I had a great check in. The owner met me at the apartment and showed me everything I needed to know. She made sure I had her contact information and the place is perfect! read more

My Paris Attitude landlord has overcharged my deposit by hundreds of euros and illegally refused to provide evidence of his spending. I used Paris Attitudes proof of damage service at the start of my tenancy to prove the damage was there when I arrived and that still gave me no protection. I have since asked for the landlord to be removed from the site and I have received no response in weeks. I have never once had an exchange with them where I haven't had to follow up several times over weeks or months before getting a reply. Rude, unresponsive and only after your money. Avoid at all costs! read more

Where do I begin? I've lived in Paris several times and have attempted to use Paris Attitude twice but have only done so effectively once. Years ago I reached out and they eventually stopped responding so I ended up going with Lodgis. I decided to try again with them during the pandemic, they happened to have an apartment on the exact street I needed to live on, for complex pandemic related reasons. I want to be clear this is the only reason I chose to rent with them, as the Google reviews made me anxious. The apartment was discounted due to Covid, but still insanely overpriced for a building with no amenities. I've lived in Paris long enough to know that it's expensive and that you can't expect tons of amenities like you can in other large cities. But the normal price of this one-bedroom apartment was 3400 euro, I had a discount of a little over 15%. The apartment itself was beautiful, well-stocked, and well furnished. However, for that price with no cellar use, no concierge, and faulty security, it's a bit much. Additionally, when I requested to change the name on the DIGICODE system, I was asked to pay something near 200€, I decided against it, and with no concierge, this lost me many a package over the months. My rental advisor was Elhadji. Funnily he was the one who all those years ago stopped responding to me. But I am not here to write negative things about him as he did his best to be helpful most of the time. We had some unpleasant exchanges to be certain, but mostly due to my frustrations with the landlord Furthermore, the landlord, who I shall not name as she's apparently a prominent lawyer, is the absolute pinnacle of a useless landlord. Generally unwilling to help, rarely responding to emails unless it was because something needed to be done in the building for her sake as a landlord, not on behalf of the tenants. The building is not being maintained as it should (was always smelling of mildew, had a flood in the lobby that was left for over a week). Her emails were always rude or dismissive, and the two times we met in person she conveniently refused to speak to me in English regardless of the fact that we went to the same school in London (which you couldn't attend without above decent English). My upstairs neighbors were ABSOLUTELY horrible people. The absolute noisiest human beings imaginable. I have months and months of recordings and videos as proof and still, she sided with them often; likely because they apparently purchased their apartment, were typical upper-class French family (bankers apparently) vs. short term renting, American single woman with a more "unique" CV. Even after I confronted her about her preferential treatment, she denied it. And I lived for 7 months in absolute misery because of them. My career and mental health suffered because of their antics. So let's continue....there's a common chimney sweep scam in Paris. I was a victim of it and became aware that it was a scam during the fraudulent visit. I began recording the man who had entered our building somehow as I chased him out of my apartment. He ended up physically assaulting me and I caught it on video. Police were no help, unsurprisingly. I didn't send it to the landlord until after I moved out but as of now have received no recognition, no apologies, not even a receipt of the videos which I only sent for the safety of the remaining tenants and the neighborhood. My point is, you can trust Paris attitude with thousands of euro a month and still they seem to have low standards for their landlords. Since checkout, the team that does the inventory has not been in contact about my deposit, it's been nearly 3 months. I had to contact them and of course, their response was that I left the apartment in horrible condition and tons of stuff needs to be replaced. It's ironic because when I arrived in the apartment plenty of the linens and furniture had white hairs all over them, and the floor as well, not everything was spotless as they so claim. But apparently, I'm the unclean one.This woman literally wrote to me that I didn't uphold my responsibility in the way I left the apartment, but every other apartment I've lived in, Europe, US, Asia has a very thorough cleaning process between tenants and this has increased tenfold during the pandemic which is exactly why I did only surface-level cleaning. I am of course anxious about not receiving any deposit as I've seen in many of the reviews across the internet. But I WHOLLY expect to be denied any deposit simply because that entire team hates me as a tenant and has not been supportive for much of our working relationship. Avoid. read more

