If I could give them NO stars I would. Brides, especially, take note on the lack of customer service, the tardiness of the drivers and the inability for the company to take responsibility for their actions. I got married 2 weeks ago. I got an email confirmation with the name and number of my driver for the day. I was supposed to be picked up at 3:45. At 3:45 I got nervous, I was expecting the driver to arrive AT LEAST 5 minutes before pick-up time. No answer from the driver. I call their head office to be told that there's a new driver enroute, he should've been there by now, his name is Moe. Perfect, I call Moe to find out where he is. He tells me he is not Moe, but Moe's replacement and will arrive in 5 minutes. 15 minutes later (so at this point he's 20 minutes late). I hop on the bus and he refuses to move without cash on hand. I give him his payment, hesitantly because I don't believe they deserved their mandatory 17% tip that was put on my bill. when we arrive to the venue he goes on a rant about how we disrespected him, how he is more than just a limo driver. At this point he tells me his name is Moe (ugh, the lies!!!). Take responsibility for your tardiness, at the very least, apologize to your customer for being late. Had he apologized I would've elaborated on how spacious our limo bus was and the nice touch with the controlled air conditioning in the back. But none of that is worth the money you save booking with this limo company. read more

I wish I could give this company no stars!! I found this company online and hired them for my wedding in June of 2014. I required one limo to shuttle back and forth from my hotel to my venue in downtown Toronto (5-10 min drive.) I was hesitant to use this company after I saw this website. Needless to say, I called them to voice my concerns and Joe (manager, owner?) assured me that the reviews are 90% fake, and that I would receive good service. BIG MISTAKE! The driver was disgusting and disheveled. He was late to pick up by husband, then he almost took my husbands arm off by backing the car into a tree when the door was open. He was extremely late for every other pick up, and decided not to show up for several of them. When I spoke to Joe to voice everything that had gone wrong on the day, he was unprofessional, and basically called me a liar. I sent him several screen shots of text, and emails to prove that the driver was late for every pick up and I never heard back. When I followed up several days later via email, Joe called me during the work day. I said I couldnt speak and to respond to my email. That is when he started verbally abusing me on the phone, saying he "felt sorry for my husband, and everyone around me" and that I must have a "miserable life". Then proceeded to hang up on me! Then he emailed me and told ME NOT TO CONTACT THEM AGAIN! These people are disgusting criminals, and I'm actually sickened that people like this can run a successful business! read more

I completely agree with the previous review by Anika. I wish I had seen this before I booked them in May for my wedding this past weekend. I requested for a 3:45pm pick up and when we were still standing at the hotel at 3:50, I called the number provided by Joe to who our driver was asking where he was for our 3:45 pick up. The driver told me he had another pick up in Waterloo and was 20 minutes away. I told him that was unacceptable as my wedding would be starting in 20 minutes time. He asked me what I wanted to do and kept saying he's "almost there" and "20 minutes away". I hung up and called the main line, and relayed the same situation. I was given an excuse that there was a lot of traffic and I said that's not my problem. I booked over a month in advance for a 3:45pm pick up. This guy also asked what I wanted to do and at that point, I said I may as well just grab a cab. Asked him to cancel and refund anything I've already paid to that point. If the driver was anything like Anika's situation, I'm glad it worked out this way instead. I don't understand how Park Lane Livery does business. This was ridiculous and stress I did not need to have half an hour before my wedding. read more

DO NOT book with Park Lane Livery. I organize a trip to see a Buffalo Bills game (from Toronto) every year as a work event and decided to try using Park Lane this year. My experience with Park Lane was absolutely horrible and they almost ruined the entire trip. I booked the bus several weeks in advance. Two days before the trip they called me to say they actually didn't have the necessary credentials to cross the border so there's a reasonable chance that we would get turned away. If this happened, they would leave it to us to try to find taxis to take us to the game, or else we could just turn around and go home. I was very frustrated as I had specifically asked them if they had all their paperwork in order at the time of my booking and they assured me they did. I spoke with three different people (George, Mike and Albert), all of whom were incredibly rude and unhelpful. Then, the next day (about 18 hours before we were supposed to leave), they called to inform me that all their large buses had broken down so they couldn't even provide us with a vehicle. I was left scrambling trying to find a bus that could accommodate ~30 people or else I would have to cancel the trip (and the $3,000 of tickets would go to waste). Needless to say, I was livid and they put the entire trip in jeopardy. Further, somehow the fact that I had cancelled the reservation got lost in the bowels of their disfunctional organization and the bus actually showed up on Sunday morning. So they were clearly lying to me that all their buses had broken down. We turned him away, didn't pay them a cent, and went with Yorkville Limosines instead - who were very professional and a pleasure to deal with. I will never use Park Lane again and urge others to avoid this company at all costs. read more

