Absolutely unacceptable experience -- repeated moldy furniture, zero accountability, and rude treatment. I purchased a couch from Parks Furniture on September 25, 2025, for $800 and picked it up myself. That same evening, I discovered the couch was moldy. The next day, I contacted the store. After some delay, they finally agreed to pick it up and deliver a replacement. On September 28, the new couch arrived -- also moldy. When they tried to replace just one section, that piece was moldy too. I had everything removed from my home at that point. I then spoke with a sales representative on September 29, who offered a completely different couch at the same price. I agreed, hoping this nightmare was over. Days passed with no updates, and when I called on October 1, I was told the delay was because they were "waiting for someone to drive to Toronto." By October 3, I had been without a couch for over a week and still had no clear delivery date. On October 4, I finally received a call -- only to be told that my replacement couch wouldn't arrive until Wednesday of next week. That's when I'd had enough. I requested a refund and asked to speak to the owner. I was told "no one speaks to the owner" and was yelled and screamed at by the staff. The entire experience has been appalling -- multiple mold-contaminated couches, complete lack of urgency, and absolutely no respect for customers. Considering this company's previous water damage incident reported in June, it's hard not to wonder if their storage conditions are still unsafe and leading to ongoing mold issues. I've never encountered such unprofessional behavior from a business. Save yourself the time, money, and frustration -- do not buy from Parks Furniture. read more

Disappointed. Their sales rep told me they would remove my two loveseats and put them to the curb. She explained they couldn't take them and I was okay with that. Once I paid the bill in full prior to deliver, I received a call from her Manager and was told they could not remove my loveseats. It left me scrambling to arrange another company to remove them. If I knew they would not take the old out, I could have either purchased somewhere else that provides that service or just be upfront with me. read more

Terrible experience from the start. Went to pick up at the store and pay the balance. Found out last minute that i needed to go to a warehouse at a different location. Went there and found out that the bed was not ready because the store had not booked the pick up. Now i get it home and was told i have 48 hours to put it together and let them know if i have all the pieces. The bunk bed shows twin over double with 2 drawers underneath. Apparently i was supposed to guess that the drawers were not included. https://www.parksfurniture.com/product.php?product=185351 When i called to say there are no drawers the manager told me that just because you see an add with a steak and a beer you should not expect the beer to come with the steak. VERY rude and inconsiderate. Saying the last 100 customers understood that the drawers were not included even though there is no indication that they dont come with it. Instructions are terrible i have no idea if i even have all the pieces. read more

I would give a zero, if I could. Parks Furniture - Hamilton The worst experience and horrible customer service from the store manager, Eric. They took my deposit and two months after canceled by order and would not pay interest on my money they banked for two months. When I inquired he was rude, arrogant and inconsiderate. I have bought from there in the past and will not ever again. Eric should be knocked down a few notches. read more

BUYER BEWARE!!! They only get 1 star because I couldn't give zero. It has been the poorest customer service I've ever experienced in a furniture store. They take your money, place your order to a third party manufacturer and then wash their hands of whatever happens next. What I got was not what I ordered. It did not match the description of what was on the website at all and was very poorly made. It looked unprofessional and it wasn't stable. It wobbled when touched. I was so disappointed. Park's showed no regard for my dilemma and took no responsibility to help make it right. They made it very clear that this was a me problem and my options were to either keep it or pay them a restocking fee to take it back. The manager is rude and the owner couldn't care less. It is a marvel that they are still in business. I fought back for weeks and they stood their ground. At the end of the day, once they get your money, it's theirs to keep. Good customer service and customer satisfaction is not a thing. Congratulations Park's! You get to keep my $5 service charge and $77 restocking fee. I hope it was worth it. You lost a customer and I will be spreading the word about your rotten business! I am clearly not the only person disappointed with their experience. I wish I'd checked out these reviews before I ever set foot in that store. read more

Horrible place - terrible staff. We bought a sofa that was really uncomfortable - they wouldn't even exchange it. The manager was incredibly nasty and the service dreadful. They wouldn't even consider exchanging and kept saying "those are the rules" - no thought of customer service. Don't buy anything from this place - it's not good products, and the staff is rude and unhelpful. read more