I have rented four apartments in Paris over the years, and my worst experience has been with ParisAttitude. They basically have no function except to run a website and collect your money. When there is a problem, they are useless. Whether you have a good experience or terrible depends completely on the apartment owner (which explains the diversity of reviews here). ParisAttitude will do nothing to help you in dealing with a bad owner other than forward email. If, despite this warning, you decide to use ParisAttitude, I at least suggest you avoid the apartment at 11 Rue Magellan or a landlord going by the name William Ramoino or Sonia Ramoino. With regard to that apartment, there were issues small, big, and huge. The owner was not there to handle check-in or check-out (a building cleaning lady gave us the key). The internet was not working on arrival and took 3 days to fix (there were two separate broken items, so this wasn't something that had just failed). We had to sacrifice our vacation time to deal with the repairman and run up our SIM card usage. The apartment was not properly cleaned beforehand, with silverfish in the bathroom when we arrived; the dishes had visible marks and had to be scrubbed before use; and when we wiped the shelves before putting clothes on them, the paper towel came away dark. There were missing basics, such as toilet paper (I am used to buying basics, but there should be a minimal amount on arrival, especially toilet paper). The oven door would not open sufficiently to use it, and the kitchen sink faucet was loose. Some lights were not working when we arrived, and were not fixed by the time we left, despite assurances that bulbs would be provided. But none of this matters as much as there was an hour of very loud noise from 3am to 4am most nights. There is a Hotel La Clef delivery backdoor next to the bedroom. The metal shutters and single pane window did nothing to stop an hour of delivery noise. From previous Paris experiences I am familiar with city noise, but this was far worse. We had to spend some nights in hotels to get a full night's sleep. The owner's attitude on all these issues was that it wasn't her problem. She was unhelpful, unapologetic, and uncivil. Her excuse for the non-working internet was that she paid her bill, ignoring the fact that this should have been checked before we arrived. My partner offered this sensible suggestion to her for the the future and her response was to accuse us of playing games. In response to our request that she help us to get the hotel to reschedule their deliveries, she said that we should have known better (my prior rentals suggest otherwise). Perhaps there is nothing that can be done about it, but she acted as if we were unreasonable for asking for help dealing with it. She even suggested we complain instead to President Macron, which gives you an idea of her attitude. She accused us of demanding a cleaning service when my partner mentioned in passing that the apartment wasn't that clean, which seems unhinged. Seven days after check-out, my deposit has not been returned, without explanation or communication of any kind, though we left the apartment as we found it. Avoid this place. Our trip was ruined; don't ruin yours. read more

This is third year that I am using Paris Attitude. Great selection of properties. Response time took a little longer than usual but this was likely due to unusual situation with COVID 19. read more

We were pleased working with Paris Attitude. The apartment appears perfect. Paying with a credit card is very nice. The 24 hour turn around is very stressful. First it starts on Paris time which is 4AM in US. Trying to set up airfares in that time is difficult. I actually lost my place and then fortunately the apartment was still up once we got the airplanes so we could get it. A 48 hour cancellation, like some other companies give would be terrific and take all this pressure off. Other than that it was very nice. I had some questions and Frederic Lam actually called me to answer the questions. Overall, except for the pressure of the 24 hour response with no cancellation i enjoyed working with them read more

Katie has been exceptionally wonderful in finding us an apartment in a short amount of time that meets our requests. Amazing to work with!

Neda, my agent, is the most proactive, highly responsive, and helpful person I have ever encountered in this industry! I feel so lucky to have found her and Paris Attitude to help me find a rental in Paris, which can be a true nightmare if approached through other channels (particularly for students like me). I highly recommend this agency. read more

Great communication. There are little problems with every rental but the owner fixed them immediately. Would definitely use again.