The company did not show up for an important pickup. When I called as to why they weren't there, they said they would call back in two minutes and never called back. When I called back to say there was no point in coming since they were already an hour late and the even was missed, they sent through an email saying I would still have to pay for 30% of the reservation for inconveniencing the company with a cancelled reservation. Naturally this charge will be disputed with VISA. Just don't trust this company and its unconcerned and incompetent staff. read more

This company has terrible customer service!! If you have problem they will not help you, and likemy case, they will probably blame the problem on you. We were on a deserted side road and our driver slwoly backed into a ditch on our tour. This delayed us for well over an hour. The company refused to give us any extra time for the delay or a refund us any money. The manager even hung up on me, not once but twice, and then again on my girlfriend. I am telling you not to, but if for some reason you do decide to use this company, ask before hand what their policies are and how you will be compensated in the case of an accident or delay due to their company or drivers. Make sure you think of everything because they will try and take advantage of you if a problem arises. read more

Awesome! The bus was HUGE! Immaculate. Great sound System! Great Lighting! Exactly as promised! We used it to drive 50 teens to and fro a party venue. The whole night was FANTASTIC! Yet...clearly this bus blew the kids completely away! Many comments have stated the bus was the highlight of their evening. Robert the driver was a true professional! Thank you Robert and Park Lane for making our daughter's party the talk of the town...(not to mention talk of the street). Everything we had hoped for and then some! Totally worth the investment! The McPhails read more

DO NOT BOOK WITH PARK LANE LIVERY !!!! WORST WEDDING EXPERIENCE EVER . BRIDES BE WARE Before you scan over this because it is a long post i dont want people to think i am a crazy person or difficult. If you dont take my story as warning enough maybe the information on BBB would be proof enough this company is horrible, from a scale of A+ to F , this company scored an F! http://www.bbb.org/kitchener/business-reviews/limousine-service/park-lane-livery-in-scarborough-on-1144449 i booked a limo for my wedding day to have it from 4:30-12:20pm. The driver showed up late. the pickup time was for 3:30pm and when it reached that time there was no limo and no phone call (which shouldnt happen, limos should be there atleast 10-20 mins before). i was supoose to be on my way to get married at that time, in my gown and all. So we called the driver, muhammad , and he said the limo was broken down at the side of the road. So no one called me to let me know this i had to call myself, the company offered to do nothing other then have me wait. The limo was 40 mins late, taking away half of my wedding ceremony time, i only had 2 hours at the venue to do my ceremony and photos. when he came he was so rude to everyone. i get being in a bad mood but he didnt even say a word to me other then cash or credit. i understand frustration but he mad his problems mine instead of trying to turn the night around and he didnt even offer an apology When i told him i was upset about him being late and that i intended to talk to his boss and company about it to try and workout a new price for the limo he got even worse and started to swear at me and scream! like i did something wrong? I had paid him the full amount in cash and just told him let go, im late by almost an hour now (and needed to go from oshawa to pickering which takes time), we needed to get moving. But once he knew i was going to complain to someone else (even though he had to full amunt in his hand) he wanted me to sign a blank receipt. I did not feel comfortable singing a blank receipt. I even told him please fill out the paper work, with the time you arrived and the amount a gave you and i have no problem singing off. even though i have never been ask to sign for a limo before. I even told him, you want me to sign this blank receipt because then i cant agrue my behalf to your manager, and your going to fill it out however, because pen and ink beat someones word cause he would have proof i signed off on the service. The shocking thing is he replied yes, i want you to sign it so it looks like i wasnt late and such. I refused to sign until he filled out the proper information and he started to scream at me and kicked me and my bridemaids out of the limo. all i wanted was for him to put his arrival time and the amount i gave him on the slip which isnt a crazy request, no one with any sense would sign a blank paper and let someone fill it out later without seeing it. Because i figured what he was trying to do since he knew i was going to complain was fill the paper out that i shorted him, saying i only gave half the amount, so that he could pocket the rest. I jsut cant believe how shitty the service was. And he just slammed the door both time letting me into the limo and then kicking me out. just because i wouldnt sign the blank paper. NEVER USE THIS COMPANY. i got kicked out of the limo, which i had to wait for, just to waste my time and argue with me on my wedding day and made me even later. His limo also left a HUGE oil stain on my property, there is rad fuel everywhere from his leaky limo, which i have photos of to show the company. WORST EXPERIENCE EVER. no bride should ever be treated like that on her wedding day. i had to drive down in my own car to the ceremony, but lucky where we were getting married there was another couple getting married as well and we were about to get the services of another company, niche limo service from driver dan who was amazing! he really saved the day and was super polite and just awsome, do not use this company. look at all the bad reviews, they may say they prices cant be beat, and that might be true, but is it worth it to save a few bucks when this type of stuff happens? when they arnt even reliable ... just avoid this place at all costs, please. it is not worth it do not give these people your money or business, they will ruin your special day and just leave you, its not worth it because it screwed up your special day and memories . it means nothing to them. the limo driver even told me "you need me, i dont need you" , they dont care about the customer there is my warning, brides pay special attention to this, dont get a late broken limo that leaves stains on your property, just to be yelled at and cursed out by some small man and left at your house standing in your dresss still just to have to scramble to get back on track. NOT WORTH IT USE ANOTER COMPANY read more

