tour was okay! guide had little enthusiasm. took us to a scenic place for a horrible lunch, hard to do in france. but the absolute worst was that we left a couple of items on the bus. realized it within 10 minutes. for five days now they have completely ignored our emails and our daily visits to retrieve the items. they are rude, uncaring and totally unresponsive. read more

HORRIBLE. Lack of assistance, over priced garbage. Do not waste your time. Absolutely garbage.

Fantastic! My husband and I were in Europe for our honeymoon and decided to do a Palace of Versailles tour when we were in Paris. We booked through ParisCityVision for a guided tour with skip-the-line benefits, time to walk through the gardens, and a pickup from/to our hotel. It was a great deal and we are so glad we did it. Aymeric, our awesome tour guide, picked us up first, followed by 2 other couples. He was very friendly, down-to-earth and gave us history of Paris as we drove to pick everyone up, pointing out specific landmarks, which wasn't even part of the tour. When we arrived, he gave us all earphones and began the guided tour. I was amazed by how knowledgable Aymeric was. He provided us with so much information as we walked through the extravegant Palace. We would have never known anything re: the paintings, furnishings, different rooms, beautiful gardens, etc. if we hadn't done the tour. In addition, he was able to answer all of the questions that we all asked him, with accuracy. Aymeric clearly was passionate about history and told us about how much time he spends reading and researching, for his own knowledge and for his customers/tourists. I would highly recommend asking specifically for Aymeric when booking a tour. He hosts more than just the Palace of Versailles tour, but I don't recall which ones. Ask for Aymeric, and you won't be disappointed. read more

For our first trip to Paris, we wanted to make certain that we were able to see Versailles. On the day of the excursion, we awoke at 6:30 AM to ensure that we were on time to board the bus to Versailles at 8:45 AM. The ride was quick and all seemed to be going well. The guide assured us that we would be the 'first to enter', but this was a gross exaggeration. Upon arrival at 9:38, we entered with dozens of other tour groups, all packed together like sardines in a can. Our guide got into a bit of trouble, because he left us to attend to another group. Once all of that was settled, we gathered in a main area where he reminded us that we needed to rejoin him at the bus at 11 AM. He also took his leave from us, because we were being led by audio guide. This was disconcerting as the program explained we would have 30 minutes of free time between 11 AM and 11:30 AM. This meant that we had less than 90 minutes to enjoy the beautiful palace and gardens! For the price we paid for the excursion, this was extremely disappointing. The bus left Versailles at 11:15 AM. read more

Paris City Vision - Page from their booklet. - Tours Near Me - Paris, 75

So gd disorganized, it's almost humorous. We were unclear about where to catch the bus, but that got righted quickly. Then the timing of the buses was somewhat sporadic. And finally, on two occasions, they cut the routes for the yellow line early, thus leaving us stranded. Luckily one very very kind driver gave us a rather fast but abridged tour at the end of his shift. Lucky for us, and lucky for the company. We were gonna raise hayle over it. Anyhow, do this tour if you want to hop on a bus close to your hotel and see a lot more than the Paris top 10 sights. Plan for alternatives if you get stranded. Paris isn't that big, you can walk it with a Frommer's guide book in a pinch. read more

Do not recommend. We booked the champagne day trip and Moulin Rouge tickets thru Paris City Vision but could have had similar experiences without using these bookings. The tours leave on time, promptly. The champagne region was an experience. Amazing views of French countryside. The 8AM - 6PM tour only includes 2 champagneries and 2 glasses of wine. At each tour each guest receives 1 small glass of champagne - hardly a tasting. For the price, it's a bit of a rip-off considering you only get the ride, 2 glasses of champagne, and have to pay for your own lunch. The bus tour before the Moulin Rouge - also a rip off. Spend the $ on better Moulin Rouge tickets and skip the bus tour. Nearly every tour the company offered is available elsewhere for 5-10 euro cheaper. read more

