I'm a 68 year old male with recent health issues. I'm from South Carolina and my main concern about moving (aside from the weather!) was to find a GP doctor that could at least compare to my current one in SC. I had my first appointment yesterday with Dr Haschultz at the Park Nicolette facility in Shakopee, MN. if there is one thing I know almost immediately about people, is if they CARE about what they do and if you can count on them giving their BEST efforts. In about 65 minutes, he basically knew my medical history and set me up with 4 different specialists. Ortho / Gastro / Cardio / Pain. I actually was contacted by 3/4 via text before leaving this appointment, and the fourth early this morning! In my somewhat educated opinion -- you simply cannot do a better job than Dr Haschultz did and everyone else I met was very cordial and professional also. Hats off and a fairly serious load off my mind!!! David read more

I have a wonderful doctor who worked on my back and it was near painless Today, because of Pael Nicollet's "new" policies, I cannot get the sedation I need for the same procedure that I had done 2 years ago with sedation! It was terrible! Even my dr was unhappy. I guess PN not only wants patients to have pain inflicted on their pocketbooks, but their body, as well. They're saving all the drugs for the addicts. read more

This review is for the Urgent Care. On a Friday night at 7 pm I had a five-star experience here thanks to Dr. Bearmon, the upbeat staff, and a really kind X-ray tech. Early that morning I slipped on black ice on my driveway, landing hard directly on my tailbone. Now, I have enough posterior padding that I was pretty sure nothing was broken, but 12 hours later the pain had become intense, so a trip to Urgent Care was my best bet. Because I was unable to sit down, I greatly appreciated the speedy care I received! I was examined, x-rayed, and given a prescription in under an hour. I was also the 30th slip-and-fall in Urgent Care that day! The PNMC Chanhassen Clinic is my primary care provider, but I'd never had to use the urgent care before. I'm really glad I went! read more

Park Nicollet's billing department refused to send a claim through to my insurance company because it said they were receiving an error. They refused to call provider services at my health insurance or help in any way, which didn't make sense because the claim was the only way they were going to get paid. I ended up calling Park Nicollet four times, until finally I had my insurance do a conference call with them and explain everything all over again. I hope this one goes through. It was ridiculous. This, in addition to the "extended call times" and lack of appointments for months and months means I am going to switch providers come open enrollment. I have been a Park Nicollet patient for at least 25 years, so that says a lot. read more

3 people in urgent care... one being my husband with a bleeding foot. One hour later, still 2 people in urgent care (including my husband). More like "not so urgent - we're too busy to bother or if you wait long enough maybe you'll leave ... care". ‍ read more

I've had to come here a few times and I must say that every experience has been amazing. Every Dr's visit from here to Colorado has been at best 2 stars. I will only come here because of the respect and care they give me every time I walk through those doors. There are what every hospital should be. read more

​ Go somewhere else because you will have to do so anyway. I really wanted to like this urgent care facility since it is so close and my kids see a Park-Nicollet pediatrician, but we will never visit it again. My husband and I have both been to this urgent care location in the last two months. My husband's experience was very pedestrian, and we thought mine would be as well since we knew exactly what antibiotics I needed (I had mastitis, which I've had before). In the end, the incompetent PA (not even doctor!!) who saw me refused to give me the necessary treatment, so I had to go to an ER. This delay in starting antibiotics caused me to get much worse and more than tripled my medical bill ($750!). Here are my summary points about this location. 1. This clinic does NOT care about their patients. I came in with very routine mastitis and needed to start antibiotics as soon as possible. The PA who saw me agreed it was mastitis, but refused to write me a prescription for antibiotics (his reason: I had sepsis and needed to go to a hospital ... seriously.). My husband and I kept discussing things with him (even asking to let me start antibiotics and see how I was by morning), but he still refused. Ultimately, I had no choice but to go to an ER to get the help I needed. This ended up delaying starting antibiotics by 6 hours (a substantial amount!), and during this time I was both hungry and dehydrated. If the clinic cared about their patients, they wouldn't let this happen. They also said they'd do a number of things, which they did not do. I was told they would call ahead to the ER to expedite the process -- they did not do so. I was told I would receive a follow-up call to see how I was doing in two days -- they did not do so. When I called to complain about the lack of care received, I was told that someone would call me to discuss my concerns -- they did not do so; instead of a call, I was sent a form letter attempting to dismiss my concerns. (The fact that they have not made two calls to me after the fact strongly suggests they are aware of the poor service I received, but aren't willing to admit it.) What does this clinic care about? 2. This clinic only cares about money. The PA who saw me ordered unnecessary tests and sent me off to an ER. My bill is now more than triple what a visit to the urgent care would have been. 3. This clinic does NOT have knowledgeable providers. The PA really did not know what he was talking about. Example: the PA whom I saw balked at the idea of letting me nurse my daughter from the infected side, but if you know anything about mastitis, you know that nursing/pumping is the very first thing you need to do and keep doing. The doctor whom I ultimately saw at the ER was miffed that he refused to start me on antibiotics and laughed at the sepsis diagnosis since even people with strep throat qualify. Now, from a business perspective, it actually makes sense to hire incompetent providers since they will defer you to an ER/hospital and thus inflate your bills. ​The only positive thing about this visit was a kind nurse (Jane) and security guard. read more

Love this clinic! My kids see a pediatrician here, my husband and I see family practice, and we all use the urgent care, physical therapy, and pharmacy. Always a great experience!! read more