Never has my family been treated with such disrespect and abuse. We ordered a couch and pillows form Park's back in July and the order arrived with "incorrect" pillows. Apparently the sales clerk ordered the wrong ones. When we advised them of this the sales clerk attempted to make things right and reordered them. 2 months later we were advised that the pillows were in stock and to pick them up. Upon arrival the manager attempted to hand us the pillows that we returned as the wrong ones. When we attempted to explain, he said this is what is in your order, these are the right ones get out of my store. He then proceeded to call the police to have us removed when we tried explaining our concerns. The slap in the face, a sales clerk called 15 minutes later to apologize for his inappropriate behavior and offer to correct the problem?!?!? read more

I bought a recliner sofa from this shop in the month of February 2023 and within 2 weeks the cushion has been squashed badly I have called the customer service so many times to replace the product as the shape has been changed so quickly but they said manufacture is denying and refusing to accept their defect what the hell is this I bought so many furniture in past from them they have a big outlet as well but look at their service they are refusing to exchange the defected product which is under warranty , I totally donot recommend this outlet to buy any stuff as they so bad in after purchase service Ammara Adnan read more

I would also give a zero if I could. All of the negative reviews on here are exactly on point. It has been 12 weeks since we ordered a sofa and when I called to ask about it, Eric said his best guess is it would be another week. I asked why he had to guess and couldn't give us an exact date and he said it's because "he's not a genius". He was rude and condescending. I don't know how they stay in business. Never again. read more

On the contrary of all 3 reviews, so I am very happy dealing and shopping with parks furniture. We paid 300+ taxes for the lifetime membership and we received 40% off on all the purchase. Plus we have to pay delivery every-time they deliver. Our first batch of furniture had been delivered. This membership can be shared with friends and family. Even after paying 500$ towards services, we still find parks furniture prices unbeatable. Their employees are professional and have clarity of business. Donna our CSR at Parks furniture is an excellent associate, she knows the business well and answers all questions immediately without any confusion. She is prompt in email responses and is always on top of your deal. For the delivery Parks furniture were process oriented and their schedule wad very clear, they texted us in 2 days advance of delivery window and they did deliver within that timeframe. The delivery guy- Gary and his colleague, asked where to put what; and kept the boxes as per our guidelines. They had to take out or main door to transfer our sofas and later they put it back too. They did it with a smile of their face. Our couches are oversized and it took a lot of effort to them to bring it in on 2nd floor. Their was slight starches on one of the sofas, we still accepted and they foxed it with markers, obviously that hurts a little. They unwrapped the sofas assembled them and took all the packing disposal back with them. Things would have been more helpful- if they did same for all other furniture- Assembly and taking back packaging waste. We have few more stuff, scheduled to be picked up. read more

Bought the furnitures for my entire home and I was happy about the collection... but within 3 months, my bed center legs fell down and upon checking this is what I found.... this was manufactured in 2016 and sold to us in 2023. The wood is so bad that it could hold the mattress weight.... when I called service center after so many emails, they said you fix it by yourself... after trying it with wood glue and other stuff, it didn't hold and when I called the service department again, they told that either fix it or bring it here ... ofcourse I live way too far from Hamilton and I cannot just go for this... so I ended up in trashing it coz I could not sleep on it at all... worst service for sure and completely upset with this whole thing.... read more

My husband & I visited the store today & there was a lady at the door, but she didn't even say hello. The store is HUGE & has 4 levels so we were in the store a good hour. Nobody asked us what we were looking for or if we needed help. I understand the building is old. I understand the business has been in town for 50 years, but it stinks man. Like an old carpeted basement, with wooden walls, your 90 year old grandma would have. 50 years is a long time to have, to have been able to atleast replace the floors to make the place smell better. We had cash for a $3000 purchase of a sectional & recliner, but we will be spending it else where. read more

If I could rate 0 I would. The owner is so unbelievably mean and enjoys bullying female customers. Major ego issues. You will wait months and months for your furniture and be kept in the dark the entire time. So unprofessional and even upon delivery don't count on your purchase to be correct. Please go anywhere else but here. Awful experience. read more