I rented the 22-24 passenger limo bus from Park Lane Livery for my wedding on April 20, 2013. I was not impressed, to say the least. The bus was in a state of disrepair and their customer service was a joke. DO NOT USE THEIR SERVICE! When I booked the limo I told Joe that the rear speakers weren't working. He told me he would take care of it. I believed him. On the day of my wedding the rear speakers weren't working. Nobody addressed this problem and the audio sounded horrible. On our late night return the sound system died. We had no music and the lights kept flickering on and off. Once we reached our destination the bus broke down. My guests and I got locked in the back. The driver barely got us out. I had to climb back inside through the divider (in my $2000 wedding suit) to get something that was left behind. The driver had to leave the bus on the side of the road because he couldn't get it started. I presume they had to tow it back to their lot. Basically, I paid $1000 for a beat-up limo that they didn't care to fix. It was hardly a party bus with half a sound system. Being trapped inside was an embarrassment. The most upsetting thing about this experience was how they dealt with my complaint after. I sent them a polite email asking for a partial refund. A week went by and nobody got back to me, so I called them. I spoke with Tony who started yelling and swearing at me about three minutes into our conversation. His argument was that two speakers are good enough, "just turn them up." He told me that they are not responsible for anything that goes wrong with their limos. "People always have something to complain about." He said he ignored my email because I demanded a huge refund. "Do what you're going to do... Sue me!" When my wife took the phone Tony became even more belligerent. She felt so threatened that she called the police to file a report. Then she called Joe to tell him what happened. Joe spoke with Tony who cooled down and told us to call Albert, the owner. His attitude was right on par with Tony's. He told my wife to post a good review online to get some money back. We're taking legal action. Don't give these crooks your money. THEY DON'T CARE ABOUT THEIR CUSTOMERS OR THEIR VEHICLES! read more

Worst customer experience of any business, in any country, in my whole life. After the bus was already 2 hours late for 32 people, they advised of a flat tire after we called them 6 times. A flat tire is something you can't control but when asked what was happening next they were completely rude and unprofessional. They advised us that WE had to find a solution and start calling repairmen....for their company. They told us it would be atleast two more hours. By that time we would miss our entire event and each individually had to take multiple cabs to Toronto. Never book with this company. The manager struggled with people skills, problem solving, and respect; he would likely be better suited to stock shelves on a night shift at Walmart. Better business bureau gives them a well deserved F with a slew of complaints. It should also include an E for Epic Fail. read more

