Great experience with our stay. Service was friendly and welcoming. When we checked into our first…read moreroom it was right above the bar and there was a musician and it was suuuuper loud (literally felt like the music was being played in our room) so we went downstairs to see if we could have another one. The only other room they had was a junior suite (literally the room was named Goliath, my first stay in a room with a name instead of a number) and they upgraded us. It was SOOOOO nice and massive and beautiful. Only complaint is the room was dark AF with terrible lighting but it added to the medieval vibe I guess. Breakfast was fairly limited in options but good since we were in a rush.

It was £175 for an ok room for one night for 2: yip £175 yet breakfast was not included…read more There was a bit of irritation as check-in only began beyond 4pm, rather than 3pm when it should have commenced. Mal-administration perhaps? It came over as amateur but at £175 for an ok room for a night, amateur, delay and ineptitude have no place at this price. When we got to the room it was also irritating that the electronic access card didn't work. The dimly lit room was cosy warm with a comfy bed. In - room tea/coffee/kettle and a well stocked fridge were tucked into the wardrobe. Our room had one of the smallest showers I've ever been in, at about an ungenerous two feet wide. Having overcome check - in and delayed room entry malfunctions we headed down to a cramped bar area for wedding related refreshments. The coffee was lukewarm and watery. The tea was also poor tasting as the water wasn't hot enough. Tea leaves need fresh water just off the boil to maximise flavours. The tea and coffee were good quality but quality alone sometimes isn't enough. If you don't do it right then quality is wasted as was the case here. Not upscale more amateurism or laziness or perhaps the daft excuse: health & safety? The amuse-bouche were plentiful and served with smiles. They ranged in quality with my preferences in order being duck rillettes 10/10, salmon toast 9/10, goat cheese tartlet 5/10 as the pastry wasn't made with butter and they were dry through overcooking (or heating & reheating) and breadcrumbed mini fishcakes 3/10 made with cheap, pre frozen, pink salmon, little or no butter, no fresh herbs and an overpowering fishy taste. It was poor that the dip with the fishy fishcake was from a jar of mayonnaise: a cheap shortcut I didn't expect from a hotel positioning itself as upscale so yet evidence of style over substance. When I asked the server what fish was in the 'cake' she didn't know. It was also plain from her "I don't know' that she didn't much care either: maybe amateurism - you gotta walk the talk folks but if the server is on minimum wages I couldn't be critical of her malcontent malfunction. The wedding meal itself was pretty good for the most part, but not great. I had St Maure goat cheese with various salad leaves, sliced blood orange & pistachios to begin. My beef brisket main was very good and 7/10. It had great flavour served with a lightly fried perfect egg 10/10. I finished with what was alleged to be an artisan cheese plate. This was quite poor quality so 2/10. Maybe a Malfunction. Rather than artisan I got industrially made, mostly low grade cheeses, and none had any powerful cheese flavour. The worst thing of all about this was that this non-artisan cheese plate was served warm from the kitchen. So the hard cheeses sweated and the pasteurised Brie style cheese, that had already begun to sag when it reached the table, sank within a few moments into an unpleasant rind-topped oily cheese puddle. Later in the evening we were treated to delicious mini slider burgers that were ace 10/10 and barbecue style spicy chicken wings 6/10. I didn't try the bacon mini muffins or the chips. All cocktail drinks were exorbitantly priced. The dining room had about 80 wedding guests and was overfilled at that, to a point that was uncomfortable. There's another irritation to note. The in-room shower gel & shampoo tubes are labelled the best that you can steal. We've already paid for them so if we decide to take them and throw them in the bin that's our business and it certainly isn't theft. We could discuss daylight robbery style theft with Malmaison. So is it a wedding venue; certainly not for more than 50 in our view. Would we return here; well maybe but not anytime soon as we can stay for 3 nights half board in May in Malaga for less than £175. Our hotel there is right by the Mediterranean. I observed a fellow guest at check-in as we checked out. She was trying to pay for something. She tendered a paper £10 Bank of England note. She was told it could not be accepted. An upscale place would have been discreet rather than broadcast this non transaction for us to hear. More malfunction and maladministration. I imagine had she handed this £10 over as a tip it would have been a whole other story. Maybe he doesn't realise that customers make pay days. When a business in the service industry is charging £175 a night room only, £9 for a small glass of wine and upwards of £12 for badly mixed cocktails I expect every single aspect of customer delivery to be flawless. This consistently wasn't the case here.

