Parfums Lubner was an absolute highlight of my trip to Berlin! I stopped in as a tourist visiting…read morefrom Sacramento, California, and was immediately struck by how bright, inviting, and beautifully curated the shop was. Every single bottle had a little card with the notes and a short story, which made exploring the fragrances feel so personal and immersive. The staff couldn't have been friendlier or more knowledgeable. They took the time to chat, make thoughtful recommendations, and answer my many questions without any pressure. I was specifically looking for German fragrance brands to make the souvenir more special, and they helped guide me toward some incredible options. I ended up speaking with the owner, or at least I think he was, and he was an absolute delight. He was warm, funny, and clearly passionate about what he does. I left with something completely unlike anything in my collection, and I'm thrilled every time I smell it. Parfums Lubner is a must-visit if you love fragrance or just want a genuinely lovely experience in Berlin.

Am 28.07.2025 habe ich gemeinsam mit einer Freundin Parfums Lubner besucht und wir waren beide…read morebegeistert von der exzellenten Beratung durch Dennis und Anna. Die beiden überzeugten mit großer Fachkompetenz, Herzlichkeit und einer spürbaren Leidenschaft für Parfums, die sie in ihre Kundenberatung einfließen ließen. Vielen herzlichen Dank, Anna und Dennis - es war ein echtes Erlebnis!

I recently had a facial at this company which was the most horrible experience i had for a long…read moretime. The therapist was rude and negligent , no feel good factor after the treatment and it was completely overpriced. Never again!

Worst sales people.. Walked in several times and a lot of times I noticed the 'selective greeting'…read more Apparently the clientele of this shop needs to be or look a certain kind.. Not sure if this is coincidence or they are actually trained like that, since it has happened over the course of a few years with different sales people involved each time.. Anyway, will never buy anything here out of principle.

I try to avoid shopping at Douglas whenever possible. This chain of cosmetic stores with locations…read moreall over the country varies in stock and seemingly staff quality due to location. The smaller stores in the quieter areas of Hamburg have little selection, but friendly staff. In the case where I'm looking for a very specific item from a very specific brand, most chances I'll find it at the Douglas at Mönckebergstrasse, where the selection is vast, but the staff is of the worst I've ever experienced. The staff seem to be somewhat knowledgeable - but that is my impression from conversations I've heard them have with others. I have never experienced the service quality they supply to others, given to me. This may sound somewhat bitter, but after reading many a blog and quite a few women's online forums, it seems to be the general feel at the larger Douglas stores that folks who don't appear to be well off, do not receive the same service as the rest. I don't know if this has any bit of truth in it, but I can personally attest to the fact that when I am at this specific Douglas store, I am largely ignored. It is very difficult for me to flag down a salesperson (they never, ever approach me and offer assistance) and when I do, some are very rude - I even had a salesperson proceed to turn her back to me, and answered my question without even giving me a second glance. This is behavior that I never experience anywhere else, include the cosmetics department of the more prestigious department store, Alsterhaus. My recommendation is to avoid at almost all costs, and to consider shopping with Douglas online, or at one of their smaller stores.