This review is specifically for the Kaiserschmarrn, which was unbelievable!…read more When you arrive at Demel, there are two areas - one is a window for quick takeout and the other is to be seated. We waited in the takeout line for about 15 minutes and ate the best Kaiserschmarrn ever! Something I didn't even know existed until visiting Vienna. Highly recommend checking out this spot!

I visited Demel Vienna on August 19 during breakfast. I have always loved Demel from my previous…read morevisits, and I know it is a world-renowned and historic establishment, which is why this experience was especially disappointing. I ordered my usual Kaiserschmarrn and a drink. I had noticed that the table next to me had a drink that looked good, so when the waitress took my order, I specifically told her that I wanted the same drink the table next to me was having. When my order arrived, it was brought by a different waitress. The drink looked completely different from what I had pointed to, so I asked her what it was. She told me it was a double espresso. I explained that I had not ordered a double espresso and again pointed to the drink at the table next to me, which was clearly a hot chocolate. The waitress then called over the waitress who had originally taken my order. Instead of simply acknowledging that there had been a misunderstanding, she insisted, "That's what you ordered." When I explained again that it wasn't, she told me, "It's the same thing." A **double espresso and a hot chocolate are obviously not the same thing.** What bothered me even more than the incorrect order was the way both waitresses spoke to me. Their attitudes and tone were extremely rude, dismissive, and demeaning--as though I was stupid for pointing out the obvious mistake. The interaction became uncomfortable enough that people sitting at other tables were looking over at us. To make matters worse, my Kaiserschmarrn was **cold**. It tasted as though it had already been sitting out for some time before it was brought to my table. I understand that mistakes happen. Had they simply apologized for the misunderstanding and corrected the drink, I would not have had an issue. Instead, I was argued with and spoken down to over something that could have been resolved in seconds. This was genuinely one of the worst customer-service experiences I have ever had at a restaurant, and certainly not what I expected from an establishment with Demel's reputation. After several previous visits that I enjoyed, it is extremely disappointing to say that I will not return and will no longer recommend Demel to my friends.

Cafe selling pastries, coffee, and other food. Their menu has a wide variety of items and I enjoyed…read moretheir sachertorte. There were many other patrons when I was dining but no long lines like there were at some of the other cafes. The upper floors has many tables; the view at the ones near the windows is nice as it overlooks the street.

After a walking tour of Vienna, we stopped at a nearby Oberlaa cafe & bakery, based on the guide's…read moreendorsement. My Latte was excellent and my companion got a pot of hot tea. We also split a piece of apple strudel. The strudel was a bit disappointing compared to a couple others we tried this week, but was still good. Service was efficient and attentive.

Cake tree was great, staff was friendly and the drinks top notch. If I'm in the area will…read moredefinitely drop in again.

Three words: Guinness chocolate cake. Even if you don't like chocolate cake I dare you to try this…read moreand tell me you don't like it. I've seen too many converts (myself included) not to guarantee you'll love it. Each time I go and look at the cakes in the glass cabinet I tell myself I'll try something new this time and I still end up with Guinness Cake. Okay, exaggeration because I can also tell you the scones are out of this world as is the white chocolate cake. There are also vegan options. Cakes are on rotation so there are always new things to try. Have also had brunch here a few times. LOVE the homemade tomato bread that is served with eggs. Love this place. Staff are amazing (customer service DOES exist in Austria if you go to the right places ;)) and I love the little things like fresh flowers on each table and the teapots and mugs. The outdoor seating is also really nice and spacious with nice fleecy blankets.

I have been wanting to visit this cafe for 2 years now. First breakfast in Vienna landed me in…read morethis beautiful establishment. The big breakfast was amazing! There was a spread that included with an assortment of an egg, cheese, bread, spreads, meats and fruit. As a typical Viennese breakfast, nothing was lacking! The fruit was seasonably ripe and fresh. The bread...the bread was a great with not too light, not too heavy texture. The cold Chai latte was to die for...so GOOD. I was shaking my head the whole time at how good everything was. It is a bit pricy, but worth the experience.