I was a bridesmaid in a wedding this past weekend and they had booked a big party limo for the day to transport the entire bridal party to the church, park for pictures and hall for the reception. The driver was dedicated to our party for the whole day, waiting in the parking lot during the ceremony and pictures and said it was okay to leave our clothes, purses, drinks, etc in the limo as he would be there and no one else would be using it. Thought everything was great, until someone realized this morning they were missing money and asked us to all check our purses and wallets. The driver had stolen money from the majority of us including the bride, totaling $525, and just left some cash in each wallet/purse so it wouldn't be obvious. When the couple called the company to complain they basically said it wasn't their responsibility and you leave things at your own risk. My friend will be following up with the police and Better Business Bureau. DO NOT TRUST THIS COMPANY, AND IF YOU HAVE ALREADY BOOKED MAKE SURE YOU DON'T LEAVE ANY CASH OR VALUABLES. read more

They are thief. Old broken down limos. The limo we had for the prom was rattling all the way to our banquet. We were embarrassed as it pulled up in front of the entrance. For $750 we got a garbage limo. I didn't even bother going back in it at the end of the night. Had to get an Uber to take me home. Driver was stinking and had no manners as to how to speak. Run far far away from these rip offs. The manager there Moe is extremely rude had not idea as to how to speak to the clients. Told me to F off when I demanded the refund. They should be investigated by the authorities. I am also complaining to the Ministry. read more

Scam artists - beware. Worst customer service experience in my life. Ruined a major coproate outing claiming they the 50 person state of the art bus we paid 2,500 for had a breakdown at the last minute and they substituted a decrepit 30 yr old embarrassing substitute. said these things happen and not their fault. Offered not a cent reduction nor even an apology. They never replied to the better business bureau complaint (or a dozen others). Long story short don't make the mistake I or the hundreds of others who have complained in many forums about these guys did. They aren't to be trusted. Give your business to a legitimate limo service that cares about their clients. Park lane limo does not read more

On my friend's wedding day, the driver arrived LATE to pick up the groomsmen, but insisted that he didn't. Not only that, he refused to allow them on the bus until he was paid in full, which was contrary to the agreement of their contract. The contract also stated that he was supposed to stay at the 2nd drop-off location to wait for the whole wedding party and was not to leave until they were all dropped off at the final venue. He initially denied this part of the agreement. At the time, I tried calling the main company "Platinum Party Bus" (416-418-4227, http://platinumpartybusrentaltoronto.com/), nobody picked up and the number didn't even seem like it was in service. So I called another driver that was hired that day from the same company, asked him for another number, and he gave me a number for "Park Lane Livery" (416-488-3888, http://www.livery.com/). When I called them to clarify the situation, I was directed to the manager Albert, who kept interrupting me as I tried to explain the situation. My main concern was that the driver would take off having been paid already, and I simply wanted to make sure that that wouldn't happen, but Albert wouldn't allow me to express my concerns. He kept talking over me angrily, and I kept pleading for him to calm down so that I could explain my concerns and then he put me on hold, during which he apparently had called his driver, who continued to deny being late, so when he came back on the phone, he accused me of being a liar and threatened to cancel the entire day's schedule. The driver happen to arrive at the time when I was on the phone with the manager Albert, so in the midst of trying to communicate with him, Albert HUNG UP on me and when I tried calling back, he did not pick up again. Luckily the driver calmed down, agreed to stay at the 2nd drop-off as agreed, and I had to ask him to make sure that his manager would not cancel the rest of the day's scheduled pick-ups. I have never experienced such terrible customer service, and it's no wonder the driver vehemently denied being late. Likely, he is fearful of his manager Albert who has some serious issues managing his anger, let alone a business. DO NOT go with this company (companies? I question the legitimacy of either of them), if you want reliability on your big day. read more

Keep looking if you are in need of a current car with HEAT. Driver acknowledged deficiencies by laughing. Car was not cold but rather freezing as there was no seal in one on the back doors and a large gap that let in all the cold air! Our ride was 1.45 hour and it felt like I was on the roof instead of inside. Not safe and a car that really should not be on the road. Maybe not the drivers fault but he should have had better service strategy and called the company for us. Where's the customer service? ! read more