Stay away from anything that has to do with this company. They never answer the phone and a lack of customer service. We were supposed to be picked up to go see the Versailles at 8am. At 7:50, the unmarked taxi supposedly called the front desk for us. That's stupid! We were waiting for them in front and why not call my cell (as provided on the pickup form)? We tried to call them for over an hour but we were on hold and the line would always hang up. Dealing with them has been a nightmare. read more

update: full refund received in January 2021 after sending multiple emails and spending so much time follow up. I will not book from them again. read more

Shady group! Booked a full day private tour, arranged for them to pick us up at our hotel but they didn't show up. When we called we received a message that they were busy and to call back. Luckily our hotel was able to arrange another tour for us. Now to get our money back from this terrible group! read more

My family booked this day trip and were looking forward to it. Everywhere says "don't be late". Fair. Sadly an autocorrect changed 2 rue des Pyramides to 2 rue de la pyramide. These locations are 30 min apart. As soon as we realized our mistake we called a second Uber which was to get there at 8:12. We called the company letting them know what was happening. We were coming but it was going to be close. They spent 15 min lecturing my mom and doing everything they could to make her feel guilty. We got there at 8:12 and ran in to check in where they proceeded to lecture us again for 5 min. The bus left exactly at 8:15. Look we were late. I get that, our fault. But A) we let you know, B) if you had just gotten the tickets and pointed us to the bus you could have still left on time. Instead your staff focused more on making my mom feel like sh*t than just giving someone an extra minute when we spent $600. Just one moment of empathy or kindness. I love Paris and I hate you for how you treated my mom. read more

We went on two day tours with this company out of Paris. The Versailles tour was very good. Our guide was knowledgeable and answered questions and was very pleasant. We could have used more time but that was hardly his fault, two people didn't bother to show up. The trip to Normandy's Landing Beaches was a bit of a mixed bag. The locations were interesting and informative, however the timing was not allocated correctly. Also, we learned nothing new and found our guide to be misinformed on several topics. (I say this with a BA in European History.) We were not sure if the misinformation was due to personal belief or cultural norms, but we were not impressed with his presentation. It would also have been nice to have been provided an accurate timetable prior to leaving. We missed dinner reservations due to this. We also did their green bus on/off tour of the city. It was ok the first day, minus the headphones not working. The second day it took forever to get anywhere and this was not due to traffic, the driver decided to wait around at every stop for about ten minutes. (Split two ways taxi transport was faster, cheaper and more time efficient) read more

We are on our honeymoon and were so excited to go to Versailles, it was the only tour we pre booked to ensure we'd be able to go. We purchased our tickets through their website months in advance, received confirmation, the tickets were paid. In preparation we found baggage storage as we had a late evening flight to catch and it's our last day in Paris. The ticket confirmation listed the departure address, only for us to arrive with no one there. We called, only to be on hold with their automated system. We decided to try the other Paris City Vision location in hopes that the bus was running behind schedule and we'd still be able to go. The disappointment continued as we were asked to wait 10 minutes and then 30 minutes later had to request assistance again, they offered rebooking but again, we could not do this due to our flight. The manager offered the least expensive, shortest Paris city tour and a refund. I requested the lunch cruise due to the added inconvenience of paying to have our bags held, our proof of departure confirmation which was deceiving, and not being able to rebook our Versailles tour and was met with rudeness, lack of empathy and responsibility. Her attitude added salt to the wound. Do not give this company your business! They are predatory and deceitful with horrible customer service. I feel cheated of an experience I have waited years to see and saved to fly here. We were not even the only people this happened to, at that very time we were at the office another couple we met told us they had paid and confirmed their trip to Normandy weeks ago only to have to their booking be "lost". read more

Well organized, clean buses, fun day trip to Monet's place in Giverny about 1.5 hours out of Paris. I was comfortable and prepared for the trip well the the company. I do recommend this place for affordable venture out of France. read more