I couldn't be happier with my apartment, with the owner of the apartment and with Paris Attitude. I feel at home.

I have been very happy with my interactions with Paris Attitude and expect to use the service again when I return to Paris (which I hope is very soon). The apartment was just like the photos, and we have been so pleased with it. read more

Good agency to go with if you want to find a longer term rental easily. The website and process of renting is very laid out for you. They are responsive if you have any questions as well. I prefer this agency over many others I tried renting with. read more

My landlady's friend let me into the apartment promptly; I called him from taxi from the airport and asked him to come earlier so I could go to the market before it closed. He was there and I had time to do the marketing. Since I had already rented this apt, I was familiar with it so it all went smoothly. Plus the apt was much cleaner than the last time, I'm pretty happy with Paris Attitude; renting the apartment repeatedly goes pretty smoothly now. read more

Paris Attitude answered all my questions and took the initiative to communicate proactively as well. Communication was in English, which I appreciated. I'm really happy with our apartment; it's exactly as advertised! Many thanks for making our rental such a smooth process. I'll be back. read more

Was super easy to rent an apartment for our month in Paris. Highly recommend Paris Attitude!

Really enjoyed that the landlord is super helpful! He has been very communicative and supportive:) Paris Attitude was also helpful, however, if you are in DIRE need of an apartment or somewhere to live... I suggest being as vocal as you can while communicating. Make sure to keep emailing and bugging them, that seems to be the only way to really get a response. read more

I found the Paris Attitude website very easy to use. By using the multiple filters for finding the features I wanted I was able to find an excellent apartment for my needs. I liked being able to see lots of pictures for each apartment that interested me. There was a large number of apartments to choose from. Once I found the right apartment itvv by was very easy to work with Paris Attitude. Ultimately the apartment we selected was excellent and met our expectations. read more

our owner met us at the door and very kindly showed us around our apartment. he was very informative about the neighborhood and helpful with practical information for our stay! read more

It was the worst experience with A real estate Agency ever! Do you want to call 15 times and send seven emails without getting an answer? That's for you! Do you want to hear from the manager "If you don't like something, just go to another agency!" That's for you! Do you want not to get back your deposit and hear "Just solve it by your own"! That's for you! I lost my money, time and nerves. I've been humiliated by the staff. If you read this right now and think about using their service - run as far as you can! read more

Wow ... I was so nervous about renting an apartment from them based on the reviews from multiple sites... I booked a trip to Paris last minute and was scrambling to find an appropriate place to stay (wanted the Latin quarter) for a reasonable amount of money for the week. Every site that I went to (other than Paris Attitude) didn't have the selection of apartments available (especially for my price point) that Paris Attitude had. Let me address a couple of complaints that I've read on the internet. 1. Their fees are too high. Response - yes they are BUT (and its a big but) there fees are calculated in the price of the rental which I found the overall cost of the rental (what I paid versus what I would have paid at comparable sites) to be very reasonable to downright a great deal. 2. They take your money upfront and then you have to work with the owner. Response - Yes again. That said, one of the questions you should ask Paris Attitude is if there has been any complaints with respect to the apartment or owner of said apartment. 3. It's scary because you basically pay the whole amount upfront. Response - you pay the 20-30% fee to Paris Attitude and then 50% deposit to the owner. This is typically how its done via VRBO (except you don't have the Paris Attitude fee). I second Joanna Z's comments dated 9/7/12. My comments about my apartment were as follows. It was a great apartment at a great location and price. I could not have been happier with what I paid or the check in or check out procedures. That said, it takes 10-30 minutes each time because you are verifying that everything is in order when you get there and leave. Other than that bit of time...everything was wonderful. read more

