Excellent attentive service!! Drew went over and above to fix my sisters car, everything was explained to me, he kept us informed and updated. I highly recommend this company, getting an car fixed can be scary and overwhelming but we were walked through what needed to be done and are very happy. Thank you!! read more

AVOID!!!BEWARE CON MEN!!! Drew and Dave are very good at telling you what you want to hear - real con men...and once they get your trust, then they bring down the hammer. That came in the form of extremely inflated parts costs put into the quote: Upper Ball Joints 2@ $196.08 = 392.16 and Lower Ball Joints 2@ $207.63= 415.26. Total parts bill for these was $807.42 plus tax. So being in a hurry to get the vehicle back to the coast, I trusted them that those were fair prices. They did the work ( and more that was on the list but not all that was) and I paid them and left. Subsequently I had some questions about the work as they did not complete all requested work ( e.g., leaving me all the parts they claimed to have replaced, doing an oil change, etc.) . And in their pre-purchase inspection, failing to disclose to me obvious deficiencies ( auto transmission rigged so that you couldn't downshift manually for example - because of bolt inserted in shift lever). Suspicions growing, I called Turner Volkswagen in Kelowna to price ball joints. They quoted $110.50 each for VW OE uppers and $46 each for after market lowers. Total for 2 of each: $313. So the difference is $500. I was flabbergasted. I called other parts suppliers and the prices were similar or less than Turner Volkswagen. I called Drew and asked him what was up. He said essentially, 'So sad, too bad, you signed off on the quote with those prices so we gotcha!'. If you insist dealing with them, realize that everything they say is calculated to gain your trust, then when they have it, they drop the hammer and rip you off. Who wants to have to check all parts prices before signing off on the quote? Better to just avoid them and go to another shop. read more

June 21/23 I have been a customer for many years and continue to be impressed with the team I trust with my vehicle and life. Ensuring your vehicle is safe to operate and knowing there is a team readily available to address any concerns gives peace of mind that is priceless. Rick and Drew have high standards of customer service and will work with you to resolve all issues. Thank you for your excellent service and personal touch. Carol read more

We cannot thank these guys enough for their incredible kindness when we found ourselves in a jam with a written off car and no backup plan. Not only are the guys at Paragon great mechanics, they are great people. They explained to us (totally clueless when it comes to cars) our options and helped us in anyway they could, going far beyond the call of duty. Drew and his team are absolute heroes and we would recommend them to anyone for honest, reliable service and friendly face when you really need one. read more

Honest Helpful Respectful of your time Recommend Multiple times I have taken my vehicles in for service. They gave my honest advise and have always been helpful, even when it was ready to pull the plug on my family beloved truck they gave me options to fix or move on. Totally honest. read more

While vacationing in Kelowna from out of province, our drive system malfunction light came on along with the car revving high in park. After many failed phone calls to Audi certified shops to book an appointment, including the local Audi dealership we called Paragon Motors. Being a Monday the shop was closed but our call was taken by Dave the service writer who happened to be in the office catching up on paperwork. After explaining our situation to Dave, he booked us in at 10 am the following day saying at least they would be able to tell us what is wrong with vehicle and if minor could fix it and if major, since still under warranty, tell us whether it was safe to drive back to get serviced where we purchased it from. Dave checked the vehicle in the following morning to be scoped which he estimated would take an hour and offered us a loaner at no cost while our vehicle was being looked at. We declined the generous offer until we knew what was wrong with ours. 15 minutes later a mechanic who returned from test driving the car explained what the issue was which he was able to quickly fix. We can't thank Drew, Dave and the team enough for making the time to look at our vehicle in the uncomfortable position we were in being on vacation out of province. To top it off....when I asked Drew how much we owe, his reply was 'I can't charge you for that". Have never had an experience like that at a garage no less any service place. read more

I purchased a Group On deal for 2 oil changes, 2 inspections and 2 car washes. I made the purchase having never been there but the Group On reviews seemed good. I happened to drive by so I went in to make the appointment for the first change, inspection and car wash. Let me tell you, Dallas is the nicest, most professional and well informed person I have ever dealt with in an auto body shop. We need a small repair done on top of the appointment and it was done no problem for a minimal charge. Having just moved to Kelowna and finishing a 4 day drive across the country, we had our car inspected before we set out by our mechanic of 15+ years. Paragon Motors inspection listed the exact same items that our previous mechanic did and there were no surprises. This gave me a sigh of relief and I now have full trust in Paragon. I highly recommend. read more

I've never been more motivated to write a review than this! My wife came off the Coquihalla from Vancouver with some car problems and couldn't find a place open on Saturday that could help her. She found Paragon Motors who showed her kindness, respect and understanding. They fixed the problem quicker than expected and cheaper than expected. I am so grateful that businesses like these still exist. I soooooo appreciate them treating my wife so well in her time of crisis. read more