This company perpetrated the most unforgivable bait and switch I've ever been subjected to. I've copied my correspondence with their owner and manager below so you can read for yourselves how they view their clients. Give them your credit card and trust them at your own risk! The synapsis is they informed me less than 24 hours before they were due to pick up me and 40 of my clients to a Buffalo Bills game that their 50 person "brand new" limo bus had some 'mechanical breakdown' they wouldn't specify and they would offer one of their smaller buses instead. There was a massive demand for buses on that day I discovered and I have zero doubts that they simply took a higher paying offer on short notice for the bus I had hired. Their substitute bus was an embarrassment - - cramped, barely working AC, cheesy strobe lighting the driver couldn't figure out how to turn off, and able to fit possibly 30 adults rather than the 42 they claimed such that some in our group had to sit on overturned garbage bins and coolers to fit. Hardly the luxury service they had promised. They also informed at the same time that they actually didn't have a licence to operate in NY State and that I would have to accept responsibility to find alternative means to get my group from the border to the stadium should they get turned back - a fact they neglected to mention before taking a non-refundable deposit from me (they claimed to go to Bills games all the time and the destination in their own contract said Buffalo). It gets better. Guess what they decided to offer to compensate for this bait and switch and customer service disaster? A rebate of half the $2,400 cost? A quarter? $100? An apology? NOTHING!!!! PARK LANE LIVERY LITERALLY DIDN'T EVEN OFFER AN APOLOGY AND WOULD NOT REIMBURSE 1 CENT OF THE FULL $2,400 THEY CHARGED ME. Don't make the same mistake I did by trusting this company with any important event. Their word is literally not worth the paper it is written on and they could not care less how much of a disastrous situation their client will deal with as a result. Here is the verbatim response to my letter to the owner about my complaint if you think I am exaggerating - amazing!...... From: Park Lane Limousine Date: 09-30-2013 11:17 AM (GMT-05:00) To: Subject: Re: Payment Receipt [For Conf# 27638 ] Good Afternoon Get him to contact albert as he agreed written by the bus that was sent to him and he had a choice to cancel which he did not and we have all the proper lisence to cross the border thats why we crossed so please do not waste our time and yours as everything was agreed upon with him directly. We are not dealing with this now nor wasting our breath again have a nice day Park lane limo Sent from Samsung Mobile -------- Original message -------- From: Date: 30-09-2013 10:15 AM (GMT-05:00) To: Park Lane Limousine Subject: RE: Payment Receipt [For Conf# 27638 ] I would like to speak with the owner of the company about the substitute arrangements your company provided for us yesterday. As a quick summary, we had to arrange for separate transportation for some of our people to the game in Buffalo because they could not fit in your substitute even though we were only 36 people. Six members of our group - all top clients of mine - elected to find their own transportation back from Buffalo at their expense though I am insisting on reimbursing them. The cost for me extends well beyond offering to pay for these alternatives. What should have been an enjoyable client appreciation outing turned into an embarrassment for our company. Your driver Rolland did an admirable job in the circumstances but your company failed to live up to your contractual arrangement woefully and to be informed by a representative there within 24 hours of departure that a) you did not have the appropriate licenses to make the trip you committed to (and that there was a risk that we would be turned away from the US) and b) that the bus we had specifically booked - entirely due to assurances that it was large enough and "brand new" - was unavailable due to a mechanical failure and that no comparable substitute was available is shocking and reprehensible. The only alternative we were presented with - the bus we actually took - was pathetically unsuitable for what we were promised. To be told by your representative (Albert?) that we would not be offered a dollar of a reduction in the cost in light of this fiasco ranks as the most insulting customer service experience I may ever have had in my life. I will await a response from the owner of Park Lane Limousine to determine its adequacy as redress after which I will simply turn the matter over to our legal department to review all avenues available to us for compensation. read more