AWFUL. AWFUL EXPERIENCE. So unhelpful, so unprofessional. Ridiculous. Hi, I think it's your JOB that you get paid exorbitant amounts for to find me an apartment and respond to e-mails? Firstly, I had to contact them 3 times over the course of a month and a half to get a response. Finally, when someone DID respond, I would choose an apartment she said was available immediately and voila, she wouldn't answer for days only to let me know the apartment was now unavailable. LADY. ARE YOU EVEN TRYING?????? I called her and e-mailed her, always, always politely and cordially tried to ask for other apartments. But this agent seriously just stopped responding to my e-mails and calls... I am an exchange student from the US have TWO DAYS before classes and have been trying to find places for MONTHS. And now I am completely screwed and homeless. May even have to return home. THANKS PARIS ATTITUDE!!!!!!!!!!! :))))))))))))) read more

We had the most terrible experience with this company. I will never rent through them again. When we arrived the person who was supposed to meet us was an hour and a half late. The apartment had a broken window (it would not shut), the heat was not working, the wifi was not working and the freezer was not working. It was November so the window and the heat were pretty big deals... The window took 3 days to fix and the heat never did completely work right, but did work a bit better after 2 weeks of a 5 week rental. The freezer did not work until the last week. It gets better. Our washing machine started leaking into the apartment below us two days later when that was "fixed" the shower started leaking. The neighbors were threatening us every morning and the rental agency was no help at all. They took their time in fixing the issue. Every time someone would come to the apartment to "fix" a problem they would complain the entire time as though WE were ruining their day. Meanwhile our vacation was being destroyed and the apartment we were paying thousands of dollars for was disgusting and we dreaded coming home to tiles pulled out in the bathroom, water all over the floor and windows left open in freezing weather for the bathroom to dry out, our own bath towels used to clean up plumbing messes and left wet and dirty with no replacements... The kitchen that was "fully stocked" was a joke. Tin pots and pans with knives whose handles fell off when you tried to use them. The cutting board was a 10" circle of dirty wood, the dishes were stained and gross, silverware was dirty and needed washed before we could use it.... With all of the trouble we went though, the repeated 7am threats from neighbors, not being able to shower or do laundry, having no heat, wifi, etc. for part of our stay we were offered NO kind of refund. It is rare that I have felt so taken advantage of. read more

HORRIBLE EXPERIENCE DO NOT RENT WITH PARIS ATTITUDE! THEY WILL STEAL THOUSANDS OF DOLLARS FROM YOU. rented with this joke of a company and they charged $5000+ in agency fees, and then another $6000 in security deposit which was "promised" to be refunded in full as long as nothing is broken, in which case they would refund a portion of it after deductions. we left our apartment in PERFECT condition, with photo proof. our landlord barged into the apartment at 11pm 3 nights before move out unannounced, illegal. she then started yelling at us about the state of the apartment, where we were very confused because it was exactly the way it looked when we arrived. after we moved out our landlord sent horribly rude texts and then ghosted us, and you would think paris attitude would put their agency fees to use and help us out, but they completely ghosted us too. we tried emailing and calling SEVERAL times and nothing. It has now been two months since we moved out and we are completely robbed of $10,000. Don't make the same mistake, save money and rent with Airbnb which is an actual reputable and trustworthy company compared to this con artist "company". read more

We were heading to Paris for an extended trip and I found an apartment that appealed to us thru the Paris Attitude site. What a HUGE PITA they were. They basically run a website where most of the listings are not actually available because they can't be bothered to keep their calenders current. They ask what your needs are and tell you they will find 'similar' properties and get back to you. When they do the suggestions do not meet any of the parameters you have given them, location, price, amenities. They charge a large percentage of the rental as a management fee. The paperwork they send for the lease is unprofessional and confusing. Once they have their fee they are unhelpful and uncommunicative when you have questions. I have rented dozens of vacation apartments all over the world. Paris Attitude was one of the most difficult to deal with that I have experienced. At the end of the trip I could not tell you what I actually paid in total, because there had been so many different payments, deposits and fees all quoted in different currencies, and paid in assorted currencies. But I am pretty SURE that it came out in their favour. I would advise against dealing with Paris Attitude. The Paris attitude they have is not a pleasant one... read more