Prices are good and Donna the sales lady was nice but as soon as I needed post sales support that's where it went all downhill. There was a hole in my sofa and I had to keep following up to get it resolved. They have no customer service skills, When I called to get an update on the issue I was transferred to a service person who again is not professional and will only get back to you when you call and address your concerns with another individual. When they get back to you in an email they don't even address who's sending it. It's like no one wants to take responsibility and they don't acknowledge customers genuine concerns. It's like they are so use to customer issues. What does this tell you? I called back frustrated and asked if I could speak with an owner and the sales guy Matt said there's nothing the owner can do, can you believe this? When I asked again if I could still speak with the owner this sales rep Matt hung up on me. It's unbelievable how unprofessional this company is. Do yourself a favour and buy your furniture somewhere else at a reputable company where they just don't want the sale but they will support their customers after too. This company only wants a sale not customers for life. Dealing with this company is not worth the cheap prices. Even after I addressed these concerns they still just blamed the me the customer and did not take any responsibility how this sales guy hung up on a customer. This company seriously needs customer service training. Buyer Beware!! If you don't believe me, you will once you need support because you won't get it. read more

They showed up on time they delivered it Without damage to the house they did it in poor weather condition I've purchased from them before I'm continuing to purchase from them again the workers are excellent read more

I have had much success and pleasant experiences when shopping at Parks furniture. I usually deal with Donna who is nothing but professional. However my last experience led me to address a problem with the owner of the company (Patrick). He was rude, condescending and disrespectful to me in his words and actions. He was unwilling to discuss or even listen to what I had to say. He had his opinion and "nothing was going to change his mind" as he walked away from me. At one point he said I was mistaken at which I said he could be mistaken. With a threatening tone he said " don't you dare say that to me". I have bought and recommended Parks to many friends and family. However now I will never shop nor will I send anybody to Parks again!! read more

Was referred here by a friend and looked at items online and in store multiple times dont let the price fool you because the service was horrendous. Our order couldnt have been anymore disastrous. We were told 6-8 weeks for 1 couch set and told everything else would be in earlier but we had to pay for double shipping we agreed to just do 1 shipping and waited the whole 8 weeks to find out only 1 couch set came in of 2 and that or wine rack was discontinued and the dresser mirror isnt available anymore. We had previous put a down payment of 20 percent for everything as well and then the rest of the stuff and when they delivered the couch set was the wrong colour! Brown instead of black. Now we called to only be treated like incompetent children. Monique was our sales rep and we are for a call from the manager. Dont waste your time and money here go to a reputable place. Never again would i recommend or shop here. read more

The owner is abusive towards customers. It's never okay to call a customer a piece of crap.. that should be obvious. If shipping time is extended by 4 months, there should be an apology instead of intimidation tactics. Also, they are breaking mask wearing bylaws - the staff and owner do not wear masks and stand right next to you while yelling. read more

Having had a positive initial experience with Park's sales team, I purchased several items, including 2 recliners, dining room set, hutch, leather sofa+ loveseat & recommended the store to friends who also bought furniture on my recommendation. In hindsight this was an error. I sincerely regret it. My experience with Parks' after-sales support has been dismal. One of the power mechanisms in recliners I purchased from Parks failed needing warranty replacement. The manufacturer (Palliser) advised to register warranty claim through Parks, as they do not provide direct to customer support but work through dealers. I asked Parks to register a warranty claim. Parks' informed that they stopped being a Palliser dealer & no longer had any responsibility to facilitate repair. I have been trying to get this issue sorted with Parks since Nov 2022. I had to drive more than 70 kms to their showroom as they would not return calls or emails. I again reached out to Palliser myself a month later, when I learned Parks had yet to order the part. Palliser, offered to take my word & proactively had it sent to Parks' service. I tracked delivery to Parks & waited for Parks to let me know they received the part. I emailed & phoned Eric the service person & Patrick the owner multiple times to enquire about the part delivery. Both denied having received the part. I had to get FedEx report to prove that part was received by Parks before they would even acknowledge receipt. Parks advised me, I would have to pay them for shipping & labor for a technician to install replacement mechanism. Parks initially advised me that total would be $90.54 which I agreed to. However they arbitrarily hiked the fee to $153.16. When I asked why the fee was higher, I was told they were charging handling for the part which they received FOC from Palliser. Although this was highly unethical & unprofessional I reluctantly agreed just to get my recliner repaired. Parks then insisted that service charges be paid in advance either in cash or through Interac E-transfer which I was not comfortable with, as there is no recourse if service isn't provided. I had already lost all confidence in Parks caring about their customers. I told Parks, I could pay in cash when the technician arrives or prepay with credit card only. Parks refused & insisted on Cash or E-transfer in advanced only. I contacted Palliser service for assistance, hoping they could move my warranty to another dealer. Palliser immediately got in touch with Parks service manager Eric to let them know they shouldn't charge handling charges for the part & tried to reason with Parks to accept advance credit card payment to no avail. Palliser was able to have Parks finally agree to me paying technician in cash on arrival & before work commenced. The owner of Parks furniture (Patrick) upon learning of this got annoyed & belligerent that I had contacted Palliser & let them know he was charging for their parts. He reneged on the agreement refusing to provide any service whatsoever. He demanded payment for the handing fee, before Parks would hand over the part to any technician Palliser or I could arrange. This was when Palliser's stepped in to ensure that I would not be held at ransom by Parks. Palliser not only arranged for a second part to be shipped directly to me, but also found & contacted a technician. They were extremely attentive & listened to all my concerns with a great deal of patience. Palliser had a caring approach & demonstrate true customer appreciation. I can understand why Parks is no longer one of their authorized dealers after this experience. I would caution people to be very careful while dealing with Parks furniture. Their after sales support is not existent, the only way you can even get any response for after sales service is by having to visit the showroom. They advertise good pricing but in the end you get what you pay for- unprofessional, unethical behavior & no service support. Consider whatever you buy from them to be as is with no warranty or after sales support. read more