The facility was convenient and clean. It was close to closing when I came in and yet the staff was wonderful, pleasant, and compassionate. This is where the pleasantries stopped. I had the displeasure of being assigned to "Dr." Ronald Ray Huser at Park Nicolett Urgent Care while away on business in MN. I suffer from headaches since a car accident a few months prior. In addition, I suffer from hives when I am stressed. I was tired, nauseous, and had sunglasses on because of light sensitivity. The nurse who took my vitals was wonderful and dimmed the lights before the doctor came in so I could take the glasses off. The wait was a little long so I made a phone call to let my family know that I was at an urgent care. In walks "Dr." Huser as I was on the phone... I immediately told my son goodbye and I apologized for being on the phone but explained my family was worried about me. There was no general banter and he asked why the lights were off (Really, the nurse didn't tell you AND don't you have my chart!!!). I explained about the headache and light sensitivity since my accident and that I was staying at a local hotel for business but I came to urgent care for head pain and my hives were intense. I explained the progression of my pain, initial emergency room visit, I showed him the doctor's orders/recommendations, and I showed him the actual prescriptions from my hometown. I even showed him the medications that I had taken previously to give him some background and to assist with the possible prognosis. He takes my temp and shines a light in my eyes and asks me to walk a straight line. I show him the welts and where I have been scratching and asked for headache medication and a cream to assist with the itching. Now remember, I have already explained that I am in MN on business!!!!! He asked me why did I come to this Urgent Care! I replied and reinstated that I am not from here and I needed some type of reason why the headaches are so bad and I have been unable to work or sleep for two days and I have been itching so bad that I have open sores. He leaves and comes back and asks for my driver's license so that he can write me a prescription (I thought that odd, since I had given that information at check-in) but I oblige. He then gets condescending and accusatory and asks why is my license from a different state!!!!! Really!!! I am trying to remain calm but I asked what difference does any of this make? Can you diagnose me or is there somewhere else that could. He did state that I may have a concussion and there is emergency room that could take a MRI to verify. He then tells me that there is a state law in MN and that is why he asked for my license. I would have understand that IF I had not produced actual medical proof (Bills, recommendations, and the prescriptions) AND he wasn't looking at me as if I was a drug addict!!!! I stated I would Uber to the ER and I am sorry to have wasted his time! He replied, "No Problem"!!!! He gives me my license and a prescription and starts to walk out the office. The urgent care is now empty so I asked which way to the lobby and I asked was there a supervisor that I could speak with. He said why and I stated, never mind because I can call back tomorrow. This "Dr." may have followed the rules but he should not be in urgent care because he has no personality and I think he stereotyped me as a drug addict trying to score drugs and decided he was going to treat me with a total lack of courtesy and/or empathy. I wish I could have told my insurance to withhold pay because I was not treated with any respect by this so-called "Dr.". read more

I purchased glasses at the Chanhassen Park Nic Optical store this past year and could not be LESS pleased with the customer service. I have worn glass for about 20 years and have NEVER had the nose pad fall off any pair of glasses - until now. They have fallen off at least 7 times in the past year since purchasing the glasses here. Two times ago when I went in to get them fixed AGAIN, the person who sold the glasses to me laughed and was like oh no big deal! It is a big deal and inconvenience f or me to drive to the store every time this happens. She threw a couple extra pads into the eyeglass case and sent me on my way. So today I go in once again to have the glasses adjusted and to have the missing nose pad fixed. The person who helped me today, while nice, adjusted my glasses and gave me a few extra nose pads. I asked how to fix the nose pad and she told me I need a tool. I asked if she had one and she said no, so I left with a broken nose pad. However, that made no sense so I walked right back in and then she proceeded to remove the broken nose pad and fix it. I said "you told me you didnt have the tool needed to fix it, why did you send me off with a broken nose pad before?" She then says I need a special optical tool to remove it. This is common knowledge???? It would have been helpful if the first person who sold me the glasses told me this before just throwing in nose pads. Also, what really is the final straw, is multiple employees stood around staring at me today. Am I in the wrong to want - and expect - my glasses to be fixed when I make a special trip just for that?? These jobs are probably hourly and minimum wage or whatever. All I can say is the employees are getting paid their worth. Was that rude of me to state? Yes, it was. However, I have been treated with ZERO courtesy or even basic customer service and so I have no regards for any of these people who work there. I have reviewed this optical store negatively on social media, to friends and family and will continue to do so. I expect a manager to get back to me regarding this atrocious customer service I have received or I will continue to escalate this. read more

The first time I came here I was amazed by the cleanliness of this facility. Taking a wild guess, I say the place is about 5 years old. That or remodeled. The chairs are fairly new still and the recess lighting appeared bright rather than that dual lighting you'd normally see in the hospitals. This Park Nicollet location is two stories high. There is a pharmacy avail in the clinic and an urgent care. I especially love the fact that its not crowed so my first walk in experience was literally in and out. Though I think that Dr. Young could have one a better job at treating me. I had burnt myself and told her the silver cream I needed and she prescribed just that and had nothing more to add. As for the rest of the staff, they were very friendly and accommodating the second time I went when my husband threw out his back. The X-ray tech took a while. Claimed he was busy with other patients though I didn't see one come out the door. Anyhow, I will continue to come here. It's the only urgent care close to us that opens early. Exactly at 8am! read more

I've been using this clinic for several years, and have seen many different doctors. My best experiences have been with Dr. Carney. He is attentive and knowledgable. He wasn't available recently and I saw Emilee (PA). I would not recommend her. I was uncomfortable with her based on her (lack of) listening skills and follow-up. Very frustrating experience. read more

Dr. Akhtar is simply the BEST pediatrician her nurse is super kind too. Love how she talks with you as a parent and helps guide you when needed. read more

Love this clinic! Super convenient, and they always seem to be able to squeeze me in last minute. They offer extended hours and great urgent care and the staff really listens to what you're telling them. read more