I emailed to ask if an apartment was available. They replied saying the owners wanted to use it that month, but if things changed they would let me know. I emailed from another address and the same apartment was available. Shady. I should have walked away. We had three people staying for one month, we were given 2 tiny pillows, one sheet set for the main bed, one blanket and no extra bedding. They would bring bath towels from the office that smelled so badly of cigarette smoke they needed to be washed before they could be used. The small kitchen appliances were either caked with goo or not functional (ie: no blades for the food processor). There were dirty dishes left in the cupboards that needed washed. There was a broken lamp sitting out and other broken decorative items stuck in the closet. I felt like the apartment wasn't inspected after the previous occupants had left. Simple things that should be in a short term rental were not there: Umbrella, shopping bags (they are not provided in Europe unless you pay for them), general instructions for the apartment/cable/internet etc. The three of us ended up supplementing all aspects of the apartment from our own pockets, small things for the kitchen to make it usable, bedding, canvas grocery saks, umbrellas, etc. To make matters worse, any time we would request assistance for something we would be treated like a burden (cable quit working, wifi went out, washing machine broke). Customer service is not a priority with this agency. read more

The scam part is that their welcome marketing is helpful and leads you to believe that they'll be your advocate while you stay in Paris. Unfortunately, you only find out that they couldn't care less after something goes wrong. I at least got part of my security deposit back, so I'll count that as a win. But while I had a good experience with them in the past, their lack of interest in my issues with my landlord is shocking. My agent has started ignoring my phone calls. Super unprofessional. Next time in Paris, AirBNB or craigslist. read more

My husband and I recently moved to Paris. We've been living with relatives, and we are looking for short-term (~6 month) housing while we get settled. We tried using Paris Attitude to rent an apartment because the site was organized and professional looking, and they had a good variety of apartments... or so it seemed. We first inquired about a duplex, but it turned out it was already booked through November (even though it is still shown as available on the website). We asked about visiting another apartment, but they informed us they don't do apartment visits. We got the contract info for renting the 2nd apartment, but then we checked out the address and found out it was upstairs from a nightclub. (For those of you not in Paris I'd recommend using Google street view once you get an exact address so you can see exactly what you're signing up for in terms of neighborhood.) After that we we asked about 7 different apartments, each of which turned out to not actually be available. On the last one we were told it was available, and that the owner had agreed to rent to us. It wasn't until we were at the Paris Attitude office to arrange payment that we learned the owner had decided to rent it to someone else. One of the main problems with Paris Attitude is that most of the apartment owners are also listing their apartments on other rental sites. The staff at Paris Attitude actually has no idea which apartments are available at any given time, so for each potential renter they have to call the owner to check the calendar. The other HUGE problem is that they don't actually provide any service besides the apartment list. If there's a problem with the apartment it's up to the renter to fight it out with the owner, and you can't even know if there's a problem until after you've shelled out the deposit (which you don't get back if you change your mind about renting). The bottom line is that renting with Paris Attitude is a huge risk. You might get lucky and rent a great apartment from a great owner, or you might get completely screwed over. Either way Paris Attitude gets paid. I'd recommend going with airbnb.com, which still has a pretty good selection and protects both the renters and the property owners. read more

Stay away from them. I've had the worst experience possible. We arrived in Paris only to find out that the owner of the apartment we were supposed to live in refused to rent us the place on the grounds that it was my sister who placed the booking and not myself (we all live abroad and needed several places for accommodation so my sister organized everything). This left my wife, my 5 month old son and myself out on the street at noon on a weekend. Of course Paris Attitude doesn't have week-end customer support so we could not speak to anyone, let alone get a replacement apartment. Luckily for us we were able to find a last minute Airbnb (which we should have done in the first place). Avoid this business at all costs! read more