From the moment we arrived we were greeted by friendly and accommodating staff. We arrived late due…read moreto flight delays but they were willing to help us with a bite to eat and an evening cap before heading to our room. The room was clean and cozy & just what we needed after 18 hours of traveling. The rooms aren't very warm (but we're from Phoenix so our idea may be jaded) and the water pressure leaves a little to be desired but overall we were pleased with our stay. The close proximity to the GOT parking and the fact that we got to sleep where some the actual crew did was amazing!

hey Yelpers.....came here last week into Banbridge, N.I. and stayed here at the Belmont and I do…read morehave to say honestly that this hotel was one of the best I have ever stayed in.....The staff was great and went over and beyond....The room was clean and tidy.....The breakfasts I had were very good and plentiful ......The hotel, bar, restaurant and other dining rooms are all very classy ........ .I will be definitely will coming back here the next visit to Banbridge....Thanx again for the great stay......

Nothing i think, the place has no soul and the staff are extremely rude. Maybe new management could…read morerevive it but has a long way to go.

I think we walked into one of the friendliest hotels on earth. We've been hotelling (not a real…read moreword) over 50 years and the staff here stood out delightful. We were here two nights but we rarely travel light and no lift. A member of staff took our heavier cases up one flight for us. Our room was adequate, the in room tv is small by today's standards, but we didn't watch much. There's in - room tea and powdered coffee with biscuits. Bed comfy. I found the shower floor a bit slippy couldn't see a mat so I was careful. Breakfasts are made to order and staff are so welcoming. They go the extra mile with a smile. I did hear my first malaprop in many's a year that made me smile. I opted for the vegetarian brekky and on day one it was meant to come with beans but didn't. I didn't say as I didn't care. It did come with a potato hash brown. I couldn't figure if the object was made in - hotel or brought in frozen. I didn't intend to try to find out. Hash browns and quinoa are only fit for bins. So at day two breakfast I asked for the hash thing to be left off and the smiling, so friendly waitress said 'oh yes I agree with you...they are a required taste.' Wonderful. I did like the croissants and other things like the jams too. It had some faults and I'd like some better quality stuff at breakfast especially the tea. Didn't try the coffee. Oh and friends of ours there 2 nights also had their bichon frise dog with them and the staff spoiled her. 5 stars all the way.

I was here and they took over an hour and a half to get my food and we're very rude and ignored…read morepeople the only reason I've give them 1 star is because the food was nice

Came here for lunch with a friend and sat in the bar area…read more The service was excellent and the decor was nice as was the selection on the menu. Lots of parking which was handy too. Marked down slightly as the bar itself was very cold and the lunch menu is a little highly priced, it also too ten minutes for the staff to get hold of the card payment machine as there seemed to be only one for a very busy time of day

Having been passed Ballyrobin so many times on our way to and from the airport over the years it…read morewas finally give it a go before flying out recently. The eateries at the airport are (as with many airports) comfortable above average pricing for the what they offer and equally as comfortably below average in terms of quality, so a change of plan was long overdue. I phoned ahead that morning just to make sure there was a table and there was no issue securing a table over the phone, although this wasn't surprising as we were eating at a pretty early tea time as dictated by the time of our flight. From the get go the young lady on the phone was great and I got a good vibe from that point. So we arrived (a full half an hour before the time I'd booked as we're a nervous lot when it comes to airport punctuality) and found there was ample car parking right next to the door. In reception I quickly apologised as I was worried our being there 30 mins ahead of schedule would be a problem but it absolutely wasn't. We were shown through to an area around the back that was just inside the conservatory area, which was good as it was a pretty warm day by N.Ireland standards and the conservatory was pretty warm. The whole place is a series of smaller rooms which all seem pretty cosy and some would lend themselves quite well to a summer day like on our visit, and equally some would be cosy on a winters night. On arrival there was only ourselves and one other party there. We were waited on very proficiently by 2 or 3 staff members who were all lovely and very personable. So the food.... Very happy with it. I got the fish and chips and after a small amount of initial worry when it came out due to the size of the portion (I thought they were going for quantity over quality) I was pleasantly surprised with a lovely creamy fish texture and light crispy batter with well-cooked chips and mushy peas. I had a little of the lasagna that my wife ordered and it was top notch too, as was my mums chicken dish with peppered sauce. It probably helps that the 3 dishes ordered were pretty much my top 3 favorites found on most menus. So all in all this was top notch across the board, service, food and environment. We were there early as I said so kitchen and service staff were not under pressure in any way which may have helped the quality of the food and service, but I get the impression they would try to keep that standard up during busy times too, I'd be more than happy to go back as a busier time and see for myself...... not least of all because if I'm there again it would probably be because I'm off on my holidays again!