This place has been hyped for a long time now. It is a small, very cure cafe that fills up very…read morequickly. In general, the prices are pretty steep for the location and Vienna. Everything looks gorgeous and breathtakingly beautiful, BUT the taste is not there. It is overall too sweet. The pistacchio dacquoise has benzaldehyde flavoring which I detest. The cream was real pistachio but was pretty heavy and sweet - didn't sit well with me. The Ribisel-Cremeschnitte was good, tart and sweet, but still, the cream too heavy. The vanilla cake was heavy and sweet. I mean heavy regarding double fat cream, the mouthfeel is light but you feel the fat content afterwards. Breakfast was ok - a slice of bread and brioche with jam (a little off tasting) and spread. Breakfast with coffee and pastry was 20€ which in my mind is too expensive for what it is. I wouldn't complain if the taste is as amazing as the looks. I really had high hopes for this place.

Excellent cafe. Came here for breakfast Christmas morning and had a vegetarian ommelete (peppers…read moretomatoes cheese) with Carolina Reaper Chili (ask for this - hot but delicious) with their bread basket and a cafe latte. Friendly, fast service. Charming atmosphere. Cozy. Lingered here for almost two hours.

This place opens up at 0700, one of the few places around my neighbourhood in the Leopoldstadt…read moredistrict that actually serves breakfast this early. I got myself a good sized Austrian-style continental breakfast with rolls, butter and jam, cheese, cold cuts, coffee, orange juice, and a soft-boiled egg. A colleague of mine had the bacon and eggs, which also looked pretty good as well. I saw a bunch of champagne bottles around, which sort of reminds me of a champagne brunch that we have on Sundays at the Ak-Chin Harrah's Casino back in my hometown in Arizona (though of course, not as large or extensive). I like the fact that they open this early; it isn't like you're going to find an IHOP or Denny's in Vienna, so I suppose this is a good substitute if you want a decent breakfast at this hour. In addition to breakfast, they also serve sandwiches, light meals, and typical café pastries and cakes. It's a pretty decent place to go.

Delicious pastries including two gluten free options and nice tea options, though my husband said…read morehis latte was too weak and the main dining area which has beautiful wooden vaulted ceilings was closed. My gluten free almond based pastry with a berry cream and rich chocolate icing was excellent and the pot of tea was very substantial.

Another historic pastry café in Vienna's old town - feels like every corner here has a shop with a…read morefew hundred years of history! Sluka is one of those charming spots, with elegant pastries and cakes beautifully displayed to tempt you. We stopped in for coffee with cream and some sweets after a long walk around the old town. Indoor seating is small, but the outdoor area is bigger and a nice place to people-watch. Service was okay - a little hard to flag down a waiter - but there was no wait to be seated. A good place to take a break and enjoy classic Viennese treats.

We ate a late lunch here yesterday. My husband ordered mushroom pasta and my daughter ordered…read moreButter Schnitzel. I shared with both of them. The butter schnitzel was pretty good. The pasta however lacked flavor and needed more salt. For dessert I got their House Tort and my daughter got a strawberry tart. My daughter's tart was probably the best strawberry tart I've ever eaten. The strawberries were perfectly ripe and the vanilla cream inside and the crust all balanced perfectly. My chocolate tort was pretty good but not amazing like my daughter's. The room we sat is was lovely with ornate ceilings and beautiful chandeliers. We didn't have a reservation so we had to wait about 15 minutes for a table, and this was at 2:15 in the afternoon. Our server was very attentive. I'd return and get the strawberry tart!

Amazing! This was on our list of places to try. They have three floors. The ground floor has take…read moreout options, the second floor is coffee and cake and the third floor is for full dining. The service was outstanding and the cake was perfect. We tried several items from the dinner menu. We tried the beef goulash, roast beef, and ham and pasta dishes. We had the chocolate mousse cake, vanilla cake and a light chocolate cake. Everything was excellent. The waiter was so friendly and we also got a coupon for goodies on the ground floor. We got truffles with it.

Who can resist Vienna's chocolate sacher torte and a milk chocolate pistachio Dubai macaroon type…read moredessert ? Add on Aida melange coffee in a bright pink cafe (upstairs/downstairs and outside) with people watching and you have a perfect Viennese daytime treat. You can do it at night but the caffeine is powerful. The Sacher torte is not too sweet and comes with a dollop of whipped cream. It's perfect for a rainy or cool day. The Staff wants you to sit and they are nice. Someone said they are rude but they'll get to you soon enough. The place gets packed so do try to come early.

Delightful little cafe near other cafes and luxury shopping, lots of people watching and…read moresocializing to be had, o just sit back and watch. My meal wasn't even $10 usd! The staff was so pleasant and the woman that helped me knew exactly what I wanted :)