Absolutely terrible. Initially, I thought this company looked out for the best interest of their customers. As an exchange student coming from the U.S., you don't have a lot of power since you don't have guarantors, credit history, and other documents to help you secure housing and have rights as a tenant. I thought Paris Attitude would step in and be that layer of security. Turns out the landlords they work with are completely unethical. Our landlord took our deposit and took out some costs associated with our electricity, but there was NO TRANSPARENCY as to what electricity we used and other random cleaning and "replacing the lock" costs were. As a student from the U.S., I have no rights whatsoever so the costs the landlord incurred are totally at his discretion. I thought the negative reviews might be due to the difference in cultures so that may have led to miscommunication or misunderstandings between tenants and Paris Attitude. I took the risk anyway and 100% regret that decision. Paris Attitude does not look out for the best interest of their customers. read more

Now that Paris is opening back up for tourists, just SAY NO to Paris Attitude. It is not worth the pain. Their Business model is based on how to "legally" scam foreigners using the intricate and confusing rental laws of France to their advantage. Paris Attitude is an agency that ONLY works in favour of the Property Owners/Proprietaires and not the tenants. It is a business relationship between the Proprietaires and this "agency", the tenant is just the meat. At first glance, it is very promising, considering how difficult it is to rent property in Paris for foreigners and locals alike; however, it is all a facade with this "agency" and I would strongly encourage you to stay away. At the beginning the process was very easy and my agent was fast and helpful. The problems start once you sign the contract and are left on your own to deal with hungry landlords. If you would like to know more, feel free to read ahead. If you would like a brief summary, the answer is NO, DO NOT RENT WITH PARIS ATTITUDE. Here are some red flags: 1- They provided a contract in English and in French. The French one happened to have a few extra clauses that were conveniently left out of the English contract regarding taxes. Property Taxes: Only in the French version does it say that the tenant is responsible to pay for property taxes even if this is not your residence! I left the apartment at the end of February and completed a perfect "etat de lieu" or exit inventory where everything was deemed to be in good condition, no damages at all and therefore no reason to keep the security deposit. I am writing this nearly at the end of June and I still have not received my security deposit back. I have received zero help from Paris Attitude in dealing with this situation. No explanation, no clarity. Months after leaving the apartment in perfect condition, I am still waiting for my security deposit. The landlord claims that I have to pay for property taxes and utilities and says that those will be taken out of my deposit. The problem is that there is NO evidence whatsoever about the amounts that they want to take out. No official documentation, no proof. Once again, Paris Attitude has done nothing to help me deal with this unfortunate situation. My security deposit was 1,325 eu and the landlord wants to give me 213 eu back. WHAT! This is an apartment that was rented for 3 months and left in perfect state, clean and well taken care of. Since they cater specifically to foreigners, their business model works perfectly because they know that the tenants will go back to their countries and won't have much of a fighting chance to win back their Deposit. I guess the model is for tenants to just give up. 2- This is not a real Agency. Why? Because a real agency works for its tenants. When you pay an agency fee it is because you are paying for a SERVICE. For example: when something goes wrong, when there is a communication breakdown between tenants and proprietaires, when there is confusion with a contract, when there are disagreements between landlords etc.... You would expect the Agency that you paid, the Agency that you "hired", to step in and help you with these issues. This is NOT the case with Paris Attitude. They will ignore you or reply with very vague, scripted answers. They will refer you back to the Proprietaire, back and forth like a ping pong ball until you quit or die. They are not here to help you. They are here to make money, confuse you and keep running this unethical business. Their only role is to get you to sign the contract. After that you are on your own buddy! Good luck trying to get your security deposit back. Please notice that most of the "good reviews" are from landlords or new tenants that are still renting and have not had to deal with checking out and getting their deposit back. To them, I say good luck. read more