The WORST customer service I have EVER experienced. The sales person I dealt with was rude and useless. She didn't follow up on my emails or questions. She was rude when I called to have my questions answered. Told me that walk in customers were her priority. Ordered a bed in July, and it was delivered October 14th! I've never had to wait for a furniture order for that long, from any other company. When the bed arrived the bed rails were broken. I was told by the service department that the rails were ordered on October 16th. It's now November 26th and still no rails. I've called and spoken to the Service Manager Eric 3 times in the last week, with excuses like the system was down, waiting to hear back from them etc. Today I was told that the supplier said they would enter the order in the system. It's been over a month now and they haven't entered in the order?! When I asked what that meant he said he didn't know. I can not believe this guy is a Service Manager. He is rude, swears and seems to lack any customer service skills!!! I then contacted the office yet again, to speak to someone with brains and was told that Eric is the General Manager. How this guy has a job amazes me. How any company would want that guys dealing with Customers amazes me. Guess the company really doesn't care about service. After explaining my situation to Steven in the office, he tells me he will speak with the owner, but he is out of the country until next week. Let's see what Patrick does.......will he stand behind his company or be useless and rude like majority of his staff!? NEVER will I give Parks my business again. STAY FAR AWAY from purchasing anything from this company! I will continue to write posts and reviews all over, so that people know what they are getting into. Media next, if I don't get my rails soon!!!!!! read more

I've been shopping here for 19 years, I love the unique variety that can be found here and the prices are between very good to great. I've been reading some I pleasant reviews, all I can say is I had an issue with a $5000 leather sectional that I custom ordered, they couldn't return it as I had it for a year but did offer me 50% off any couch that I wanted to purchase in future. 3 years later I took them up on their offer. The sales staff are fantastic. They are laid back and never " follow" in your face service. They will be there to help you with all your needs if you ask and are very knowledgeable. I love shopping here, even if I was to have a one off bad experience, I would go buy a coffee to my assailant to brighten his day. We all have our days. Kindness and A sense of humour will get you very far here and in life PS. I would've given a five star review however shipping times can be pretty slow so they lose a star there! read more

WILL NEVER BUY ANYTHING FROM THERE AGAIN! i bought some furniture from there and had to wait 3 weeks for it to arrive. i kept calling and getting the same answer -call tomorrow. i would have been sitting on a couch already if i bought it from some place else. that is completely unacceptable. My sales person was fine but dealing with the staff answering the phone was really a piss off. they charged me basically to order the couch from the states and have it delivered here. NEVER EVER WILL I BUY ANYTHING FROM THERE AGAIN. YOU CANT HAVE PEOPLE WAITING WEEKS FOR THEIR FURNITURE AND CHARGING INSANE AMOUNTS OF MONEY ON TOP OF THAT. DO BETTER. read more

I was there last week this is the second time i will be ordering from them. They have spiders and rats crawling all over the place i saw them in the corner. I am very disappointed because the furnitures came with termites i have reported them to the federal health and safety authorities because all their furnitures came with termites i am very disgusted and disappointed at how rude the customer service was. I have videos and pictures of these ants and insects crawling all over the place yet they were extremely rude . Have fun with this law suit coming your way. read more