I have to say our experience wasn't overly impressive…read more We arrived and we're told the restaurant was full but we could eat in the bar which were fine with. We were told it would take a little while to take our order which was fine, again, we were ok with this. A little over 20 minutes after we were seated we asked if we were able to order and we were advised "I told you it would be a while, I'll take your order but it won't get your food out any faster" That aside, when the food came it was nice and no real complaints from anyone in our party - aside from receiving plain chips instead of chilli fries (we didn't bother to raise it as we weren't expecting a good response) All things considered I'm sure on a less busy day this might not have happened...

Sundays are never the most exciting day of the week, so it's on these days, we decide to take…read moreourselves off somewhere new for Sunday lunch. A couple of weeks ago, we decided to go to the Ballymac, after hearing someone mention it the day previously. It is a hotel, and certainly looks impressive, and at times, opulent, both from the inside and out. In we went, to the restaurant/grill bar, and were shown to our seat. There was a good crowd there, mostly families with children out to enjoy their Sunday treat. We received our menus and had a look, after making our drink orders (if you order a soft drink, it's from a mixer bottle, one of my bugbears, if you have read any of my other reviews!) The menu: Nothing very adventurous on here, just your standard burgers, steaks, roast dinners and suchlike. I decided to go for the prawn open sandwich, while my partner went for the steak (as usual!) The food arrived promptly, and while it was nice enough, it was nothing unbelievably special. That said, I would certainly be happy enough to eat here again, maybe I'll just order something different next time!

Close to my parents so have been for food often. Ive had…read morelots of different steak cuts, ribeye, fillet, rump etc. They are good quality with very generous portions. sizzling platter with onions and mushroom. Chips came in a huge bowl and pepper sauce. Mum usually opts for pasta dishes as she finds them lovely quality and filling.They do lots of daily specials, fish, lamb, pork loin etc. Service is always friendly. Sunday carvery is good value washed down with a Guinness. The grounds are well looked after and tidy.

Amazing rooms with penthouse rooms great breakfast service is top notch 10/10 i would Really…read morerecommend this place for a break and a lovely worker called Kate she is so kind.

The staff is the true gem here; always friendly and helpful and ready to chat…read more Showers in the rooms are among the best I have been able to enjoy. Beds are good. Pillows are excellent. Not too soft and not too hard. No coffee machine or microwave in room. Josper's Steakhouse has has excellent food but the staff need better training: lots of them but I couldn't get a water or a glass of wine.

We stayed at the Grand Central for three nights recently and thoroughly enjoyed our stay. This is…read morethe second time we have stayed here and the quality of service has not diminished at all. The room was very comfortable and the staff were very attentive to our needs. The breakfast buffet was good with plenty of selections to choose from. We decided to do the high tea on the 23rd floor. We didn't have a reservation but the staff was able to accommodate us. Started with a warm sausage roll, then four finger sandwiches and culminating with a great tower of sweet and savory items including scones and other fantastic little bites. We were very happen that they did accommodate us. All in all a fantastic place to stay and enjoy. Centrally located so you're close to transportation and walk ability around the city.

The young staff especially Katie and Jambi make the guests feel special and welcome The rooms are…read morenice and well maintained but a bit careless in restocking water and coffee the location is grand and central Breakfast is a bit lame it's a good place to stay