There was a lot of mix-up of my personal life that made this complicated. Still, on the side of the agency, they are not very good at communication, and with that, it is hard to get a hold of someone if you have a question, as well as not being able to respond promptly. Although they have reasonable rates depending on the apartment, I wish the communication to your agent was more concrete. read more

At the beginning we had trouble receiving answers from our agent. Then we made another account and were transfered to another agent. Victor was great, he helped us in the process. He even took time to call us in Canada to answer our many questions. This process is reassuring. Thank you, Victor. read more

Check in was easy and seamless along with the taxi which I got through Paris Attitude. Driver knew exactly where to take me, spoke english and was very kind. Nathalie, the apartment owner, was amazing and offered me any kind of support I might need. read more

I'm very satisfied with the services provide by Paris Attitude. I'm mildly disappointed in the place I chose but I wanted to be near Montparnasse and, unfortunately the place I chose is under a massive remodeling. My apartment, however, is nice although, as is not uncommon in these situations you'd hope there were more of the essentials provided that I discovered. Hard to know from the photos just what's there and what isn't. Still great location and I can work with what I've got. This is one of these situations where a third party puts an apartment on Paris Attitude and it's with that third party that you need to work things out. Again, however, I can recommend highly Paris Attitude and especially my agent Neda Guivarch, maybe just e a little more careful with third parties they rent for. I'm only here a few days (the beginning of four months) and I'm a bit disappointed in ParisCommeChezSoi so far. Maybe that will improve, though, as we move along. All in all, pleased. read more

My agent, Elhadji was great. So attentive. He was always quick to answer my question and emails even in the middle of the night! The booking process was super simple and quick. I would recommend Paris Attitude to foreigners who are new to Paris. read more

Horrible, after accepting payment have been unresponsive. No hot water after 12 days. We paid a price, and suggesting you run and do not use this agency. read more

Very quick and nice going people. Helped me with every step of the way in getting an apartment in Paris!

The Team at Paris Attitude is very responsive and helpful. Neda, Charles, Mehdi and the others are professional and respond quickly to e-mails. read more

Hi guys, I'm about to go on a bit of a rant so apologies in advance. If you are short on time, then all you need to know is that I used Paris Attitude for a year whilst I was on exchange and I was shocked as to the level of incompetence demonstrated by what I assumed was a professional business. I'm not one to exaggerate and have never written a review. I think of myself to be pretty reasonable and understand misunderstandings and conflict can arise. However, there was no way I could rationalise the horrible experience I have had with this agency. Last year I was completing by exchange at Sciences Po in Paris and needed an apartment while I was there. I had never rented an apartment in Paris and so thought it would be safer to use a real-estate agency. After e-mailing them, it took weeks before anyone was able to contact me back. When they eventually did they seemed polite and helpful and did end up finding me an apartment. However on the day I moved in I was shocked to see how filthy it was; mildew in the shower, wet and mouldy towels left in a plastic bag unwashed, non-functioning lights and a leaking water heater that was dripping onto the floor and leaving behind a mouldy smell. I remember that I had to soak the shower walls in bleach and scrub it for an hour just to get the mouldy stains off. Within an hour of moving in I had sent the agency clear photos of the problems regarding the mould and water tank. I was anxious that I would be held responsible, but they assured me that this was the responsibility of the agency and the landlord and that the cost of a replacement and repairs would be their responsibility. I had done my research on their website and it seemed that I was in the right. Still, I wrote up an e-mail, detailing everything they had stated in the call and asking them them to confirm the details in case there were any issues later on, and they did. In addition, the agency assured me that they would be holding the deposit and so there would be no issues with returning it at the end of the lease. As a first time renter I was unsure about this but could find not find any information online to suggest otherwise. Eventually I decided to terminate the lease because of a number of issues regarding leaking pipes, size etc. I gave one month notice as required and left. Under french law the real-estate agency is obliged to return the deposit within 2 months. Of course I was still e-mailing them 3 months later following up on it. Eventually I was told the deposit would be returned, but with 150 euros subtracted for cleaning and 600 euros subtracted for the water heater. I was willing to accept the cleaning fee (even though I had spent the full day cleaning everything), but I found it odd that, although there had been no initial inspection taken when I first checked in to the apartment, when I was leaving they decided to conduct this rigorous 1-2 hour inspection, photographing every surface and item from multiple angles. Essentially, they were willing to protect the rights of the landlord to ensure the property remained in the right condition after tenancy, but took no such steps to ensure the initial condition of the apartment was fit for the tenant. With regards to the water heater, I was shocked that they were asking me to pay 600 euros. I know problems like this can arise and this is why I had double and triple confirmed with the agency that I would not be financially liable in any way. Each time I attempted to call the agency to resolve the issue, they would either ask me to call back, or would simply say that the person who was to deal with the issue was not in the office. I remember, by then end of it all, I had to call them 7 times in the one day, by the end of which I was in tears. Despite the receptionist promising to call me back that day there was no reply. It has since been 6 months and at this point I have e-mailed them numerous times, detailing the situation, and have still not received a single e-mail back. My recommendation is that you steer clear of this agency. There is no point hiring the services of an agency if they aren't going to care about protecting your rights or wasting your time. Please trust me and save yourself the disappointment, do NOT use this agency. read more