I recently had replacement winter tires installed by Paragon. They addressed all aspects of installation with friendliness, information where requested, and guarantees of workmanship. A very comfortable and clean waiting room with coffee and massage chair amenities. I will be a repeat customer as I would definitely trust Drew and his team with all my servicing needs. read more

I've been taking my 2003 Mazda Protégé to Paragon Motors for about 5 years now. They are honest, trustworthy and don't push to purchase above and beyond what is needed. Very personable with their pre-existing clients and new ones alike. For the Paragon Motor Team it isn't about upselling it's about keeping you and your family safe on the roads! Plus, if they aren't slammed behind the scenes they wash your car for you when you get it back!!! A++ as far as this client goes. Way to go boys, keep it up! read more

Very friendly and checked everything. Tell you what you need, the price and print it out for you but do not push you into any repairs. Will definitely go back again. read more

Terrific place to go. Have tried others and it gives me confidence that my vehicles are well taken care of. Thanks guys!

The one stop $110.00 shop. Diagnostics for walking in the door... I had done some previous work with them and it was reasonable. After that everything was $110.00 for literally talking to you. The last was the worst as they charged me $110.00 diagnostic charge for a front end noise. They told me up front it was probably the ball joint but still charged $110.00. Well I guess when you do this diagnostic it means checking nothing? did they put it on the hoist? If they saw something wrong, like the nut coming lose off the left front ball joint under the control arm? Apparently not.... The tire actually fell off about a month later. Seriously, it actually let go and the left front part of the car was sitting on the tire on the side of the road. We had just come over the bridge and down Gordon and thank goodness it fell off on a side street. Towed it to another shop and got it put back together and got it fixed somewhere else. We will be going to small claims court first.and see what happens. How much is your live worth? I don't know. We could have been killed coming across the bridge if it had let go then? Or in a big accident if it let go on Gordon? Unbelievable..... read more

On Aug 6 I took my car to have my dual carburetor synchronize. I ask question and they advice that it would take 4 to 5 hour for his operation. I ask then as to why it take this long. They answer to me that it is not a simple thing they have to tinker with the carb and then take the car around the block for test drive. Well this is where this story goes. The car was in the shop at 8:30 am then they advice me that the mechanic would not be able to start on it till 11:30 am or so. So as a security trained officer that I am I sat across the street and observed. This did not happened. The car never left the garage until I got there and I personally took the car for a short drive. I ask the mechanic to come with me and he refuse. The car started to sputtered like crazy. When I returned he then informed that he had to play with the timing and rotated the distributor 6 degree before top dead center or so. For the record I never gave him permission to this task and he took this upon himself to do this and charge me for it.. Then he continued to say that the fuel pump may be weak and not providing the adequate fuel the carbs needed. Then he mention that I have a 12 volt coil in which I have a six volt. I have all original paid bill to show that the coil is six volt. The mechanic need to go back to school and learn more about vintage car and not second guess. He could not for the life of him fix the problem. All I wanted was to have both carbs synchronizes, but left me with bigger problem. Now he left me to think the ability of the mechanic. I am very capable of doing a lot of my own repair on my car, but when it come to adjusting carburetor well that another thing. This is why I took my car to them to adjust. On August the seventh, I spoke with the mechanic and his confident toward the repair of the car was very negative. I decide to pull my car of there and bring it home. The staff in the front desk was extremely rude and swearing using the F word. The personnel at the front desk was extremely rude and did not care and love to argue with you. When ask for the bill for something that should have only taken 2 hour turn out 5.5 hour of their unqualified service. The bill came to $600.00 plus dollars where it should have cost me $200.00 for adjusting dual carburetor and nothing else. They charge me for a lot of thing into which I did not authorized to do, but only to adjust the carburetor. I will be reporting this matter to the BBB as well as legal to recover the grossly overcharge. They have abuse there service and are charging for something that I am sure other don't know. On August the eight the vehicle was re-timed to factory spec and corrected the error they have cause. I know I have a car that is working properly. But I still have a slight problem with the adjustment of the carburetor . It took me only 25 minute to undo there screw-up as well as other screw up they did. In my opinion they are not to be trusted when working on vintage car in which they are not qualify. They will advise you that they have the capability, but be careful they are not qualify. I ask the mechanic if he knew what a Babbitt system was on a vintage car. He had no clue. Thank You Extremely dissatisfy customer read more

This company just tried to take advantage of a female friend of mine. They told her she needed $2,000 worth of work. She got a second opinion and found out Paragon Motors lied to her. If you are a single women DO NOT GO HERE. They will take advantage of you. This is a terrible company. read more

I've had my car serviced at Paragon Motors several times and find them to be honest, well skilled, fair priced and friendly service. Now, my who family goes here and we're never disappointed. read more