step better business bureau call!! NEVER USE THIS COMPANY UNLESS YOU LIKE GETTING RIPPED OFF!! I guess a quote over the phone and not in writing is worth nothing. $30 dollars more then quoted on the phone is way over being close. read more

Called 3 hours ahead so they'd be there when my train got off. Got there and they weren't there. Called about 15 times and no answer. Thanks to liberty cab, I'm at home now. read more