WARNING! THIS COMPANY WILL LITERALLY STEAL YOUR MONEY. WORST EXPERIENCE. I come here after having tried everything. I don't usually leave bad reviews, but then again, I do not usually receive this treatment. I have tried emails, phonecalls and nothing has changed; they owe me 300€, and after a month has passed since I left the apartment they have not given my money back. Since the beginning I had a really bad experience with the company: I reserved my apartment a month in advance and payed in full so there would not be any inconveniences up to my arrival. Well, two days, before I arrived they send me an email saying that staying in the apartment I rented and HAD a contract with will not be possible. They tell me they can't do nothing because it's the owners choice (and do nothing about having a contract signed), immediately I tried to look for solutions instead of them helping me get to a hotel, apartment or whatever. They sent me nothing, they basically said that they could do nothing unless I wanted to rent another apartment in their site. By looking on the web the apartments offered for the dates I needed were super expensive (01 JULY to 01 AUGUST, 2018) plain turistic season. I went to their website and chose 3 apartments that I liked for revision, (they have to check if it's available the information in the website is not refreshed). My advisor told that one was available but 4 days later after my arrival. My advisor (Mehdi), which was the most unhelpful person I have ever met, even told me to hurry up with my decision and quoting "You have 20 minutes to decide", this was on Friday and I was arriving on Sunday, he even said "hurry up I have a life" this was at 4p.m. in the afternoon. I had to stay in a hotel for 4 nights which cost me around 500€ and it was located in La Defense (it was the cheapest I could get), then I went to the apartment the 5th of July, they even asked me to make an additional payment because there was a change in rates of the apartment, even though it was their fault. The owner of my apartment (Référence # 11461) in the website, was very nice at first, then I never saw her again. If I had a problem with the apartment I could not even speak with her. When I left, she charged me for "services of the apartment" when I left and never gave an invoice for what she charged, she just kept the money. When I asked for the invoice she kept giving me excuses (which I have photos of). End of story I ended up paying the nights of the hotel 500€+, plus they haven't given my security deposit back (300€). I even payed a professional cleaning service (even though the apartment was very clean) when I left because I knew the owner would have done anything to not give my security deposit back (since no one complains and everyone let's it go) it's basically a business for them. BY NO MEANS RENT AN APARTMENT THROUGH THIS COMPANY. WORST EXPERIENCE EVER. read more