Stay away!! I was on vacation from the US to Paris with my family and paid over 250 euros for 4 person guided tour of the Louvre. I immediately called back to reschedule the time due to a conflict. 1. Staff was very rude 2. Would not change time 3. Would not change date. 4. Would not give me the tickets without the tour. This is not a reputable business. I advise stay far away!! read more

I paid for a guided tour of the Louvre Museum, which it said included an entrance ticket. I had intentionally prolonged my stay in Paris by an extra day just so I could get into the Louvre (when I tried the previous day they were sold out). But I ended up having trouble finding the agency location and was 20 minutes late for the tour. The extremely unhelpful employees merely rebuffed me, saying that I had to be with the tour guide in order to get my ticket (which is the only thing I wanted in the first place!). They didn't even give me a refund, so I had to go through my bank to get my money back. Horrible agency. Do not book with them. read more

You will not be able to reach them for communication once you book. I have been trying for weeks to cancel a tour, and they will not respond at all. It has been very upsetting and very time consuming. Make sure you will not have to reach them for anything, because you will become very frustrated. read more

We had to cancel our trip in May 2020 due to Covid 19. This is the only business that did not provide a refund and is next to impossible to get in touch with. They told me the issued a refund to my credit card in January 2021. I made the payment for the tour to Versailles with paypal not a credit card. However I have checked all my Credit card statements and bank statements just to be sure and there was no credit issued. I've sent at least a dozen emails since and do not even get a reply back. When we do make rebook our trip we will not use their services. read more

Trip to Mont Saint Michel: Amazing organisation: the bus was so confortable, the saff very professional and friendly. The historical explanation was so interesting and the meal delicious. A must to discover France in the best condition !!! read more

What a joke, bought a voucher from the hotel, got to the bus early. No one to provide assistance. Try and board the bus and no, voucher has to be traded for tickets. Get in line, at 0847 am told the bus already left and for three people the change fee is 60+ Euro. Total scam read more

This has to be the worst business I've ever known: service is RUDE when you need information. Let you wait for "manager"who never appears. Double charged our credit card and we were told they couldn't help! Office told us to deal with it through website that doesn't work! read more

Worst tour company you can possibly spend your money at. Disorganised, rude and otherwise poor tour guides and short times at destinations. Went to Giverny and wish I hadn't gone with them. Please do your research and go with a more reputable company read more

HUGE, long, inefficient lines just to check in! Only 2 people behind the counter with another few just running around. You must come to this office first to get your tickets and/or audio headphones. So frustrated at the lack of organization and incompetence. Once we got into the museum and reviewed the map they gave us, along with the descriptions of the art they suggested on this tour, we we're again disappointed. Of the millions pieces art to see, they had about 37 descriptions. We ended up renting the Louvre's audio headphones as well for 5 euros each. One other inconvenience is that when you are spent from a day at the Louvre, you have to walk back to the Paris City office to return the equipment. Highly recommend you NOT bother with this tour. Prepurchase your tickets online direct from the Louvre and rent their audio tour once inside. read more

We booked a tour to Versailles and to Normandy Mt St. Micheal, and it was very well organized. The bus was clean and modern, it was also on time. Our tour guide was friendly and knowledgeable, she had nice french accent but a lovely one :) We did the booking online and when you arrive at the office, the check-in took less than 1 minute, so easy. read more