Unfortunatley I had to rate this company 1 star, let me start off by saying this company does not even deserve that. Myself and 15 other ladies used this limo companies "service" on Aug.24th/13 for my bachelorette night. From the moment our driver showed up at my house he was rushing to get us on the road. The agreed upon time that we were supposed to leave was 8:30pm and at around 8pm he was already stating that he had another pick up to make and that for every 15mins he was behind we would be charged $75.00. Not a good start. Then when the last 3 ladies arrived to leave they had brought gifts for me, I did not want to bring them on the limo because I would have had to leave them behind so I told the driver I was going to quickly run them into my house before we left. His response to me was an eye roll and a shake of the head. RUDE! The driver did not assist anyone of us getting into the limo. On the way to our destination the driver drove like a bat out of hell, speeding all the way there and putting our lives in danger. So much so that one of the girls was debating on calling the police because she was that scared. We were dropped off at our destination, door was not opened for us and the driver did not help any of us out of the limo he just sped off once we were all out. Pickup time was supposed to be 2AM. So at that time we all left the club and went out to the lot to find NO limo waiting for us. We waited giving the driver the benefit of the doubt. At 2:15AM no limo, 2:30AM no limo. We finally called to get a response of "I will be there in 15 mins, I am stuck in traffic". Not true being that it was 2:30AM and there was no traffic. Finally at almost 3:30AM (hour and half late) the limo driver shows up. No apology for his tardiness. So not only was the driver extremley late but he left 16 young women stranded in a town that they did not know, over an hour away from their homes in the middle of the night not thinking twice about any one of our safety. ABSOLUTLEY UNPROFESSIONAL!! We paid a ridiculous amount of money to basically be treated like garbage. The following day a few girls (including myself) emailed and called to complain about the "service" we had received in hopes we would get some or all of our money reimbursed. Complaints basically have fallen on deaf ears. The responses I got from a man named Tony were absolutley pathetic and RUDE to say the least. Not once was there any apologies given. The blame was basically pointed at us saying that we were late in the beginning of the night (which we were not) so that because we were late we should dismiss the fact that they were late picking us up. I had told this Tony that if these complaints were not dealt with in a more professional manner I would take it upon myself to contact the BBB (Better Business Bureau) and to make sure every site that refers limo companies such as Park Lane Livery would have a bad review posted. He basically threatened me and said if this happened he would not reimburse anything and would in fact charge us $75.00 for making the driver late in the begininning of the night even though we did not. Also he told me to not contact the company further which I did reply to with an email that never got a response from. Also many of the other girls that emailed them sent a read receipt with it to confirm it had been read which they were read and no response was given. If you are looking for a night out on the town and are searching for a good limo company to provide a safe, fun way of transportation Park Lane Livery should NOT be your choice. They have NO concept of customer service what so ever. Their vehicles are not well maintained as some of the seats in the limo were ripped and sagging. They are completley RUDE and UNPROFESSIONAL! They ruined my bachelorette experience which I can never get back! If I would have seen all the horrible reviews that now I have seen online after the fact I would not have even chosen to use this company. See for yourselves. Google Park Lane Livery reviews and you can see all the wonderful comments people such as myself have written about them. BEWARE!!! read more

Recently, we booked a limo for a friend's bachelorette. Despite careful planning and repeated confirmations, our limousine failed to show up at the appointed time. As we were a group of 14, with a non-refundable fitness appointment worth $880.00 to get to, this worried me. Despite calling the driver, head office, and dispatch offices as instructed, we were left without a limo, and no indication of when/if one would be there. Though I understand that unforeseen circumstances can arise that can take any business by surprise, the manner in which this particular situation was handled was atrocious. Text message communication, deliberately ignoring phone calls, refusal to compromise, and hanging up on customers is no way to conduct a professional business, especially one that is service-based. To have a limousine not show up, on top of bad service would be hard to deal with in a normal situation, but to have it be on a night that took months of careful planning and to lose hundreds of dollars in the process, that's a whole different ball game. For a company that prides itself on "focusing on the individual needs of its clients" I strongly suggest they get a new tagline. read more

do not hire these guys ever!!!!! poor service; charged more than quoated; got lost; poor driving - car in poor condition; quoted 1/2 the price i ended up paying when arrived onsite said only take cash or credit - no debit i had to provide driving instructions i wil be posting this everywhere in canada and uk. never ever hire this company!!!!! read more

I would not recommend using this company. I used another company owned by Park Lane Livery called, Torontolimousineservice.com. I'm pretty certain the company is not legitimate. I got no last names when filing my official complain! My complaint: The driver's actions resulted in my 8 year old daughter crying and telling me she was afraid. We were on our way to Casa Loma for a Father/daughter ball, when the driver threatened to put us out on the side of the road because he was late for his next appointment. The company did not book appointments well. Later when logging my official complaint, the person who deals with such things told me that myself or another passenger had phoned the driver and threatened him and his family. As a result they were no longer pursuing my complaint. Pure fabrication on their part about the threatening. Warning! Never use Park Lane Livery or Torontolimosineservice.com. read more