I was looking for two night tables and a dresser. First off, the store should be condemned. There are buckets everywhere because of leaky ceilings and some of the furniture had mould on it. Otherwise, the prices seemed reasonable and I saw a nightstand in the far back corner with other mismatched furniture and what looked like scratch and dent odds and ends. It was what I was looking for so I found a clerk who said that it was discontinued but she found another piece at an off site warehouse. Great! It seemed in good shape with no water damage or mould, although I was a bit concerned that they might carry the musty smell, but I'll take them. When she rang them in they came up about $50.00 more then the sign on the nightstand . She explained their policy was that the signs might be dated so not to go by them. I asked to speak to the manager as I could understand that if I was getting something ordered it, the price might be higher, but this was old discontinued stock so why would the price have gone up? I was still going to take them but found that very strange. He basically said, don't like it? Then leave. We don't need your business and turned around and walked away. I just stood there with my mouth open. I wasn't rude when I asked, I simply asked a question. The guy is a total ass and his customer service skills are horrendous. It's hard to believe this place is still there. Especially after reading the other reviews. And how the staff work in those conditions is beyond belief. stay away! read more

First off, the person I was dealing with was very nice. However, she had a computer glitch that she was aware of. This wasn't the case with other stations. I don't understand why she wouldn't have taken me to another station... I was the only customer there. After patiently waiting for an hour, and hearing how everything is in stock, she finally told me that one of the dressers was not going to be delivered until 2 to 2.5 months later! Apparently this information was not available because of the computer glitch. I am not impressed. Very disorganized and not thinking of the customer. One hour lost and very disappointed. read more

Still waiting for order after 6 weeks. Told it would be 4 then told it would be in on a Monday but did not come. Called store and was told someone would get back to me. No on called back. Paid full amount in cash. Sales person was obviously new and was not very knowledgeable. Very slow with information we asked re the product and we had to help her. read more

Horrible customer service and total incompetence. They advertise one thing then deliver something else, call to get it corrected and no one takes responsibility, especially the salesperson and manager. When would you ever need to deal with the service department to deal with a wrong order and to get a refund. They do not return phone calls or emails, the whole intention is that you will just give up and go away. How does this connect with their whole member for life program when the staff consistently pisses off their customers, especially new customers who have more purchases to make. Learn from my mistake, as well as hundreds of others, take your business elsewhere, anywhere else. read more

Bought a sectional sofa here, had to wait 6 wks b/c it was custom made but still the BEST price in town. also got a chest type coffee table with drawers, same one at ashley furniture was $200- more. once you spend over $1,200- you become a member & get even deeper discounts. worth it if you need to buy more furniture. i also love that i can go & browse & NOT be swarmed by staff. read more

Bought furniture one year ago- All Ashley... every single piece kitchen and living room- was rarely used as it was in a house unlived in for a year but cleaned and maintained. Used now for a month... it's breaking and falling apart. I am NOT hard on furniture and my stoney creek furniture set lasted 20 years without even a scratch...Delivery guys scratched my coffee table and end tables bringing them inside the property and the store refused to do anything to fix it. The delivery was a month late with no explanation or call and every time delivery was booked, I waited, no one showed up or called to cancel. Incompetence at it's finest. I spent 10 thousand dollars cash at this store. They do not stand by their product, service or customer. Buyer Beware.... The price is low for a reason and you truly get what you pay for. read more

You'll hear a lot of bad reviews about this place- but I think a lot of them are from people who don't realize custom furniture- built to order couches ALWAYS take a long time. It took us almost 10 weeks to get our giant sectional. We went with decor rest- the Steven and Chris line. The sectional is awesome. The customer service was great from Parks. They forgot to add 1 of the clips that attach the chaise to the couch -and their delivery department emailed me right away to let us know they'd send someone out with the part as soon as it was in. We will definitely going back to Parks. read more

Please do not waste your hard earned money buying their membership for $400 plus. I have been buying from them for over 3 years now but not anymore. Their customer service has worsened in the last one year and their after sales service sucks. Many furniture store sell Ashley products and that too at a cheaper price and better customer service. Warning - most of the furniture come damaged and they make it next to impossible to return or exchange. read more