Booked a tour of three Castles, Chambord, Amboise and Chenonceau with ParisCityVision on May 13, 2017 and I paid about 320 euros for two of us. Out first stop was Amboise, where we had arrived at approximately 1100 AM and after a 20 minute guided tour, we were given time till 01:40 PM for lunch. Mind you, that Amboise is smallest castle out of all three and we were given almost 3 hours for that visit. After inquiring with our guide Sandrine, it was clear that the abundance of time at the fist stop and leaving time was directly related to another ParisCityVision tour group that was joining our bus at Ambouse at 0140. Fast forward to Chenonceau, we had approximately 1 hrs on actual castle tour, 20 min of which was guided by Sandrine, who gave the most basic and inane information and constantly repeating herself along the way. The rest 40 min we had at Chenanceau, gave us time to quickly run through the rest of the rooms and gardens. The biggest disappointment of the day was Chambord. We had arrived at Chambord at 0510 pm, by 0525 were at the castle and by 0530 Sandrine was done explaining to us where the restrooms are and said two sentences about the castle itself. We had 30 min of completely unguided time inside the castle before it closed at 0600pm. In summary, for 160 eauros a person, we got 3 hrs and Amboise, 1 hr at Chenonceau and 30 min at Chambord. I had emailed ParisCityVision, who claimes to "achieve the highest standards in customer service and ensure all of our customers are happy with our service." ParisCityVision, however, did not seem to see anything wrong with the trip and their reply was "The program of 3 visits of castles in 1 day has being sold by our company since 60 years. This is one of our best sellers. We are confused that your customers were not satisfied with the organization of the tour but we provided the services advertised and in that case no compensation is due." Apparently a total of 30 min of completely unguided time fits perfectly with their description of a "guided Loire Valley Castles Day Trip that includes 3 castles"? Apparently, the fact that we actually had a guided tour of only 2 castles, does not entitle anyone to even a partial compensation. After my email correspondence with them, I am not sure whether I am more disappointed in the tour or their complete lack of customer servise. read more

A V O I D. P A R I S. C I T Y V I S I O N ! We booked an August Seine lunch cruise and were lucky to get seats minutes before departure. My elderly cousin was concerned about the boat as there were several large cracks on side and overhead windows. That should have been a clue. Our boat crashed into a bridge about halfway through the cruise and we were forced to abandon the boat and return at our own expense. Despite emails to the company, a copy of the receipt to show payment, photos of the disaster and a promise from boat staff that we would be reimbursed, we have yet to receive payment or an apology. Use another operator if you'd like to take a Seine cruise. read more

In short, this company is NOT recommended. The Paris City Vision tour was booked two days ahead. We called to confirm availability, tour locations and times, and priority access tickets. Several issues with Paris City Vision: 1. The "special offer" displayed virtually everywhere was not honored. We were told it was discontinued; however a few others on the tour that booked after we did received the offer. Following a few moments discussion, it seemed the booking personnel were making the decision on the fly based upon hotel and/or nationality. 2. We were told upon arrival the specific tour booked (and confirmed by a real person) was not available. We had the option of accepting another tour or contacting the main office to get a refund; however, the tour host informed us again (as they did over the phone), they have a strict cancellation policy and could not guarantee a refund. 3. The tour booked had a multi-hour stop at the Louvre, a quick stop at the Eiffel Tower, and a river cruise; however, the only tour available was a one hour stop at the Louvre (not long enough for a visit), one hour stop at the Eiffel Tower and a one hour river cruise. 4. We asked for the priority tickets to the Louvre, as we decided to take the tour to the Louvre, spend time in the Louvre and find our way back to the hotel separate from the tour bus; however, the host informed us he didn't actually have any priority tickets. 5. An entire day wasted and several wish list items missed due to the failures and dishonesty of Paris City Vision Tours. read more

If I could give zero or a negative star I would, but I can't. So I booked this activity for my anniversary and on the way to the venue, my spouse fell down the stairs and hurt herself. We were also tourist, so we didn't know which way to go. It was about 9:10 when we made it down stairs, with my injured spouse. And the boat started moving slowly. I asked the people at the booth if they could stop it, but they said no. I didn't want a refund, I wouldve liked to attend. With the same special note if I could, but didn't get a response until after the trip was over. So I asked for a refund and they denied my request again, stating the departure time is 30 minutes before the time listed. Which wasn't listed on the voucher. read more

A friend and I did the tour of Montmartre with Céline in October. It was absolutely brilliant and I couldn't recommend it more! The tour was so informative and I saw parts of Montmartre that I didn't even know existed such as the vineyard. I learnt so much about this part of Paris and Céline was such a dynamic and entertaining guide. The audio guides were also amazing and allowed us to hear Céline clearly and easily. A definite must do if you visit Paris! Thank you Paris City Vision! read more

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Two cousins and I booked the Eiffel Tower, Seine River, and night tour. It was a good deal for the price. The tour guide was great and well organized. read more

Took the Normandy D-Day Beaches Standard day tour. Excellent experience. Organized and enjoyable from start to finish. Tour guide (Florence) was lovely: so informed and very knowledgeable. We enjoyed hearing everything she had to say for each stop. There is so much to see on a day tour of the Normandy landings and ParisCityVision does a terrific job getting everyone out there and back in such a limited time. This tour visits these stops: Caen museum, Pointe-du-Hoc, Omaha Beach, US Memorial Cemetery, Port Winston, and Juno Beach - along the way, taking you through through the villages on the coast. Absolutely recommended! read more

Paid for English tour of Normandy, bus was very cramped, the guide spoke broken English and she did not speak loud enough for the group to hear. I am sure she had a lot of knowledge but she was having a difficult time translating it into English. The other bus did not have the same problem. Paid a lot of money and did not receive the service. read more

If I could put less than 1 star, I would!!! Do not use Paris City Visions. Less than 24 hours before my tour, I was informed that Versailles was closed due to a strike. My tour also included skip the line tickets to the Eiffel Tower, a boat tour and a bus tour of Paris. I was given an option to pick a tour of Giverny Monet's Gardens and nothing else. I was told I'd be compensated for the difference in cost (although the actual $ difference was never mentioned) They asked for an immediate response which i complied with, however I did not receive such courtesy and had to wait hours for replies as I understand it had questions. I had to contact them multiple times through different methods before I got a reply . Eventually, 30 minutes before the tour was originally supposed to start, I received an email (prompted by a second email from me) saying that my tour was cancelled and that I'd be receiving a refund. I understand that certain things are out of control such as the strike, but communication and general customer service was terrible. I shouldn't have to hound a company with emails in order to get a reply on the status of a tour that I spent good money on!! read more

This company is horrible and ruined our trip. For my wife's (who is a veteran) birthday on June 6 we planned a trip to France to go to Normandy with a tour on the 7th. The tour operator never showed up to our hotel for our pickup. We called for 2 hours and couldn't get anyone to see why we were not picked up. Nor did anyone from them try to contact us to see where we were. It is now mid morning and we will miss our shot to see Normandy because of this horrible company. They have no customer service. I really cannot say enough about how disappointing this whole experience is. Please stay away from Paris Sh!tty Vision. read more

I booked here because it was the only available decent timeslot. I paid 165 euro for 3 for a - Skip the line Louvre tour-....keep in mind that tickets are only 17 euro each. My booking was for a Saturday, which apparently in Paris is "Yellow Jacket" close all the bridges day which apparently is well known in Paris. The email i received mentioned getting there 30mins early but nothing about giving yourself enough travel time if it's a Saturday booking. We gave ourselves an hour to get there - this was not enough time on a Saturday. When i arrived to pick up voucher i figured they would offer a portion of my money back if they couldn't get me another booking. The comment when I arrived was "That's Paris for you". No refund offer and next available timeslot was on Monday. They said my only option was to go wait in line and pay the entrance fee. I just emailed PartyVision using the email that they sent me my voucher and i just received an "undeliverable kick back email". read more

CROOKED PRACTICES I reserved 4 tickets for the catacombs for the skip the line tour. Printed the tickets and paid for them several weeks in advance. The day of the tour, they cancelled claiming a strike of the workers at the catacombs. I rescheduled 3 days later. When I arrived, once again they were on strike and the catacombs were closed. I contacted Expedia 3 times, and they were not able to get this company to even answer the phone. Expedia is trying to get my money back, but there is never an answer. This company is crooked. They take your money and never return it. DO NOT USE THEM. Poor management, crooked practices Book tours and never fulfill them. AVOID USING THIS COMPANY AT ALL COSTS. read more

My wife and I had signed up for a day's tour of the Louvre, Eiffel Tower, Notre Dame and a river cruise on our first day in Paris. When we got to the tour office, tickets in hand, we were informed there was not tour at that time that day. They had no clue what went wrong with the tour and did not give us any advance notification. They could only reschedule 3-4 days later which was too late for us. They refused to refund our taxi ride from the hotel or even apologize for our wasted time or offer any other accommodation. My recommendation is to make your own plans. As it turns out, we are early risers and found we had no lines deal with at the Louvre or Notre Dame if we got there first time in the AM when they opened. Save yourself some $$ and avoid this tour company. read more

Horrible customer service! Don't waste your time booking on their site. Due to a Transit strike there are limited access to meeting points and they are aware of the situation but failed to send out an email notification. Go via Uber and get your own tickets. This is a third party company that the actual establishment is aware of. With that said no one can help you so you have to call the Head out customer service department. After two transfers, nothing is accomplished and they keep your money. I'm so frustrated that I booked tickets at The Eiffel tower instead of wasting my time and going back in a traffic nightmare to speak with another individual. DON'T WASTE YOUR TIME OR MONEY BOOKING WITH THIS COMPANY! THEY KEPT MY MONEY ANS DID NOT RESOLVE THE UNFORESEEN ISSUE (but they were aware of the strike). THEY WERE UNWILLING TO MEET AT THE EIFFEL TOWER AND THIS IS WHERE THE TOUR WAS GOING TO START. read more

I travelEd to Paris by myself last August. My travel agent booked me several tours with Paris City Vision. They came through on every tour. They offered headphones so I could hear. I purchased additional tours while I was there and they give me discounts. I had a pleasant experience with them. tThey were always on time, friendly and treated the customers well. I would highly recommend them. read more

While standing in line to buy tickets to go to the top of the Eiffel Tower, we used our phones to buy "Skip the Line" Louvre tickets for the next day. We bought three tickets for $48.00 each. When we arrived to check in we were told that the Louvre was sold out and that they could not give us the tickets that we bought. Instead, they handed us three City Museum Passes and explained that we could get into the Louvre with them. I suspect that they purchase these in advance to hand out when the days tickets sell out and they can no longer buy them. They provided the self guided audio tour that they promised but, when asked about the "Skip the Line" feature that was promised, we were told simply to go to the front of the Louvre and ask, that we would get to skip the line. Like the original tickets, the promise to skip the line turned out to be a lie, we waited in line like everyone else. It was only about 30 min. Coincidentally, we were accosted by a man looking to sell "skip the line" access in front of the line to get in. We would have done as well to buy access from this street vendor, both are the same, nothing. OK, bad on us for not researching the actual price to get into the Louvre in the first place, were we influenced by our wait in the Eiffel Tower line, probably. Is everything you read on the internet true? Yeah, not so much. But, that doesn't stop me from telling you right here: The price to get into the Louvre is 17 Euros. The price for a self guided audio tour with far more content than the one we got, is 5 Euros. There you go. The price to get into the Louvre with a self guided audio tour is 22 Euros. Finally, here's a bit of advice, The popular attractions in Paris, The Louvre, The Eiffel Tower, sell out. If you show up after noon during the summer, your odds are low. Book ahead or show up early, but, if you book ahead, be careful to check the credentials of your online source. read more

Unexplainable how you can purchase two tickets for 1 tour and be sold two tickets for completely different bus tours. Beware - even though the tickets look the same you may get separated when the driver tells you that you were sold the wrong ticket. We fought them and got our money back. read more